OZTENT OSR01SWLUB, Owner'S Manual

Page 11 of 14

Warranty

FOR SALES IN AUSTRALIA, USA AND INTERNATIONAL MARKETS. 

TENTS, FURNITURE AND ACCESSORIES: [OZTENT, MALAMOO, 

AND FOXWING]

This document sets out the terms and conditions of product 

warranties for Oztent, Malamoo and Foxwing branded products.  It is 

an important document.  Please keep it with your proof of purchase 

documents in a safe place for future reference should you require 

service for your Oztent, Malamoo, or Foxwing branded product.

General Terms and Conditions

1. 

In this warranty

(a)  ‘Oztent’ means Oztent Australia Pty Limited ABN 19 050 

035 964 in respect of products purchased in Australia, 

USA and International markets;

(b)   ‘Product’ means any Oztent product purchased by you 

accompanied by this document;

(c)   ‘Warranty Period’ means 

(i) 

where you use the Product for personal, domestic 

or household purposes in Australia the period of ‘12’ 

months and in USA and International markets the 

period of ‘12’ months;

(ii)  for Tents and Tent Accessories used for personal, 

domestic or household purposes (e.g. Peaked Side 

Panel) the period of ‘24’ months;

(iii)  for Furniture (e.g. Chairs) and Furniture Accessories 

used for personal, domestic or household purposes 

the period of ‘60’ months;

following the date of original purchase of the Product;

(d)  ‘you’ means the purchaser of the Product not having 

purchased the appliance for re-sale, and ‘your’ has a 

corresponding meaning.

2. 

This warranty only applies to Products purchased and used 

in Australia, USA or International markets and is in addition 

to (and does not exclude, restrict, or modify in any way) 

any non-excludable statutory warranties in Australia, USA or 

International markets.

3. 

Oztent warrants that, when dispatched from an Oztent 

warehouse, the Product is free from defects in materials and 

workmanship for the Warranty Period.

4. 

During the Warranty Period Oztent or its Authorised Service 

Centre will, at no extra charge if your product is readily 

accessible without special equipment, and subject to these 

terms and conditions, repair or replace any parts which it 

considers to be defective. You agree that any replaced Product 

or parts become the property of Oztent. This warranty does not 

apply to guy ropes, tent pegs, or similar perishable parts.

5. 

Parts and Products not supplied by Oztent are not covered by 

this warranty.

6. 

Where you are within an Oztent service area, this warranty 

covers the cost of transport of the Product only to and from 

Authorised Service Centres of Oztent (“ASC”) and travelling 

costs for representatives of the ASC to and from your home 

or business.  If you are outside an Oztent service area, or you 

are claiming for an accessory you will bear these costs. For 

information about whether you are within an Oztent service 

area, or information on your nearest ASC please phone 1800 

OZTENT or 1800 698368 in Australia, +8555 OZTENT or 

+855 569 8368 in the USA or +61 2 8706 5100 in International 

markets.

7. 

Proof of purchase is required before you can make a claim 

under this warranty.  

8. 

You may not make a claim under this warranty unless the defect 

claimed is due to faulty or defective parts or workmanship.  

Oztent is not liable in the following situations (which are not 

exhaustive):

(a)  The Product is damaged by:

(i) 

accident

(ii)  misuse or abuse, including failure to properly 

maintain or service

(iii)  normal wear and tear

(iv)  storm damage or improper storage

(v)  incomplete or improper installation

(vi)  incorrect, improper or inappropriate operation

(vii)  insect or vermin infestation.

(b)  The Product is modified without authority from Oztent 

in writing.

(c)  The Products model number, serial number or warranty 

seal has been removed or defaced.

(d)  The Product was serviced or repaired by anyone other 

than Oztent or its Authorised Service Centres.

9. 

This warranty, the contract to which it relates and the relationship 

between you and Oztent are governed by the law applicable in 

the Australian State where the Product was purchased or the 

law applicable in the USA or International markets if the Product 

was purchased in the USA or International markets. Where the 

Product was purchased in the USA or International markets for 

business purposes the Consumer Guarantee Act does not apply.

Limitation of Liability

10. 

To the extent permitted by law: 

(a)  Oztent excludes all warranties other than as contained in 

this document;

(b)  Oztent shall not be liable for any loss or damage whether 

direct or indirect or consequential arising from your 

purchase, use or non-use of the Product.

11. 

Provisions of the Trade Practices Act and State consumer 

legislation in Australia, and the Consumer Guarantees Act, the 

Sale of Goods Act and the Fair Trading Act in New Zealand 

or any Act or State consumer legislation in the USA or 

International markets, imply warranties or conditions, or impose 

obligations, upon Oztent which cannot be excluded, restricted 

or modified.  To the extent permitted by law, the liability of 

Oztent (if any) arising out of or in relation to the Product or any 

services supplied by Oztent shall be limited (where it is fair and 

reasonable to do so),:

(a)  in the case of Products, at its option, to the replacement 

or repair of the Product or the supply of equivalent 

products or the payment of the cost of replacing the 

Product or having the Product repaired or of acquiring 

equivalent Product. Upon being replaced, parts and 

Products become the property of Oztent; or

(b)  in the case of services, at its option, to the supply of the 

services again or the payment of the cost of having the 

services re-supplied;

and in the case of Products or services supplied in the USA or 

International markets, loss or damage whether direct or indirect 

or consequential that is reasonably foreseeable.

Privacy 

You acknowledge that if you make a warranty claim it will be 

necessary for Oztent and its Authorised Service Centres to exchange 

information in relation to you to enable Oztent to meet its obligations 

under this warranty.

Important Notice

Before calling for service please check carefully the owner’s manual, 

use and care instructions and the warranty terms and conditions.

Product Registration

To assist in validating warranty, we kindly ask that you register your 

product purchase online with Oztent in your country of origin or 

alternatively complete the warranty card provided with your product 

(if applicable) and return it to Oztent care of the nominated address.

Please visit our website  

for more warranty 

information & to register  

your Oztent product.
oztent.com/product-rego