26
KK-1302-0001 R(11)
29.03.2022
Description of Fault
Possible Cause
Recommended Action
Rotor/arms do not return to center
(standby) position following a passage
1.
Loose or broken clamp spring
2.
Over damped hydraulic damper
setting
1.
Re-install / replace clamp spring
2.
Adjust hydraulic damper (see 5.5)
Rotor bounces back and forth
following a rotation, fails to settle in
rest position smoothly
1.
Under damped hydraulic damper
setting
2.
Worn out / faulty hydraulic damper
1.
Adjust hydraulic damper (see 5.5)
2.
Replace and adjust hydraulic
damper
Turnstile fails to lock/ free wheels
following passage
1.
Dislocated,broken lock lever
2.
Solenoid failure
3.
Loose or faulty photosensor
1.
Repair/replace lock lever
2.
Replace solenoid
3.
Re-connect, replace photosensor
Rotor gets stuck intermittently during
rotation
1.
Loose or bloken ratchet spring
1.
Re-install/ replace spring
No response to input/reader device. No
access
1.
Loose/incorrect reader connection
2.
Reader fault
3.
Faulty control board
1.
Check/repair reader connections
2.
Replace faulty reader/input device
3.
Replace control board
No passage confirmation contact out
of control board
1.
Loose connection at output terminal
2.
Faulty control board
1.
Repair connection
1.
Replace control board
Turnstile freewheels in one direction
1.
Dip switch 3,4 might be set for free
passage (see.5.4.2)
2.
Loose solenoid connector
3.
Loose lock lever spring
4.
Stuck/ broken lock lever
1.
Set dip switches ‘off’
2.
Re-insert connector
3.
Repair/ replace lock lever
Arm fails to drop in emg mode or when
power is cut off. (Drop arm equipped
models)
1.
Depleted/ weak 12V battery
2.
Loose battery connector
3.
Loose drop arm driver board-motor
connection
4.
Jammed drop arm locking mechanism
1.
Recharge/replace battery
2.
Restore battery connection
3.
Repair/tighten loose connection
4.
Repair jammed mechanism
Arm fails to lock in place/ drops by
itself (drop arm equipped models)
1.
Jammed arm locking mechanism
2.
Loose/ deformed arm lock spring
3.
Damaged/worn arm locks
1.
Repair jammed mechanism
2.
Repair/replace spring
3.
Replace arm locks
Turnstile unlocks upon input but motor
does not work (motorized models)
1.
Loose motor/motor driver board
connection
2.
Tripped motor driver protection circuit
breaker (2xgreen leds lit) or blown
fuse
3.
Faulty motor driver board
4.
Faulty motor
1.
Repair/ tighten connection
2.
Do a power off reset/ replace blown
fuse
3.
Replace motor driver board
4.
Replace motor
Motorized rotor/ panel keeps moving/
fails to stop in middle position.
1.
Loose photosensor connector
2.
Misaligned, bent or contaminated
photosensor
3.
Faulty photosensor
1.
Repair/tighten photosensor
connector
2.
Adjust/ clean photosensor
3.
Replace photosensor
Motorized panel opens slowly and
times out on return/ alarm activated
1.
Too low motor speed setting on motor
driver board
2.
Loose or oil contaminated drive belt
1.
Increase motor speed (turn speed
control ccw direction) on motor
driver board
2.
Clean/ tighten drive belt
