APPENDICES
59
OI-6000K-X-X-X-NXP-X OPS_GUIDE_REV 1.0
APPENDIX E:
INFORMATION ABOUT RMA SERVICE REPAIRS
Otis Instruments, Inc. offers technical support to our customers. Please contact the Otis Instruments RMA Service
Department for technical support, repair requests, warranty inquiries, end-user commission reports, dealer/distributor
support, and Modbus setup inquiries and services.
This appendix is for information purposes only. Please visit our website at www.otisinstruments.com/RMA to obtain
the latest version of the Otis Instruments, Inc. Return Material Authorization (RMA) Service Repair Form and shipment
instructions.
IMPORTANT INFORMATION
All RMA Service repairs must be shipped to OTIS Instruments / Repairs, 301 South Texas Ave., Bryan, Texas 77803.
To ensure that RMA Service repairs are processed as timely as possible, the Otis Instruments, Inc. Return Material
Authorization (RMA) Service Repair Form must be completed in its entirety and included within the box at the time of
shipment. Customer contact information and product information, including model number, serial number, and
specific reason(s) for service, will need to be accessible in order to complete the form. Shipments received that do
not include the form, or if the form is incomplete, will be returned (unrepaired) COD to the customer.
Products/parts must be shipped in the proper packaging and the shipping materials must adhere to ESD safety
precautions, as applicable. The entire assembly, as originally shipped from the manufacturer, must be returned for
repair. When shipping sensor assemblies (gas detectors), the antenna, rain guard, and battery must be removed prior
to shipment. Failure to adhere to these instructions will result in the products/parts being returned to sender.
Once the RMA Service Repair Form is received by the Otis Instruments RMA Service Department, a RMA Service
number will be generated. The RMA Service number will be sent to the email address provided for verification of
receipt.
RMA Service quotes have a thirty (30) day expiration. Quotes that do not receive a purchase order response within
thirty (30) days of the quote will be canceled and all products/parts will be returned (unrepaired) COD to the customer.
Discontinued products may not be returned for RMA Service for repair. For a listing of the Otis Instruments, Inc.
discontinued products, please visit our website at www.otisinstruments.com/RMA. If your product/part has been
discontinued, please contact your local sales representative for replacement options.
All RMA Service repairs are treated as quick-return exchanges. Otis Instruments, Inc. does not replace board level
components (i.e. magnetic switches, resistors, capacitors, relays, etc.).
There is no charge for RMA Service repairs that are within the specified warranty period. For a copy of the Otis
Instruments,
Inc.
Product
Warranty
Statement,
please
visit
our
website
at
www.otisinstruments.com/official_statements. Products/parts that are not within the specified warranty period will
result in a charge to the customer for service.
Products/parts that fall within the Otis Instruments, Inc. operating specifications deemed defective due to customer
misapplication will be returned as is, and may result in a per unit evaluation fee to the customer. Otis Instruments, Inc.
reserves the right to return customer-damaged or no-fault found products/parts from the Otis Instruments RMA Service
Department COD to the customer.
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