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6

Chapter 1

  Introduction

Gathering items for installation

To install the gateway, you will need:

Gateway

Power adapter

DSL cable

Ethernet cable (optional), to connect a computer directly to the gateway using a 

wired connection

Phone cable (optional), for connecting voice telephone service

Gateway stand (optional), for installing the gateway vertically

DSL filter (optional), for each phone on the same line as the gateway

Finding a suitable location

Before you install the gateway, find an appropriate location for it. Set up the gateway 
near the main computer or any other device that will connect to it through the wired 
Ethernet ports.

The gateway also serves as a wireless access point, so you should consider the 
wireless network when choosing the location for the gateway. Consider the following 
when determining the location of the gateway:

Place the gateway at least 5 ft (1.5 m) from cordless phones, microwave ovens, or 

other electronic devices to avoid potential interference, and at least 6 in (15 cm) 

from your television to avoid audio hissing or static.

Place the gateway in an open area to minimize interference from its surroundings. 

Wireless signal strength is much stronger in an open area than an area with 

obstructions. In a single-story building, place the gateway as high and as close to 

each wireless device as possible.

Keep the gateway away from large metal objects. Metal objects can reflect or 

obstruct signals, which can negatively impact wireless signal quality.

Keep the gateway away from water sources like water coolers or aquariums.

Note: 

We recommend that you use the stand provided with the gateway to install the 

gateway in a vertical orientation, so that nothing can be stacked on top of it.

Summary of Contents for 5168N

Page 1: ...INSTALLATION GUIDE HomePortal Intelligent Gateway 5168N 5168NV 5138N 5138NV 5133N 5133NV 5108N 5108NV DRAFT CONTENTS SUBJECT TO CHANGE...

Page 2: ...ontained herein and hereby expressly disclaims any implied warranties of merchantability or fitness for any particular purpose with regard to this manual the software or such other information in no e...

Page 3: ...ng using the DSL port 12 Connecting using the Ethernet port 12 Connecting VoIP telephones 13 Connecting an IPTV set top box 14 Chapter 3 Troubleshooting 15 LAN issues 15 Connection issues 16 VoIP issu...

Page 4: ...capabilities support today s wireline voice needs The gateway also serves as the convergence point for service providers to offer wireline wireless service convergence VoIP capabilities include full...

Page 5: ...on some models 4 3 2 1 POWER SERVICE BROADBAND 2 BROADBAND 1 USB PHONE 2 PHONE 1 HOME PNA ETHERNET WIRELESS LOCAL ETHERNET ETHERNET USB VOICE 1 2 POWER RESET DSL CABLE BROADBAND Status lights WPS butt...

Page 6: ...for the gateway Consider the following when determining the location of the gateway Place the gateway at least 5 ft 1 5 m from cordless phones microwave ovens or other electronic devices to avoid pote...

Page 7: ...ernet ports Wireless VoIP 5168NV uDSL 4 x 10 100 802 11b g n 2x2 2 x FXS 5168N uDSL 4 x 10 100 802 11b g n 2x2 5138NV uDSL 4 x 10 100 802 11b g n 2x2 2 x FXS 5138N uDSL 4 x 10 100 802 11b g n 2x2 5133...

Page 8: ...w Before installing the gateway review the package contents and ensure that you have the required items To install the gateway you will do the following 1 Connecting the power adapter on page 10 2 Con...

Page 9: ...12 DSL Broadband connection Ethernet Broadband connection LOCAL ETHERNET USB VOICE 1 2 POWER RESET CABLE 4 3 2 1 DSL ETHERNET BROADBAND Phone Wireless connection Wired connection Phone outlet DSL or p...

Page 10: ...you connect to the gateway can be used to configure the gateway settings You can connect more computers and other devices to the gateway using wireless or wired Ethernet Connecting devices using wire...

Page 11: ...the appropriate network name and connect 3 At the prompt enter the encryption key After the gateway recognizes the wireless device the WIRELESS light turns steady green and blinks when the wireless d...

Page 12: ...oadband light blinks green for a moment and then turns steady green Connecting using the Ethernet port Connect the gateway to the Internet through the Ethernet port 1 Connect one end of an Ethernet ca...

Page 13: ...of the phone cable to the gray Phone Lines 1 2 port on the gateway 2 Do one of the following For one phone connect the phone cable directly to the telephone For two phones connect the phone cable to...

Page 14: ...the other end of the cable to the Ethernet port on the set top box After the gateway recognizes the set top box the associated Ethernet light turns steady green and blinks when the set top box starts...

Page 15: ...evice cannot get an IP address The device may not be set up with the appropriate security type or security key Ensure that the wireless device is using the appropriate credentials The wireless device...

Page 16: ...oadband light is blinking The Ethernet or DSL cable may be loose or disconnected Check the connections to ensure that the cable is securely connected The DSL connection may not be established Press an...

Page 17: ...s securely connected VoIP issues Use the information in this section to identify and resolve common issues related to VoIP Voice over Internet Protocol The Phone 1 and Phone 2 lights are not on The da...

Page 18: ...t cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Le pr sent appareil est conforme aux normes...

Page 19: ...minaux qui peuvent tre raccord s une interface t l phonique La terminaison d une interface peut consister en une combinaison quelconque de dispositifs la seule condition que la somme d indices d quiva...

Page 20: ...ing changes to the antenna or the device is not permitted Doing so may result in the installed system exceeding RF exposure requirements This device must not be co located or operated in conjunction w...

Page 21: ...use this product near water including a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Also avoid using this product during electrical storms Avoid locations...

Page 22: ...ernet light 10 16 Ethernet ports 10 F finding a suitable location 6 firewall 4 G gaming 4 gateway configuration page 17 GSM UMA 4 I illustrations 5 installation issues 15 installation overview 8 inter...

Page 23: ...ateful packet inspection 4 streaming video 4 T television 6 threats 4 troubleshooting 15 V value type 15 Voice over IP 4 13 Voice over Wi Fi 4 VoIP 4 13 VoIP issues 17 W Wi Fi Protected Setup 11 wired...

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