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6 TECHNICAL SUPPORT

OWC Mercury On-The-Go Pro

Chapter 6 - Technical Support

•Read this manual and review Chapter 4: Troubleshooting & Tips.

•Try to confirm the problem is with the hard drive. If you have a second computer, move 

the enclosure to that system and verify that the solution does not function with that 

machine.

•Visit our tech center for more support suggestions, including FAQs.

http://eshop.macsales.com/tech_center/index.cfm

If you still need support, please have the following available to you:

• The serial number of the enclosure

• Your invoice number

• What operating system you are using

• Which kind and model of computer you are using

All of this will help speed your support contact along.

8AM - 8PM CST Monday - Friday

9AM - 4PM CST Saturday

  

By Telephone - (800) 275-4576 (North America only)

International customers please call (815) 338-8685

Live Chat is available during normal business hours as well. Visit:

http://eshop.macsales.com

 for more information.

Or, you can email. Submit your email at

http://eshop.macsales.com/Service/Tech.cfm

6.1 Before Contacting Technical Support

6.2 Technical Support Hours Of Operation

Summary of Contents for Mercury On-The-Go Pro Series

Page 1: ...Assembly Manual OWC Mercury On The Go Pro Series...

Page 2: ...D VIEW 1 5 1 LED Indicator 2 SYSTEM SETUP 5 APPENDIX 6 TECHNICAL SUPPORT 6 1 BEFORE CONTACTING TECHNICAL SUPPORT 6 2 CONTACT INFORMATION 2 1 SOFTWARE INSTALLATION 2 2 CONNECTIONS TO COMPUTER 3 1 MACIN...

Page 3: ...Mercury On The Go Pro Carrying Case Software CD Bundle User Guide Owner s Manual FireWire 800 1394B cable USB 2 0 A B cable USB 3 0 A B cable Owner s Manual All Models of the OWC Mercury On The Go Pr...

Page 4: ...er from 2 separate USB 2 0 ports it s available for purchase at http eshop macsales com search auxiliary USB 3 0 micro Port Connect to a computer or interface card that has a USB 3 0 port using this c...

Page 5: ...computer is a static sensitive device It is susceptible to invisible damage if not protected during installation We recommend proper grounding by using a grounding strap Make sure to work in a clean a...

Page 6: ...Chapter 2 System Setup 2 1 Hard Drive Assembly Installation Remove the bridge card from the aluminum heatsink It just slides in no screws are holding it in place Remove the bridge card and aluminum he...

Page 7: ...e sure they are fully lined up and insert 4 screws into the hard drive OWC Mercury On The Go Pro Chapter 2 System Setup Set the aluminum heatsink aside for now Place your hard drive mechanism onto the...

Page 8: ...and bridge assembly into the acrylic enclo sure Take 4 Phillips screws from the included plastic bag and once again don t fully tighten the screws just start them as you will need to rock the assembly...

Page 9: ...t over the bridge card ports Once you have the endcap on attach it to the enclosure using the 2 included small Phillips screws The location is circled above You will have 4 larger screws remaining the...

Page 10: ...e with no volumes attached to it in this picture that would be the 320 07 GB OWC device Click on the picture of the drive icon next to the text OWC Mercury On The Go Pro Chapter 3 Formatting 3 FORMATT...

Page 11: ...plication Click on the Erase tab in this picture You then need to name the volume that you want to format and erase it Name the volume as you want choose the Volume Format pulldown Mac OS Extended Jou...

Page 12: ...you wish to erase the disk After a few moments the erase command will complete and the OWC Mercury On The Go Pro volume will mount on your desktop You can quit Disk Utility you re all set OWC Mercury...

Page 13: ...o the DOS command prompt by selecting Run from the Start Menu Type in cmd in text box and hit the OK button Type diskpart and hit enter Type list disk and hit enter Type select disk x replacing x with...

Page 14: ...n Then right click next to the disk number of the drive that you have just connected and click Initialize to bring up the Wizard In the next window there should be only one drive listed That will be t...

Page 15: ...space and choose New Partition The New Partition Wizard will launch Click Next to continue Specify your partition type as Prima ry and click Next The wizard will display the maximum partition size fo...

Page 16: ...ble to specify the file system as NTFS Leave the Allocation unit size as Default and feel free to give the drive whatever name you prefer Be sure to check the box Perform a quick format If you do not...

Page 17: ...ve represented as Disk E in this case will display a message of Formatting This should only take a couple of minutes if you chose the quick format option After a moment or two the drive s status will...

Page 18: ...g a Mac interpreter in your PC Maximum Compatibility MacDrive has always given you access to the most Mac disks With MacDrive you can access virtually any Mac formatted disk including internal and ext...

Page 19: ...n the Disk First Aid pane of OS X s Disk Utility or using a commercial piece of software such as Alsoft s Disk Warrior for Mac or Prosoft Engineering s Data Rescue which is available for both Mac PC D...

Page 20: ...ck on the hard drive icon on your desktop and select Eject For Windows systems 1 Go to the System Tray located in the lower right corner of your screen Click on the Eject icon a small green arrow over...

Page 21: ...by step backup and restore wizard makes NovaBACKUP extremely easy to use To install and use the included backup software for either OS please insert the included CD and follow the installation and ope...

Page 22: ...oes to sleep or into stand by mode A Yes it will spin down to save energy It will take about 30 seconds to access your data after being in sleep or stand by mode 5 2 About Data Protection To ensure th...

Page 23: ...please have the following available to you The serial number of the enclosure Your invoice number What operating system you are using Which kind and model of computer you are using All of this will h...

Page 24: ...eiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Health And Safety Precautions Use proper anti static precautions while performing the insta...

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