With proper installation, operation and maintenance your Crystal Fire will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the
corrective action to be taken. This troubleshooting guide should only be used by a qualified service technician.
Symptom
Possible Causes
Corrective Actions
1.
Crystal Fire won’t
light.
A.
No LP in tank, or NG main not turned
on.
Check the LP (propane) tank. You may be out of
gas. Or check Natural Gas valve at main.
B.
Plugged burner orifice.
Check the burner orifice for stoppage. Remove
stoppage.
2.
Low flames or won’t
stay lit.
A.
Manual shutoff valve (on/off control
knob) open or not in-
stalled between
LP tank and appliance.
Close LP tank and manual shutoff valves. Open LP
tank valve first, THEN the manual shutoff valve.
3.
Blue Flames
A.
This is a result of normal operation
and flames will begin to yellow as unit
is allowed to burn for 20-40 minutes.
Do nothing.
B.
Improper air/fuel mixture related to air
shutter position.
Close air shutter.
4.
Metallic noise
A.
Noise is caused by metal expanding
and contracting as it heats up and
cools down, similar to the sound
produced by a furnace or heating
duct. This noise does not affect the
operation or longevity of the
appliance.
Do nothing.
5.
Decorative Beads
cracking or splitting
A.
Heat and/or abrupt temperature
changes.
This is a property of glass and may happen
occasionally. Do nothing. This is completely normal.
Maintaining and Servicing the Appliance
10
Although the frequency of appliance servicing and main-
tenance will depend on use and the type of installation, a
qualified service technician should perform an appliance
check-up annually.
Storage of an appliance indoors is permissible only if the
cylinder is disconnected and removed from the appli-
ance.
The Outdoor Greatroom Company • Crystal Fire
Rev. F 9-14-2011
- 15 -
9
Troubleshooting
