21
HGI-31 : 1-23-2018
www.outdoorrooms.com
SYMPTOM
Burner will not light
No fuel
Check gas valves are in the
ON
position.
Make sure 110 VAC is supplied.
If the power is out operate
using 4AA batteries.
Check the burner orifice for
blockage. Remove blockage.
No power
Plugged burner orifice
Do nothing.
This is a result of normal
operation and flames will begin
to yellow as unit is allowed to
burn for 16-20 minutes.
Improper air/fuel mixture
related to air shutter position.
Close air shutter.
(
For LP, leave
3/16” open, Natural Gas 1/16” open
)
Blue flames
Do nothing.
When turning appliance ON,
fan is programmed to start 3
minutes later.
When turning appliance OFF,
fan is programmed to turn off
10 minutes later.
Fan Not
Responding
Noise is caused by metal
expanding and contracting as
it heats up and cools down,
similar to the sound produced
by a furnace or heating duct.
This noise does not effect the
operation or longevity of the
appliance.
Do nothing.
Metallic noise
The ember material can break
down and can be replaced.
Vacuum out old material and
replace with new.
PART #: HGI-13
Embers deteriorating
Sparker is improperly grounded.
Ignition or ground wire not
plugged in.
Igniter tip set too far from
grounding.
Check that tip of sparker is
within 3/16” of pilot hood.
Gently bend igniter tip or
grounding probe by hand to
achieve the proper gap.
Ensure wire is not broken
or unplugged.
Ensure ground wires
are connected.
Sparker makes
clicking sound but no
spark is produced
POSSIBLE CAUSES
CORRECTIVE ACTIONS
8
Troubleshooting
