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When I try to write to the NASPerform I get a “write protected” error and can’t
write to the disk.
The permissions scheme may need to be reset. Try disabling the NASPerform on all ma-
chines first, then re-enable them one by one. If that doesn’t help, try rebooting the ma-
chines and power cycling NASPerform.
When I try to write to the NASPerform, I get the following error message: “NASPer-
form is being used by non-compatible software on another PC. You can use read-
access only for now.” What does this mean?
This means that there is another computer on the network that has a different version
of the NASPerform software installed. All machines must have the same exact version
of our software. Please make sure that all computers have the same exact version of the
NASPerform software installed. For instance, 3.02 is different from 3.03.
Can I set the “My Documents” folder to point to my NASPerform instead of a place
on my local hard drive?
We do not recommend doing this, as your computer will be dependent on this location
during software installation and uninstallation. You may receive Windows Error Mes-
sages looking for a nonexisting location.
My computer is moving very slowly when my NASPerform is enabled. What’s
wrong with it?
This is a result of a bad connection between the computer and the NASPerform. First,
please make sure that your NASPerform is connected to only network switches, Internet
routers or wireless AP, and that it is not using any network hubs. (Note: If you have other
network hub in the network, it is no problem to connect computer to the network hub).
Also, if you have any software firewalls installed on your computer (i.e. Norton Inter-
net Security, McAfee Personal Firewall, etc.), make sure to add Admin.exe and LDServ.
exe into their list of programs to Allow with full access. You can also try disabling your
Antivirus software to see if that makes a difference. Please also try power cycling your
NASPerform and switch as well.
Sometimes when I transfer files to my NASPerform, why is the speed so slow?
Try updating your Network Card’s drivers to the latest from the manufacturer. If you
network card has the option of changing the transmit and receive buffers to both 128
(in the card’s properties in device manager), please try doing that. If you have an nForce
chipset, try updating your Nvidia nForce drivers to the latest Unified Drivers from Nvid-
ia’s website. Please also make sure that you are using 100mb switch as well.
I’ve installed my NASPerform and it shows up as a Black Dot in NDAS Device Manage-
ment.
Make sure you are using the latest version of the NASPerform software. USB does not require
the NASPerform software to work; so if you are using USB, NDAS Device Management does
not detect the NASPerform in the network and this explains why there is a black dot. Also,
double check the following: the power cable is plugged in tightly, the LED light is blinking in
the switch port where the NASPerform is connected.
Also, latest versions of antivirus software have a feature called Script Blocking. Please ensure that
this feature is disabled along with any firewall software before installing NASPerform software. You
might also need to enable NASPerform protocol and programs to run alongside your firewall soft-
