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Frequently Asked Questions
How can I ensure data integrity and availability in the NASPerform?
You should regularly back up your data on the NASPerform. This is the only way to keep
data safe. Following instructions properly and thoroughly in user’s manual will ensure
functionality of the NASPerform and data integrity.
We do not perform any data recovery services. If you are unable to access data on your
NASPerform due to a defective Hard Drive, you may wish to contact an independent,
data recovery service provider. If the Hard Drive is still functioning, there is Data Recov-
ery software out there that can get your data back.
I found a newer version of the NDAS driver and plan to install it, what is the
procedure?
All the Windows computers sharing the NASPerform must use the same version of PC
driver, and all Macs must use the same version of Mac driver (Mac and PC driver version
# can be different). Therefore, when upgrading the NDAS driver, please uninstall current
NDAS driver first, restart computer and install the new driver. Repeat upgrading steps in
all computers that the new driver is made for. If only Windows driver has newer version,
you can upgrade in Windows PC, and keep using the same driver in Mac computer. Vice
versa.
What are the documented Router/ Wireless Access Point/Card incompatible with
the NASPerform?
The unsupported products are: DLINK-713P, 714P SMC-7004AWBR, SMC7000VWBR
Linksys WAG54G Linksys WPC11 Version 4 card If you have a router using that has Turbo
Mode, then you may have to switch to 54G mode to use with the NASPerform.
Does NASPerform have an IP address?
NASPerform does not use IP Addressing and does not run TCP/IP.
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I am having trouble using Multi-write over wireless connection. What do you
recommend?
Try a wired connection and compare how it works. If you are using wireless with other
computers, we recommend enabling the hard-wired computer first, then the wireless
computer.
When using wireless, we also recommend 802.11g. When using 802.11b, we highly rec-
ommend hard-wiring your computer when doing large file transfers because of the low
bandwidth associated with 802.11b.
How should I format the NASPerform?
We recommend formatting your NASPerform via NDAS (Ethernet) mode. If using NAS-
Perform as a USB device only, then it is OK to format via USB.
How do I disconnect the NASPerform?
We always recommend using the Disable option from your NASPerform Administrator Tool if
connected via NDAS (Ethernet). You can use the “Unplug or Eject Hardware” icon in your System
Tray to stop the NASPerform before disconnecting (this applies to either USB or NDAS mode).
