PAC STORAGE PS 4000 Gen2 Series, Hardware Manual

Page 1: ...Version 1 0 September 2019 PAC Storage PS 4000 Next Generation Series Hardware Manual...

Page 2: ...1 4 3 PSUs Cooling Modules 1 11 1 4 4 Super Capacitor and Flash Backup Module 1 12 1 5 System Monitoring Features 1 13 1 5 1 Expansion Enclosure Support 1 13 1 5 2 Audible Alarms 1 14 1 6 Hot Swappab...

Page 3: ...g the PSU Cooling Module 4 2 4 1 2 Replacing the Controller Module 4 4 4 1 3 Replacing the Memory Module 4 7 4 1 4 Replacing the Host Board 4 9 4 1 5 Replacing the CBM Cache Backup Module Components 4...

Page 4: ...the rack cabinet Do not leave drive bays empty as it will affect airflow efficiency Secure each enclosure module using its retention screws Placepowercordsandothercables awayfromfoottraffic Donotplace...

Page 5: ...yourdistributorforalist of PAC Storage certifiedcomponents e g SFP SFP HBAcard iSCSIcable FCcable memory module etc ESD Precautions Handlethemodulesbytheirretentionscrews ejectorlevers orthemodule sme...

Page 6: ...6 Revision History Version Date Description 1 0 September 2019 Initial release...

Page 7: ...hannel supports point to point and switch mode Cache Memory DefaultDDR416GB upto32GB 64GB 128GB 256GBor 512GB Cache Backup Technique Super capacitor Flash module Maximum Number of Drives Viaexpansione...

Page 8: ...tem Intelligent drive handling In degraded mode skips irreparable blocks to continue rebuild In normal operation data block verification and repair Green Design 80 PLUS certified power supplies delive...

Page 9: ...500mm PS 4016 Gen2 447mm x 130mm x 500mm PS 4024 Gen2 447mm x 175mm x 500mm NOTES The dimensions do not include chassis ears protrusions The dimension order is W x H x D Package Dimension PS 4012 Gen2...

Page 10: ...ge Rackmount kit Enclosure chassis Unpacking list and China RoHS compliance documentation Powercord cable and accessoryboxes Power Cord Cable and Accessory Boxes M5Cagenut M5screw No 10 32screw M6 scr...

Page 11: ...ner glides 4 x 25 mm M5 screws 2xRackearbrackets left andright OR 2xRacksliderails leftandright 6 x L4 No 6 32 flathead screws 8 x 9 0 mm M5 truss head screws 4 x M5 cage nuts 4 x 25 mm M6 screws 4 x...

Page 12: ...components 1 1 Overview Thismanualintroduces PAC Storage PS 4000 Gen2systemsthatsupport3Gbps 6Gbps and12 Gbps SASand Nearline SAS SATAharddrives and SSDs These systems aredesigned toutilize 2 5 inchan...

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Page 14: ...andexiled drive handling Expansion Controller and Interface Theexpansionenclosureismanagedbyexpandercontrollersthatdistributedataflowtoindividualdisk drivesandreportoperatingstatusthroughaproprietary...

Page 15: ...2 Chassis Thissectiondescribesthefrontandrearpanelsof PAC Storage PS4000Gen2Series rugged storagechassis Thechassisaredesignedtoallowinstallationtotherackoracabinet 1 2 1 Front Panel 2U Systems PS 401...

Page 16: ...LEDpanelhasservice power coolingmodule temperature and system LEDs Mute Button Service LED ThisbuttonmutesthealarmwhiletheembeddedServiceLEDnotifies you that the system requires service Rackmount Hole...

Page 17: ...PS 4000 Gen2 Series Hardware Manual 1 5 1 2 2 Rear Panel Single Controller Systems 2U Systems 3U System 4U System...

Page 18: ...ms 2U Systems 3U System 4U System Part Controller A Modules Description with the RAID system ControllerAfailstoprocess Forsinglecontrollersystem this contains a dummy cage and each PSU has a cooling m...

Page 19: ...n describes the front panel components of PS 4000 Gen2 Series systems 1 3 1 LEDs and Button Panel TheLEDsonthepanelsallow youtoknowyoursystem scurrentstatuswhenturnedon whilethe buttons have a specifi...

Page 20: ...iskdrives Get familiarized of the components of your system s drive tray bezel PS 4012 Gen2 PS 4016 Gen2 and PS 4024 Gen2 PS 4025 Gen2 Number Part Description ReleaseButton This button unlocks the dri...

Page 21: ...Mini USB Connector Console Onboard Host Ports Restore Default Button Restore Default LED Ethernet Management Port WARNING The PS 4000 Seriescontrollermoduleisbuiltofsensitiveandnon replaceable compon...

Page 22: ...hebackend TheSASwideportsontheinterfacefaceplateconnecttoa managing PS system or other expansion systems Number Part Extraction Levers Screw Holes SAS Expansion Port StatusLEDs SAS Expansion Ports Con...

Page 23: ...ionspeedtoincreasetheairflowunderthefollowingconditions Component failure if the cooling module PSU or a temperature sensor failed Elevatedtemperature ifthetemperaturebreachestheupperthresholdsetforan...

Page 24: ...kup Module PS 4000Gen2SeriessystemhasaCBM CacheBackupModule whichiscomprisedofasuper capacitorandflash backup module installed in thecontroller Thesupercapacitor provides power allowing the system to...

Page 25: ...meswithanIDidenticaltothe first expansion system NOTE The expansion system IDs are numbers 1 to 15 For more details see section 2 3 6 Expansion Connections Cooling Module Speed Adjustment Ifanyofthede...

Page 26: ...lwaysaccompaniedbytwoorthreesuccessiveandprolongedbeeps Youcanturnoffthealarmusing the mute button on the front panel WARNING Failuretorespondwhenanaudiblealarmissetoffcanleadtopermanentdamagetothe sy...

Page 27: ...rchasedseparatelyandmustbeavailablebeforethesystem installation Cables Allcablesthatconnectthesystemtothehostsarepurchasedseparately Contactyourvendorfor the list of compatiblecables Memory modules If...

Page 28: ...your package Accessory Box Contents This box contains the following Serial port cable Screws Quick installation guide Support CD PAC Management software and manual firmware operation manual Power cord...

Page 29: ...mount kit you must prepare the following tools 1 x Medium sized Phillips screwdriver 1xSmall sizedflatbladescrewdriver Types of Rackmount Kit There are two types of rackmount kit depending on the syst...

Page 30: ...ackpost Rear rackpost 2 Install the fixed rails to the rear rack posts using the truss head screws 9 0 mmM5 3 Toinstalltheenclosuretotherackearmount thisrequiresanassistanceofanotherperson While onepe...

Page 31: ...ermine the position where theenclosure willbeinstalled tothefront andrearrack posts then insertthecagenuts into thedesignated holesonthefrontrack postsand thetrussheadscrewson the front and rear rackp...

Page 32: ...3 Attach the inner glides to both sides of the enclosure using the no 6 32 flathead screws 4 Withtheassistanceofothertwopersons liftandinserttheenclosureontothesliderails Ensure that the inner glides...

Page 33: ...al 2 7 5 Secure the enclosure using the M5 M6 or no 10 32 screws from the front Whentheenclosureisalreadyassembledtothecabinet youcanproceedtothenextinstallation procedures of other components 25 mm M...

Page 34: ...themaximumcapacity used ineach drive tocreate aRAIDarrayisthemaximumcapacityofthesmallestdrive Westronglysuggest usinglarge storage capacity hard drives IMPORTANT Theharddrivesmaycarrydifferentblocknu...

Page 35: ...controllersystem theMUX supporteddrivetraysmust beseparatelypurchasedandapplied Thesingle controllerexpansionsystemsdonotrequireanMUX kit Keying notch Data port Power connector IMPORTANT ONLYinstall...

Page 36: ...Get to know the exact order of the hard drives to avoid removing the wrong drives out of the enclosure PS 4012 Gen2 PS 4025 Gen2 PS 4016 Gen2 PS 4024 Gen2 IMPORTANT Install at least four harddrives fo...

Page 37: ...4016 Gen2 and PS 4024 Gen2 To install the hard drive into the drive tray and enclosure follow the steps below 1 Press the release button to open the spring handle then gently pull out the tray 2 Orien...

Page 38: ...on 3 Secure the drive to the correct holes of the tray using the four bundled screws HDD SSD with MUX board HDD SSD withoutMUX board MUX board screw holes HDD with MUX board HDD without MUXboard HDD w...

Page 39: ...nclosure with the spring handle open WARNING Ensurethatyoursystemhasallthedrivebaysoccupiedwiththedrivetraysevenifthere arenoharddrives installed Without the drivetrays theventilation is compromised a...

Page 40: ...ard drive into the drive tray and enclosure follow the steps below 1 Press the release button to open the spring handle then gently pull out the tray 2 Place the hard drive into the tray With MUX Boar...

Page 41: ...e controller host board If youareusingaSAS expansionhost board it can be ONLYinsertedintohost board2 whichis on the right and you cannot insert two SAS expansion host boards Toaddorreplaceahostboard t...

Page 42: ...re Installation 3 Pushtheejectionleversdownwardstodislodgethecontrollerfromthesystem A thenpullto remove from the enclosure B 4 Loosen the screws that secure the dummy covers to the controller and rem...

Page 43: ...the thumb screws to secure the host board in place B Guide pin 6 Insertbackthecontrollercarefullyintothemoduleslot A Whenyoufeelacontactresistance use asmallbutcarefulforce andpushtheejection leversup...

Page 44: ...ormation of your hard drive refer to its documentation Disk drives in the same logical drive must have the same capacity but it is preferred that all disk drivesinachassishavethesamecapacity Tieredsto...

Page 45: ...ch are called fournexus Ifthere is anI O inthecache with these fournexus andanotherhost I Ocomes with anexus different fromthefourinthecache e g hostAaccessesID 3 thecontrollerreturnsas busy Thishappe...

Page 46: ...etecting Auto Speed Speed auto detection is specified by thefiberchannelstandard Ifa16Gbpsportis connected toan 8 Gbps port the speed slows down at 8 Gbps If there are 16 Gbps ports on both ends of th...

Page 47: ...Afiber switch is required to implement this topology IMPORTANT Ifdifferentserversneedtoaccessyourlogicaldrive filelocking FCswitchzoning port binding and multipath access control configurations are ne...

Page 48: ...to LCtypecable Savetheprotectivecapsforfuture use Protective caps 5 InserttheLC to LCcabletotheSFPtransceivermodulealreadyconnectedtothesystem Youcan hear a clicking sound securing the cable in place...

Page 49: ...Channels Controller A Controller B Host CH0 CH1 CH2 CH3 CH0 CH1 CH2 CH3 Configuration Information Number of Controllers 2 Host Servers 2 Data Path Connection Fault tolerant data paths NOTE Youneedamu...

Page 50: ...nnotequatethefullpowerofthesystem Youcanattach one or two more expansion enclosures to achieve more end to end performance LD0 LD1 Channels Controller A Host CH0 CH1 CH2 CH3 Configuration Information...

Page 51: ...1 HBA 0 HBA 1 CH0 A11 2 CH2 A11 6 CH0 B113 CH2 B11 7 Channels Controller A Controller B Host CH0 CH1 CH2 CH3 CH0 CH1 CH2 CH3 Configuration Information Number of Controllers 2 Host Servers 4 or more vi...

Page 52: ...n Number of Controllers 1 Host Servers 4 Data Path Connection Thedata paths are connected toone or more FC switches The SAN managementmeasures suchasswitchzoningandportbinding must betakentoavoidmulti...

Page 53: ...esystemfirmwareandperforms loadbalance andautomateddistributionofI O 2 3 3 SAS Host Connections ThissectiondetailsabouttheconnectionsbetweenSASandhostusingSAScables TheSAScables 8 pairs of 28 mm AWG a...

Page 54: ...llation DAS Direct Attached Storage Connection with Redundant Host Path Dual Controller Models HBA 0 HBA 1 RAI D CH1 B ID CH0 B ID A ID CH1 CH0 A ID CH0 B ID CH1 B ID CH1 A ID CH0 A ID CH0 A ID CH1 A...

Page 55: ...SASexpansionlinks youcancreatemorelogicalgroupsofdrives Avail the logical partitions using more LUNs IfyouroperatingsystemisWindows 2003server youneedamultipathingsoftwaresuchasMPIO or Linux Device Ma...

Page 56: ...30 Chapter 2 Hardware Installation DAS Direct Attached Storage Connection to Two Servers RAID NOTE IfyouwantyourLUNtobeaccessible bymultiplehosts usefilelockingormultipathaccess control CH0 AID CH1 AI...

Page 57: ...enthoughtheiSCSIinitiatorsoftwareisacost effectivewayofbuildinganiSCSI SAN thissoftwareinitiatoraddsadditionalworkloadtotheserverCPU Werecommend applying iSCSI HBAs that come with TCP IP offload engin...

Page 58: ...ddedMPIOfunction when installing thesoftware as the MPIOselection creates conflict withMPIOdriver High Availability IP SAN with Redundant Controller HBA VLAN 0 VLAN 1 A B CH0 CH1 CH2 CH3 CH0 CH1 CH2 C...

Page 59: ...p remote replication refer to High Availability IP SAN Recommended for Remote Replication or High Availability IP SAN with Port Trunk Remote Replication Enabled Fourlogicaldrives each logicaldrivehas...

Page 60: ...work cables Software MPIOtomanagethefault tolerantpathswithfailover failbackandload balance capabilities RAID Configuration Four logical partitions created from two logical volumes Two logical volumes...

Page 61: ...hswithfailover failbackandload balance capabilities Use MPIO multipathing software for the operating systemtoidentifythealternativepathstothesamelogicaldrive RAID Configuration Twologicaldrives eachha...

Page 62: ...ent Description SAN Storage System Redundant controllers with eight host ports HBA iSCSI initiators preferably PCIe TOE TCP IP offload engine capable cards GbE Cables GbE network cables port trunking...

Page 63: ...s WhenconnectedtoFCandiSCSIhosts theconnectionsareworkingintheirrespectivespeeds This connectionmaximizesthenumberofconnectionswhilekeepingtheoptimumperformancegainedby the high speed FC link and FC s...

Page 64: ...illustration above depicts the utilization of the iSCSI host ports for remote data replication Twohybridsystems asourcesystemandatargetsystem residewithinthesamevirtualpoolbutare physicallyapart Youca...

Page 65: ...ly to SAN storage and expansion system connections Dual controller SAN storage connects to a dual controller expansion system Single controller SAN storage connects to a single controller expansion sy...

Page 66: ...ophysicallinksareavailableper diskdrive routed across thebackplane board then toa SAS expander andinterfacedvia a4x wide external SAS port With Data Paths via Separate SAS Domains Access todiskdrives...

Page 67: ...mtheoppositedirectionto the first expansion system from the storage system EachexpandercontrollerontheSASexpansionsystemcontrolsaSASDomainthatconnects tooneofthealternativeinterfacesofthediskdrivesint...

Page 68: ...port IN Expansion controller SAS port OUT Expansion controller SASport IN Expansion controller SAS port OUT Expansion controller SASport IN Expansion or last controller SAS portOUT Storagecontroller l...

Page 69: ...roller SAS portOUT Expansion controller SASport IN Expansion controller SASportOUT Expansion controller SASport IN Expansion or last controller SASportOUT Storage controller hostboardSASportIN Expansi...

Page 70: ...or the last expansion Storagecontroller leftSASportIN Expansion SAS port OUT Expansion SASport IN Expansion SASportOUT Expansion SASport IN Expansion SASportOUT Storagecontroller rightSASportIN Expans...

Page 71: ...PS 4000 Gen2 Series Hardware Manual 2 45 Connecting Single Controller Expansions Using the Host Board s SAS Expansion Ports or the last expansion...

Page 72: ...female to mini USB cable bundled with the package CAT5e LAN cable usersupplied Connecting SAN Storage to External Consoles Seebelow table forthelistofdefault values ofthe serialport Baud Rate 38400 Da...

Page 73: ...s IMPORTANT Ensuretousethepowercableswithatleast1 2metersinlength DONOTuse extensioncablesasthepowercablesaredesignedtoconnectONLYandDIRECTLYtorelocatable power taps RPTs on server cabinets Ensure tha...

Page 74: ...allation Checking the Power Status Once the system is on no LEDs should light up in red or amber norshould you hear analarm from the system Start verifying the system status via the following interfac...

Page 75: ...offthesystem ensurethatnoprocessesaretakingplacesuchasRegenerateLogical Drive Parity or MediaScan To turn off the system 1 Close all applications to stop the I O access to the system 2 Flushthecacheto...

Page 76: ...econtrollersofthesystem whichisaccessibleinaterminalprogramvia the serial port For more details see the firmware manual in the bundled CD PAC Management Software PAC Management Software isabrowser bas...

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Page 78: ...notbeing serviced ordoesnotrequirea service Power The system is powered properly A power failure occurred in the system Cooling Module Status ThecoolingfanbuiltwiththePSUisrunningnormally A fan failu...

Page 79: ...en you getnotified by adrive failuremessage youmustcheckthedrivetrayLEDstofindthecorrectlocationofthefaileddrive Number LEDName Color Description Drive Busy Data is being written orreadfromthedrive Th...

Page 80: ...or ischarging CacheDirty Cache memory isdirty Data in flash backup module is flushed to the cache Errorsoccurredwithcachememory ECCerrors Dataisflushedfromflashbackupmoduletodrive when the power is re...

Page 81: ...lished 10GbE Port SFP LED Number LEDName Color Status Description Speed 10Gb connection isestablished OFF 10 100Mb connection is established Link Active A connection isestablished Data I O is ongoing...

Page 82: ...ection isestablished OFF No connection is established Active Data I O is ongoing OFF No Data I O 12Gb s SAS Expansion PortLED LED Name Status Description Link Active All 4 PHY links are validly linked...

Page 83: ...onnection isestablished 4Gb s Speed A connection isestablished fast Data I O is ongoing slow No link connection isestablished 32Gb s Fiber Channel Port LEDs Number LEDName Color Description Status 32G...

Page 84: ...eries IN OUT PS60J4 Series Drawer Type LED Name Status Description Link Active ON All PHYs are validly linked Flashing One of the PHYs has failed OFF All PHYs are offline Speed 12Gb s link speed 6Gb s...

Page 85: ...on The PSU is operatingnormally The PSU is faulty ThePSULEDalertsyouofthecurrentstatus ofyourPSU Whenthiscomponentfails you mustreplace the PSU immediately WARNING Keepyourfingersawayfrommovingpartsof...

Page 86: ...reen to determinethecauseofthealarm Takeappropriateactionstosolvetheproblem Youcanturnoffthe alarm using the mute button on the front panel NOTE Whenthetemperatureexceedsthepresetthreshold thecontroll...

Page 87: ...nents PSU cooling module Controller module Memory module Host board CBM Hard disk drive WARNING DONOTremoveadefectivecomponentfromthesystemuntilyouhavethereplacementonhand Doing so may disrupt the int...

Page 88: ...ontrollersystems youmustshutdownyoursystembeforereplacingthe PSU cooling module To replace the PSU cooling module 1 Shut down the system turn off the PSU then unplug the power cord 2 Loosen the retent...

Page 89: ...cooling module with the extraction lever pointing outwards then push into thechassis When you feelaresistance push theextraction levertolodge thePSU cooling module to the backendconnectors 5 Fasten t...

Page 90: ...may encounter SAN problems on multiple systems IMPORTANT Whenremoving installingacontrollerinasingle controllersystemorbothcontrollers simultaneouslyinadual controllersystem ensurethatyoushutdowntheap...

Page 91: ...dislodgethecontrollerfromthesystem A thenpullto remove from the enclosure B 4 Insertthereplacementcontrollercarefullyintothecontrollermoduleslot A Whenyoufeela contactresistance useasmallbutcarefulfor...

Page 92: ...rollerinasingle controllersystemorbothcontrollerssimultaneouslyinadual controllersystem powerupthesystem Checkthemessagesonthesystem sLCDpanel PAC Mgmt or firmware utility ThepowerLEDsturnonwhenthesys...

Page 93: ...amemorymoduleinasingle controllersystem ensurethatyoushut down the applications and the system NOTE Refer to section ESD Precautions for safety information To replace the memory module 1 Remove the co...

Page 94: ...e 3 Push down the clips to release the DRAM module from the DIMM socket 4 InsertthereplacementDIMMcarefullyintotheDIMMsocket withtheDIMM snotchalignedtothe DIMM socket s notch guide 5 Reinstall the co...

Page 95: ...ce a host board for an upgrade Thefirmwareautomaticallyrestoresthesystemtoitsfactorysettingswhenaddingorreplacinga host board To replace the host board 1 Remove the controller that contains the host b...

Page 96: ...aintenance 3 Use theguide pintoposition the newhost board tothehost board slot place itcarefully A then tighten the thumb screws to secure the host board in place B Guide pin 4 Reinstall the controlle...

Page 97: ...ystem schargercircuitreportsatemperaturethatexceedsthe presetthreshold Thechargercircuitenterstoalowpowerandself protectionstate Asupercapacitormodulehasbeenchargedformorethan10minutes Whenthisoccurs...

Page 98: ...replace NOTE See section 4 1 2 Replacing the Controller Module for details 2 Loosen thescrew thatsecures thesupercapacitor tothecontroller A liftits side toa45 angle B then pull to remove from the co...

Page 99: ...rom the controller To replace the FBM 1 Remove the controller that contains the FBM you want to replace NOTE See section 4 1 2 Replacing the Controller Module for details 2 Remove the super capacitor...

Page 100: ...cementFBM snotchtothemoduleslot sguideina45 angle A orient thescrew notch onthe screw hole B then secure the FBMtothe board with a screw you removed in step 3 C 5 Install the super capacitor back to t...

Page 101: ...voidtouchingthecircuits and interface connectors ReplacingtheHardDriveintotheDriveBayandEnclosure forPS4012Gen2 PS 4016 Gen2 and PS 4024 Gen2 Systems To replace the hard drive 1 Identify the faulty ha...

Page 102: ...nce 3 Remove the retention screws from the drive tray to dislodge the hard drive HDD SSD with MUX board HDD SSD withoutMUX board MUX board screw holes HDD with MUX board HDD without MUXboard HDD with...

Page 103: ...re that there is no more drive error reported ReplacingtheHardDriveintotheDriveBayandEnclosure forPS4025Gen2 System only To replace the hard drive 1 Identify the faulty hard drive using the PAC Mgmt S...

Page 104: ...MUX board remove it from the hard drive s connectors 4 Place the hard drive on the tray A then secure the clips to both sides of the tray B NOTE If the hard drive requires a MUX board attach it to th...

Page 105: ...ssis Please refer to 4 1 2 Replacing the Controller Module 5 Power off the storagesystem 6 InsertastraightenedpapercliptotheRestoreDefaultbutton onControllerA thenpressandhold until the Restore Defaul...

Page 106: ...6 1 99 CBIEC60950 1 2005 SecondEdition Am 1 2009 Am 2 2013 EMC CE EN 55032 2012 AC 2013 EN61000 3 2 2014 EN 61000 3 3 2013 EN 55024 2010 A1 2015 BSMI CNS 13438 FCC FCC Part 15 subpart B Environment IE...

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Page 108: ...This product is combustible A protectivebarrierorthermalbarrierisrequiredas specified in the appropriate building code ATTETNION Ce produit est combustible Une barri re de protection ou une barri re t...