Company:
Address:
Phone:
E-mail:
5.
Troubleshooting
6.
Contacts
5.3
No internet connection
In 3G/4G router mode
Login router control panel, check the mobile connection.
i. Make sure 3G/4G wireless connection is turned on. Refer to chapter 4.5.1.
ii. Check if the cellular signal reception is good. Refer to chapter 4.3.1.
iii. Check if the inserted SIM card has money.
In Wi-Fi relay mode
Check the internet connections ability of the relayed Wi-Fi network.
Make sure the IP address of Wi-Fi hotspot is not involved in the IP address pool of the outdoor router.
The default IP pool of router is 192.168.100.101~200. Check chapter 4.4.2 to change IP pool.
5.1
Can’t find Wi-Fi hotspot
Check the PoE injector
Make sure PoE injector is connected to the electrical outlet, the green indicator on PoE injector will turn on after connected to the
electrical outlet. The PoE power indicator on the outdoor router will turn on Red after have PoE power input to the router. If PoE
power indicator is off, check and ensure RJ45 connector on LAN cable connected to “PoE” port on the PoE injector.
Check the outdoor router
Make sure router power switch is in “ON” position. Router power indicator will turn on Red after turned on router power.
Check if Wi-Fi indicator is turned on. The Wi-Fi indicator will turn on Green after turned on the Wi-Fi function.
Remote control
Send SMS message *#03# to the phone number of inserted micro SIM/USIM card to turn on Wi-Fi function.
5.2
Forgotten password
If you have any question or suggestion about the outdoor router, please contact us.
Reset router login password
Default login password is “admin”. If you changed login password and forgotten it, please use one o below methods to reset the
outdoor router to factory settings.
i. Open the outdoor router case, click and hold the “Reset” button for 5 seconds until the router reboot.
ii. Send SMS message *#06# to the phone number of inserted micro SIM/USIM card.
Reset Wi-Fi password
You can set a new Wi-Fi password after login the outdoor router control panel. See chapter 4.6.3.
Shenzhen Easysmart Technology Co Ltd
Rm2906, Aoxinya Bldg, Caitian Road
Shenzhen, China 518033
0086 138 23371557
sales@outdoorrouter.com
