oticon Xceed BTE SP, Instructions For Use Manual

Page 1: ...Instructions for use BTE SP BTE UP Oticon Xceed Oticon Xceed Play ...

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Page 3: ...01 05707131357571 Oticon Xceed 2 GTIN 01 05707131357564 Oticon Xceed 3 GTIN 01 05707131357557 FW 8 Oticon Xceed Play 1 GTIN 01 05707131357540 Oticon Xceed Play 2 GTIN 01 05707131357533 LED light for visual indication Helps caregivers parents and teachers to operate the hearing aid and to give instructions on relevant functions and modes see relevant information throughout the booklet ...

Page 4: ...lp you to get the most out of your new hearing aid Your hearing care professional has adjusted the hearing aid to meet your needs If you have additional questions please contact your hearing care professional For your convenience this booklet contains a navigation bar to help you easily navigate through the different sections About Start up Handling Options Tinnitus Warnings More info ...

Page 5: ...aring within moderate to severe to profound hearing loss The hearing aid is intended to be used by adults children and infants IMPORTANT NOTICE The hearing aid amplification is uniquely adjusted and optimised to your personal hearing capabilities during the hearing aid fitting performed by your hearing care professional ...

Page 6: ...and cleaning 11 Start up Turn the hearing aid ON and OFF 12 When to replace the battery 13 How to replace the battery 14 Handling Put on the hearing aid 16 Caring for the hearing aid 17 Flight mode 20 Options Optional features and accessories 21 Change program 22 Change volume 23 Mute 24 Use the hearing aid with iPhone and iPad 25 ...

Page 7: ...es for tinnitus sound generator users 33 Sound and volume adjustment 34 Limitation on use time 37 Warnings Tinnitus SoundSupport warnings 40 More info Troubleshooting 48 Water and dust resistant IP68 50 Conditions of use 51 Technical information 52 Warranty 57 Your individual hearing aid settings 58 Sound and LED indicators 60 ...

Page 8: ...me and mute Push button Change program flight mode LED optional Program volume and battery status Nail grip Open the battery drawer Battery drawer Contains the battery and functions as an on off switch Sound hook Tube Brings sound into the ear Mould Holds the hearing aid in the ear Sound out Microphone openings Sound in ...

Page 9: ...9 The handling of BTE SP and BTE UP is the same Therefore the illustrations in this booklet only show the BTE SP ...

Page 10: ...is important to distinguish between the left and the right hearing aid as they may be programmed differently You can find left right colour indicators in the battery drawer Indicators can also be found on the moulds A RED indicator marks the RIGHT hearing aid A BLUE indicator marks the LEFT hearing aid ...

Page 11: ...ally sensitive devices MultiTool for handling batteries and cleaning The MultiTool contains a magnet that makes it easier to replace the battery in the hearing aid It also contains a brush and wire loop for cleaning and removing earwax If you need a new MultiTool please contact your hearing care professional Brush Wire loop Magnet ...

Page 12: ...F when you are not wearing it When you turn ON the hearing aid it will play a jingle When you turn it OFF it will play four descending tones If you wish to return to the standard settings of the hearing aid simply open and close the battery drawer Optional LED Two long green flashes indicate that the hearing aid is turned on Turn ON Close the battery drawer with the battery in place Turn OFF Open ...

Page 13: ...attery is running low Four descending tones The battery has run out Battery tip Keep a spare battery on you at all times to ensure your hearing aid always works Optional LED Continuous orange flashes indicate low battery Bluetooth will be turned off and it will not be possible to use wireless accessories Note Batteries need to be replaced more often if you are streaming to your hearing aid ...

Page 14: ...Fully open the battery drawer Remove the battery Remove the sticky label from the side of the new battery Tip Wait 2 minutes for the battery to draw air to en sure optimal functioning Insert the new battery into the battery drawer Make sure the side is facing up Insert it from above NOT from the side 1 Remove ...

Page 15: ...play a jingle through the earpiece Hold the earpiece close to your ear to hear the jingle The MultiTool can be used to change the battery Use the magnetic end to remove and insert batteries The MultiTool is provided by your hearing care professional 4 Close Tip ...

Page 16: ...earing aid The mould is custom ised for you and fits your ear shape The moulds are unique for the left or the right ear Gently pull your ear outwards and press the mould in the direction of the ear canal twisting it slightly Place the hearing aid behind your ear Step 1 Step 2 ...

Page 17: ...ool to carefully brush debris away from the openings Carefully brush the surface around the openings Make sure that no parts of the MultiTool are squeezed into the microphone openings by force This may demage the hearing aid IMPORTANT NOTICE Use a soft dry cloth to clean the hearing aid The hearing aid must never be washed or immersed in water or other liquids Microphone openings ...

Page 18: ...mould should be cleaned regularly Use a soft cloth to clean its surface Use the MultiTool wire loop to clean the opening Replace the tube The tubing between the mould and the hearing aid should be replaced if it becomes yellow or stiff Consult your hearing care professional about this ...

Page 19: ... disconnecting them from the hearing aid Disconnect the tube and mould from the hook Hold the hook firmly when pulling off the tube Other wise the hearing aid may be damaged Wash the mould and tube using mild soap Rinse and dry completely before reconnecting to the hearing aid Step 1 Step 2 Step 3 ...

Page 20: ...ush button on one hearing aid will activate flight mode on both hearing aids Optional LED When flight mode is activated the LED continuously flashes green orange and orange To activate and deactivate Press button for at least seven seconds A short jingle confirms your action Opening and closing the battery drawer will also deactivate flight mode A short jingle confirms your action ...

Page 21: ...optional Please contact your hearing care professional for more information about features and accessories If you experience difficult listening situations a special program may be helpful These are programmed by your hearing care professional Write down any hearing situations in which you may need help ...

Page 22: ...he program cycle switches one program forward for example program 1 to 2 or program 4 to 1 Change program Your hearing aid can have up to four different programs You will hear one to four tones when you change program depending on the program Optional LED The number of green flashes indicates the selected program ...

Page 23: ...u to adjust the volume You will hear a beep when you increase or decrease the volume Optional LED A green flash confirms a change of volume A long green flash indicates that start up volume has been reached An orange flash will appear when you reach the minimum or maximum level MAXIMUM START UP VOLUME MINIMUM ...

Page 24: ...on only mutes the microphones on the hearing aid Optional LED Continues orange and green flashes indicate mute IMPORTANT NOTICE Do not use the mute function as an off switch as the hearing aid still draws current from the battery in this mode To mute the hearing aid Press either end of the volume button for at least four seconds To reactivate press either end of the button briefly ...

Page 25: ...sit www oticon global pairing For information on compatibility visit www oticon global compatibility Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple products identified in the badge and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance wit...

Page 26: ... ConnectClip When paired with ConnectClip your hearing aids can be used as a hands free headset ConnectClip can also be used as a remote microphone TV Adapter 3 0 Streams sound directly from a TV or electronic audio device to your hearing aid Phone Adapter 2 0 Connects wirelessly to the hearings aids via ConnectClip allowing for use of landline phones Remote Control 3 0 Offers the ability to chang...

Page 27: ...s users with a hearing loss in a classroom setting Apple the Apple logo iPhone iPad and iPod touch are trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc Android Google Play and the Google Play logo are trademarks of Google LLC For more information visit www oticon global or contact your hearing care professional ...

Page 28: ...ymbol or a similar sign is shown wherever a teleloop has been installed Direct Audio Input DAI Allows your hearing aid to receive signals directly from external sources such as TV radio music players etc The DAI adaptor is mounted to your hearing aid and via a cable connected to an external sound source IMPORTANT NOTICE When the DAI is connected to an audio source plugged into a wall outlet the au...

Page 29: ...o your hearing aid from a dedicated transmitter CROS Solution for people with an unaidable hearing loss in one ear A transmitter on the poorer ear transmits sound to a hearing aid on the better ear For more information please contact your hearing care professional ...

Page 30: ...difficulties a tamper resistant battery drawer should be used IMPORTANT NOTICE Avoid excessive force when opening the battery drawer in the locked position Do not force the battery drawer beyond its fully opened position Make sure to insert the battery correctly Contact your hearing care professional if you suspect the tamper resistant effectiveness or locking ability is damaged ...

Page 31: ...small tool provided by your hearing care professional Insert the tip of the tool into the small hole at the back of the battery drawer 1 Push in the tool fully and hold 2 Lift to open the drawer Lock the battery drawer Tool to unlock the battery drawer Unlock the battery drawer ...

Page 32: ... tinnitus as part of a tinnitus management program The target population is the adult population over 18 years old Tinnitus SoundSupport is targeted to licensed hearing care professionals audiologists hearing aid specialists or otolaryngologists who are familiar with the evaluation and treatment of tinnitus and hearing loss Fitting of Tinnitus SoundSupport must be done by a hearing care profession...

Page 33: ...elp manage tinnitus Your hearing care professional will also be able to offer the appropriate follow up care It is important to follow his her advice and directions regarding such care Prescription use only Good health practice requires that the person reporting tinnitus has a medical evaluation by a licensed ear physician before using a sound generator The purpose of such an evaluation is to ensu...

Page 34: ...preferences for tinnitus relief It offers a number of different sound options Together with your hearing care professional you can select your preferred sound s Tinnitus SoundSupport programs Together with your hearing care professional you can decide for which programs you may want to have Tinnitus SoundSupport activated The sound generator can be activated in up to four different programs ...

Page 35: ... See chapter Mute Volume adjustments with Tinnitus SoundSupport When you select a hearing aid program for which Tinnitus SoundSupport is activated your hearing care professional can only set the push button on your hearing aid to work as a volume control for the tinnitus relief sound Your hearing care professional will set the volume control for the sound generator in one of two ways ...

Page 36: ...y use a short press on the lower part of the push button repeatedly until desired level is reached B How to change Tinnitus SoundSupport volume in both ears simultaneously You can use one hearing aid to increase decrease the sound in both hearing aids When changing the volume in one hearing aid the volume on the other hearing aid will follow To increase volume use a short press on the upper part o...

Page 37: ...me Your hearing care professional will advise you of the maximum amount of time per day you should use Tinnitus SoundSupport It should never be used at uncomfortable levels See table Tinnitus SoundSupport Limitation on use in section Your individual hearing aid settings at the end of this booklet to learn how many hours per day you can safely use the relief sound in your hearing aids ...

Page 38: ...ring time The wearing time of Tinnitus SoundSupport will decrease as you increase the level above 80 dB A SPL The fitting software will automatically display a warning when the hearing aid exceeds 80 dB A SPL See Max wearing time indicator next to the tinnitus fitting graph in the fitting software The volume control is deactivated By default the volume control for the sound generator is deactivate...

Page 39: ...t levels that may cause hearing damage The Max wearing time table in the fitting software displays the number of hours the patient can safely use Tinnitus SoundSupport Note the max wearing time for each program for which Tinnitus SoundSupport is activated Write those values in the table Tinnitus SoundSupport Limitation on use found in the back of this booklet Instruct your patient accordingly ...

Page 40: ...ea headaches heart palpitations or possible skin irritation at the point of contact with the device you should immediately discontinue use of the device and seek a consultation with a medical audiology or other hearing care professional As with any device misuse of the sound generator feature could present some potentially harmful effects Care should be taken to prevent the unauthorised use and to...

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Page 42: ...ions Hearing aid is only a part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading Furthermore note that in most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it Usage of hearing aids Hearing aids should be used only as directed and adjusted by your hearing care professional Misuse can result in sudd...

Page 43: ...use Always use batteries recommended by your hearing care professional Low quality batteries may leak and cause bodily harm Never attempt to recharge your batteries and never dispose of batteries by burning them There is a risk that the batteries will explode Explosives The hearing aid is safe to use under normal usage conditions The hearing aid has not been tested for compliance with internationa...

Page 44: ...ioning for instance if the batteries have expired or if the tubing is blocked by moisture or earwax Active implants The hearing aid has been thoroughly tested and characterised for human health according to international standards for human exposure Specific Absorption Ratio SAR induced electromagnetic power and voltages into the human body The exposure values are well below international accepted...

Page 45: ...ging batteries Do not carry the CI and the hearing aid together in the same box X ray CT MR PET scanning electrotherapy and surgery Remove your hearing aid before X ray CT MR PET scanning electrotherapy surgery etc as your hearing aid may be damaged when exposed to strong electromagnetic fields Heat and chemicals The hearing aid must never be exposed to extreme heat e g left inside a parked car in...

Page 46: ...these conditions occur Use on aircraft Your hearing aid has Bluetooth On board an aircraft the hearing aid must be put into flight mode to deactivate Bluetooth unless Bluetooth is permitted by the flight personnel Connection to external equipment The safety of the use of hearing aids when connected to external equipment with an auxiliary input cable and or with USB cable and or directly is determi...

Page 47: ...oughly tested for interference according to the most stringent international standards Electromagnetic interference may occur in the vicinity of equipment with this symbol Portable and mobile RF radio frequency communications equipment can affect the performance of the hearing aid If your hearing aid is affected by electromagnetic interference move away from the source to reduce the interference ...

Page 48: ...outlet Moisture Dead battery Squealing noise Mould inserted incorrectly Earwax accumulated in ear canal Ear has grown Beeping orange flashes optional If your hearing aid plays 8 beeps 4 times consecutively and or repeatedly flashes orange 4 times with small pauses your hearing aid needs a microphone service check Pairing issue with Apple device Bluetooth connection failed Only one hearing aid pair...

Page 49: ...ve ear canal examined by your doctor Contact your hearing care professional Contact your hearing care professional 1 Unpair your hearing aid 2 Turn Bluetooth off and on again 3 Open and close battery drawer on hearing aid 4 Re pair hearing aid visit www oticon global pairing If none of the above solutions work consult your hearing care professional ...

Page 50: ...the rain Should your hearing aid come into contact with water and stop working follow these guide lines 1 Gently wipe off any water 2 Open the battery drawer remove the battery and gently wipe off any water in the battery drawer 3 Let the hearing aid dry with the battery drawer left open for approximately 30 minutes 4 Insert a new battery IMPORTANT NOTICE Do not wear your hearing aid while showeri...

Page 51: ... below 43 C Conditions of use Operational environment conditions Temperature 1 C to 40 C Humidity 5 93 relative humidity non condensing Storage and transport conditions Temperature and humidity shall not exceed the below limits for extended periods during transport and storage Temperature 25 C to 60 C Humidity 5 93 relative humidity non condensing ...

Page 52: ...also contains a radio transceiver using Bluetooth Low Energy BLE and a proprietary short range radio technology both working at ISM band 2 4 GHz The radio transmitter is weak and always below 3 mW equal to 4 8 dBm in total radiated power Only use your hearing aid in areas where wireless transmission is permitted The hearing aid complies with international standards concerning radio transmitters el...

Page 53: ... is in compliance with the essential requirements and other relevant provisions of Directive 2014 53 EU Declaration of Conformity is available from the manufacturer Denmark Waste from electronic equipment must be handled according to local regulations ...

Page 54: ...E Recycle hearing aids accessories or batteries according to local regulations Hearing aid users can also return electronic waste to their hearing care professional for disposal Electronic equipment covered by Directive 2012 19 EU on waste and electrical equipment WEEE Regulatory Compliance Mark RCM The device complies with electrical safety EMC and radio spectrum requirements for devices supplied...

Page 55: ...evice products including medical device software GTIN in this booklet is related to medical device firmware GTIN on regulatory packaging label is related to medical device hardware Description of additional symbols used on labels Keep dry Indicates a medical device that needs to be protected from moisture Caution symbol Consult instructions for use for warnings and cautions Catalogue number Indica...

Page 56: ... or incorrect adjustments are NOT covered by the limited warranty and may void it Under this warranty the manufacturer will choose in its sole discretion whether to repair the hearing aid or replace it with an equivalent model The above warranty does not affect any legal rights that you might have under applicable national legisla tion governing sale of consumer goods Your hearing care professiona...

Page 57: ...______________________________________ Hearing care professional s phone _________________________________________ Purchase date _________________________________________________________ Warranty period ________________ Month _________________________________ Model left _____________________ Serial no _______________________________ Model right ____________________ Serial no ______________________...

Page 58: ...aid Left Right n Yes n No Change volume n Yes n No n Yes n No Change program n Yes n No n Yes n No Mute n Yes n No n Yes n No Tinnitus SoundSupport n Yes n No Volume control indicators n On n Off Beeps at min max volume n On n Off n On n Off Beeps when changing volume n On n Off n On n Off Beeps at start up volume n On n Off Battery indicators n On n Off Low battery warning n On n Off ...

Page 59: ...ram Start up volume Tinnitus Max volume Tinnitus n 1 Max _______ hours per day Max _______ hours per day n 2 Max _______ hours per day Max _______ hours per day n 3 Max _______ hours per day Max _______ hours per day n 4 Max _______ hours per day Max _______ hours per day ...

Page 60: ...ndicate the hearing aid status The different indicators are listed on the following pages Your hearing care professional can set sound and LED indicators to match your preferences Program nSound nLED1 When to use 1 1 tone 2 2 tones 3 3 tones 4 4 tones Green flash 1 LED continuous or repeated three times with small pauses ...

Page 61: ...gle n Shown one time Volume Sound LED Start up volume n2 beeps n Shown one time Minimum maximum volume n3 beeps n Volume up down n1 beep n Mute n Descending tone n Continuous or repeated three times Unmute n Ascending tone Long green flash Green flash Orange flash ...

Page 62: ...ed three times FM and wireless programs2 2 different tones Flight mode Sound nLED LED comments Flight mode active Short jingle Continuous or repeated three times Flight mode inactive Short jingle 3 Long green flash Green flash Orange flash 1 DAI FM hearing aid microphone TV Adapter 2 DAI FM signal only ConnectClip remote microphone 3 Only available when three time repetition is selected ...

Page 63: ...nts Low battery n 3 alternate tones n Continuously flashing Battery shut down 4 descending tones Microphone service check needed 8 beeps repeated 4 times n Repeated four times Orange flash Long orange flash 205728UK 2022 01 24 v1 ...

Page 64: ...0000205728000001 205728UK 2022 01 24 v1 Firmware 8 ...