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TROUbLESHOOTInG
If you are experiencing difficulty with your set-top box, check the troubleshooting table below – this may
provide the answer you are looking for .
Problem
Possible cause
suggested remedy
The standby light on the
front panel of your set-top
box is not lit .
Your set-top box is not
receiving power .
Make sure that the mains lead is properly
plugged into the back of your set-top box
and the mains supply, and that the mains
supply is switched on .
Check that the mains wall socket has power
(try plugging in a lamp) . If it is OK, there may
be a problem with your set-top box .
Your remote control will not
operate your set-top box .
(i) Your set-top box is still in
standby .
(ii) Something is blocking
the path between your
remote control and your
set-top box .
(iii) The batteries in your
remote control need
replacing .
(i) Press the
standby
(
S
) button on your
remote control .
(ii) Check that nothing is blocking the path .
(iii) Replace both batteries in your remote
control . Please remember that used alkaline
batteries must never be thrown into a fire .
We recommend disposing of them in an
environmentally-friendly way .
When your set-top box
first tries to find and store
the digital channels, you
see the message ‘No signal’
(or some of the publicised
channels are missing from
the Channel Lists) .
(i) Your satellite dish is not
properly connected to your
set-top box .
(ii) Your satellite dish is
not pointing in the right
direction .
(i) Make sure that your satellite dish is
properly connected to your set-top box .
(ii) Use the Antenna menu (see page 25)
to make sure that the set-up shown there
correctly reflects your installed satellite dish
system . Change the settings if it does not .
(You may need to consult a competent
satellite installation engineer .)
Finally, try scanning for channels again (see
page 29) .
When you take your set-top
box out of standby, the
digital channels do not
automatically appear on
your TV .
The AV control setting on
the TV Settings screen may
be set to ‘Off’ .
Set the SCART AV control to ‘On’ (see page
26), but note that some TVs do not respond
to this AV control setting, so you may have
to use your TV’s remote control to choose
the appropriate AV input on your TV .
tRouBLesHootInG
