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About Start-up Handling Options Tinnitus Warnings
More info
Symptom
Possible causes
Solutions
No sound
Dead battery
Replace the battery
Clogged earpieces (dome, Grip Tip, or mould)
Clean mould
Replace wax filter, dome, or Grip Tip
Hearing aid microphone muted
Unmute the hearing aid microphone
Intermittent or
reduced sound
Clogged sound outlet
Clean mould or replace wax filter, dome, or Grip Tip
Moisture
Wipe battery with a dry cloth
Squealing noise
Hearing aid earpiece inserted incorrectly
Re-insert the earpiece
Earwax accumulated in ear canal
Have ear canal examined by your doctor
Beeping
If your hearing aid plays 8 beeps, 4 times consecutively,
your hearing aid needs a microphone service check
Contact your hearing care professional
Pairing issue with Apple
device
Bluetooth connection failed
1)
Unpair your hearing aid (Settings
➝
General
➝
Accessibility
➝
Hearing Devices
➝
Devices
➝
Forget this device).
2)
Turn Bluetooth off and on again.
3)
Open and close battery drawer on hearing aid.
4)
Re-pair hearing aid (see chapter: “Pair with iPhone”).
Only one hearing aid paired
Troubleshooting
More info
If none of the above solutions work, consult your hearing care professional.