Otone blufiniti, User Manual

1 – DEFINITIONS
The following terms and expressions, shall unless the context requires otherwise, have the meanings set out 
below: 
The Manufacturer: OTONE Audio Limited.
The Purchaser: The original purchaser of the unit.
Unit: The original OTONE Audio speaker system.
UK: The United Kingdom.
The Service Centre: Any body/organisation/sub-contractor whom has been authorised to carry out work on 
behalf of the manufacturer.
Fault or any other variation of the word: Any manufacturing defects in materials and/or workmanship under 
normal use.
Opening times: 9am-5pm Monday-Friday, except bank and/or public holidays.

Purchaser’s Address: The details 

that appear on the warranty registration.
Return to base: Whereby the purchaser shall be responsible for the safe delivery and all costs associated with the 
delivery of the unit to the Service Centre. 
The manufacturer is ONLY liable for repair and return delivery back to the purchaser.
DOA: Dead On arrival - Units that are faulty on the date of purchase or within the first 30 days after the purchase 
date.

2 – WARRANTY
OTONE Audio Limited, shall warrant to the purchase of the unit for a period of 2 years from the date of purchase, 
any unit confirmed as faulty will be either repaired or exchanged at the manufacturer’s cost.

3 – PROCEDURE
The warranty procedure set out herewith must be followed strictly by the purchaser.

The purchaser is required to 

contact the Service Centre on the following number :+44 (0)161 924 2269 (UK) during the opening times. The 
model number, Serial Number, Fault Description, Purchase Date and Address are required to be supplied to the 
Service Centre, by the purchaser.

The Service Centre will investigate the nature of the fault and validity of the 

manufacturer warranty.

If the unit is determined as faulty and:

Either:

A- is within the first 30 days of purchase, the Service Centre will arrange for the faulty unit to be collected 

(please note the manufacturer does not guarantee a next day or a.m./p.m. collection) and a replacement unit of 
the same/similar specification will be delivered at the same time to the purchaser’s address.
Or: B- is reported after the first 30 days but within the first 2 years of purchase, the purchaser will arrange for the 
faulty unit to be delivered to the Service Centre. The faulty unit will be repaired within 5 working days from 
receipt of the faulty unit. Once tested it will be dispatched to the purchaser’s address.
Please note the following: 

• Should any dispute arise with the purchase date, a copy of the sales receipt will be 

required to be forwarded by the purchaser to the Service Centre.

• Any unit that is reported as faulty within the 

DOA period that has been security marked in anyway (e.g. security label, security ink etc.) shall be repaired not 
replaced.

• OTONE Audio Limited reserves the right to replace any unit with a similar model of the same or better 

specification without the purchaser’s consent.

• DOA units should be reported to the Service Centre within 30 

days from date of purchase.

• Deliveries and collections will be arranged during the stated opening times.

Warranty