4.1 Troubleshooting
• Many problems can be traced to power or connectivity issues.
Verify that your cables (both ends!) are properly plugged into the computer and storage
solution. If they are, and the storage solution is still not working properly, try connecting
to another interface such as the USB connection and see if the device works properly.
If these suggestions do not work, try the OWC Mercury On-The-Go Pro on a different
computer, if available to you.
• Disk is recognized, but unable to be accessed.
If the disk is recognized by the System, but you’re having trouble accessing it, try using
the Repair Disk and Repair Permissions options in the Disk First Aid pane of OS X’s Disk
Utility or using a commercial piece of software such as Alsoft’s
Disk Warrior
for Mac or
Prosoft Engineering’s
Data Rescue
, which is available for both Mac & PC.
• Drive does not show up at all
If your OWC Mercury On-The-Go Pro drive is not being recognized at all, begin by
checking some basic possibilities, such as:
• Are all cables tightly attached to the computer and drive?
• Have you tried a different cable and/or port?
• Is the power switch in the ON position?
• Further Troubleshooting
For further troubleshooting tips, visit our FAQ section online at:
http://eshop.macsales.com/tech_center/FAQ/index.cfm
If you are still experiencing problems, please contact OWC Technical Support. Contact
information is available in chapter 6.
OWC Mercury On-The-Go Pro
Chapter 4 -Troubleshooting & Tips
4 TROUBLESHOOTING & TIPS
