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http://www.overlandstorage.com/pdfs/SnapServer_NAS_Config_Guide.pdf
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SnapServer
®
DX Series Configuration Guide
Support Options for SnapServer NAS Systems, Expansion and Software
Support options are available for all SnapServer NAS Systems, SnapServer Expansion Systems and associated SnapServer NAS
software. Support, if ordered for SnapServer NAS Systems, must all be at the same level.
Note:
Support options described below are for current SnapServer NAS Systems only. Support options are available for discontinued
SnapServer NAS Systems and expansion. For these options, please contact Overland Storage Sales.
6.2.1
SnapServer DX2 Support Options
Step 1
Choose support for SnapServer DX2 systems as appropriate.
Step 1a
Choose appropriate SnapServer DX2 Support option
Support for up to 5 years can be obtained at the time of initial system purchase by combining appropriate single year offerings.
EWCAREL1R-‐DX2
OverlandCare Level 1 (24x7 Phone/2 Day Adv Parts Replace), 1 yr Uplift, DX2
EWCAREL1E-‐DX2
OverlandCare Level 1 (24x7 Phone/2 Day Adv. Parts Replace), 1-‐Yr Extension, DX2
EWCAREL2U-‐DX2
OverlandCare Level 2 (24x7 Phone/NBD Onsite), 3-‐Yr. Uplift, DX2
EWCAREL2R-‐DX2
OverlandCare Level 2 (24x7 Phone/NBD Onsite), 1-‐Yr. Uplift, DX2
EWCAREL2E-‐DX2 OverlandCare Level 2 (24x7 Phone/NBD Onsite), 1-‐Yr Extension, DX2
EWCAREL3U-‐DX2
OverlandCare Level 3 (24x7 Phone/9x5x4-‐Hr Onsite), 3-‐Yr Uplift, DX2
EWCAREL3R-‐DX2
OverlandCare Level 3 (24x7 Phone/9x5x4-‐Hr Onsite), 1-‐Yr Uplift, DX2
EWCAREL3E-‐DX2 OverlandCare Level 3 (24x7 Phone/9x5x4-‐Hr Onsite), 1-‐Yr Extension, DX2
EWCAREL4U-‐DX2
OverlandCare Level 4 (24x7 Phone/24x7x4-‐Hr Onsite), 3-‐Yr Uplift, DX2
EWCAREL4R-‐DX2
OverlandCare Level 4 (24x7 Phone/24x7x4-‐Hr Onsite), 1-‐Yr Uplift, DX2
EWCAREL4E-‐DX2 OverlandCare Level 4 (24x7 Phone/24x7x4-‐Hr Onsite), 1-‐Yr Extension, DX2
EWSECURE-‐DD24
1 YR SECURE DRIVE Exchange, Up to 24 Drives
EWSECURE-‐DD8
1 YR SECURE DRIVE Exchange, Up to 8 Drives
