OTIS GEN II OI-6000 Operation Manual Download

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APPENDICES

OI-6000-X-X-X-X-O OPS_GUIDE_REV 3.1

APPENDIX D:

PRODUCT WARRANTY STATEMENT

Warranty Coverage

Otis Instruments, Inc., 301 S. Texas Avenue, Bryan, Texas, 77803 (“Otis”) warrants the manufacture of all Otis hardware,

firmware, software, components, and product accessories (“Otis Products”), contained in the original packaging, against
defects in materials and workmanship when used normally in accordance with Otis’ published guidelines for a period of ONE

(1) YEAR from the date of original purchase by the end-user/purchaser from the manufacturer or from the product’s authorized

sellers/distributors (“Warranty Period”). Otis’ published guidelines include but are not limited to information contained in

technical specifications, operation/user manuals and service communications.

Warranty Exclusions

This Warranty does not apply to any non-Otis manufactured products, even if packaged or sold with Otis Products. Otis does

not warrant that the operation of their manufactured products be uninterrupted or error-free. Otis is not responsible for damage

arising from failure to follow instructions relating to the Otis Product’s use.

This Warranty does not apply to: (a) batteries; (b) protective coatings that are designed to diminish over time, unless failure

has occurred due to a defect in materials or workmanship; (c) cosmetic damage, including scratches, dents and chipping of

paint; (d) damage, caused by use with another product accident, abuse, misuse, or any external cause of force majeure; (e)

damage, caused by operations outside of Otis’ published guidelines; (f) damage, caused by service performed by anyone who

is not a representative of Otis or who is not an Otis authorized service provider; (g) damage, caused by product modifications,
alterations of functionality or capability; (h) defects, caused by normal wear and tear or otherwise due to the normal aging of

the Otis product, or (i) any product in which a product-labeled serial number has been removed, defaced, or altered in any

way.

If examination and assessment discloses that the alleged defect in the product does not exist, or was caused by the end-user/

purchaser (or any third-party) misuse, neglect, improper wiring or installation, testing or calibrations, the Otis Product Warranty
will be null and void. Any unauthorized attempts of repair, modification, or any other cause of damage beyond the range of the

Otis Product’s intended use, including force majeure, voids all liability of the manufacturer.

Replaceable Batteries and Sensor Elements

All batteries supplied to the end-user/purchaser by Otis are covered, from the date of shipment, for ninety (90) days, unless

otherwise excluded and noted

†

. Sensor elements supplied to the end-user/purchaser by Otis have individual Warranty

information, regarding Product Lifetime and Warranty. For more information on sensor element Warranties, refer to the Otis

published guidelines.

End-User Responsibilities

End-user/purchaser should perform periodic null and calibration procedures, recommended every thirty (30) days, not to

exceed ninety (90) days, for optimal performance, proper maintenance, and as a precaution against possible operational

failures.

Before the end-user/purchaser receives the initial Warranty service, Otis may require the end-user to furnish proof of purchase

details, respond to questions designed to assist with diagnostics, and follow Otis procedures for obtaining Warranty service.

For Otis Products that feature data logging and data storage, the end-user/purchaser should generate a separate backup

copy of the information contained on the device, before submitting the Otis Product for Warranty service. Otis Warranty
service is not responsible for any loss of data or settings stored on the device while under service/repair.