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SUPPORT RESOURCES
3.1 TROUBLESHOOTING
Begin troubleshooting by verifying that the Thunderbolt 3 cable is properly plugged into the host
computer. If the device is still not working properly, try connecting the cable to a different Thunderbolt 3
port. If problems persist, please contact our support team for assistance (see Section 3.3 below).
3.2 ABOUT DATA BACKUP
To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two
copies of your data: one copy on your OWC Envoy Express and a second copy on your internal drive
or another storage medium, such as an optical backup, or on a second external storage unit. Any data
loss or corruption while using the Envoy Express is the sole responsibility of the user, and under no
circumstances may OWC, its parent, partners, affiliates, officers, employees, or agents be held liable for
loss of the use of data including compensation of any kind or recovery of the data.
3.3 CONTACTING TECHNICAL SUPPORT
SUPPORT RESOURCES
Phone: M–F, 8am–8pm CT
1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)
Chat: M–F, 8am–8pm, Sat 9am–5pm CT
www.owc.com/support
Email: Answered within 48 hours
www.owc.com/support
