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Limited Warranty
Outdoor Lifestyles Warranty - 2108-975C
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6/5/2019 - 1
Outdoor Lifestyles by Hearth & Home T
echnologies™
Limited Lifetime Warranty
Hearth & Home Technologies
(“HHT”)
extends the following warranty for all Outdoor Lifestyles by
HHT™
brand products
(“Products”)
that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the Product at the site of installation, and to any transferee taking
ownership of the Product at the site of installation within one year following the date of original purchase,
that the Product will be free from defects in materials and workmanship at the time of manufacture. After
installation, if covered components manufactured by HHT are found to be defective in materials or
workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered
components. This warranty is subject to conditions, exclusions and limitations as described below.
WARRANTY PERIOD:
The warranty period begins on the earlier of: (i) the date of invoice for the Product;
(ii) in the case of new home construction, the date of first occupancy of the residence or six months after
the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24
months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.
WARRANTY CONDITIONS:
•
The Limited Lifetime Warranty covers Products that are purchased through a HHT authorized
dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites.
•
This warranty is only valid while the Product remains at the site of original installation.
•
Contact your installing dealer for warranty service. If the installing dealer is unable to provide
necessary parts, contact the nearest HHT authorized dealer. Additional service fees may apply if
you are seeking warranty service from a dealer other than the dealer from whom you originally
purchased the Product.
•
Check with your dealer in advance for any costs to you when arranging a warranty call. Travel
and shipping charges for parts are not covered by this warranty.
•
The Product body, metal firebox and heat exchanger carry the Limited Lifetime Warranty from the
date of installation.
•
The following components do not carry the Limited Lifetime Warranty but are warranted as follows:
o
One Year from Date of Installation:
▪
Gas and Electrical Components or Gaskets
▪
Nickel Plated Materials
•
Excludes tarnishing
▪
Glass Breakage, Logs/Refractory/Glass Panels due to thermal breakage
•
Surface, hairline cracks, scratches and slight color changes are not covered
▪
Venting, optional accessories, optional glass doors
▪
Labor Associated with Warranty Service Work
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
•
Changes in surface finishes as a result of normal use. As a heating appliance, some changes in
color of interior and exterior surface finishes may occur; this is not a flaw and not covered under
warranty.
•
Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse,
scratches, melted items, or other external sources and residues left on surfaces from the use of
abrasive cleaners or polishes.
•
Repair or replacement of parts that are subject to normal wear and tear during the warranty
period. These parts include: paint, firebricks, grates, flame guides and the discoloration of glass.
•
Minor expansion, contraction, or movement of certain parts causing noise. These conditions are
normal and complaints related to this noise are not covered by this warranty.
Outdoor Lifestyles by Hearth & Home Technologies • ODVILLA Wood Owners/Install • 4072-345 Rev A • 08/22
