Pacific Floorcare S-20, Manual

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WARRANTY POLICY

S-20 & S-24XM AUTOSCRUBBERS

Pacific Floorcare auto scrubbers have been manufactured, tested, and inspected in accordance with specific engineering requirements. 

These machines are warranted to be free from defects in workmanship and materials for the durations outlined below. This warranty 

extends to the original user/purchaser only when used, operated, and maintained in accordance with Pacific Floorcare operating and 

maintenance instructions. Only a Pacific Floorcare Authorized Service Provider with a written factory service agreement may evaluate 

and/or repair Pacific Floorcare equipment. This warranty does not extend to damage or equipment failure caused by improper use, 

abuse, neglect, modifications to the equipment, or the use of non-authorized replacement parts.

Batteries: 

Only a Pacific Floorcare Authorized Service Provider with a written factory agreement or the battery manufacturer’s 

authorized distributor may evaluate battery serviceability. The battery warranty is rendered null and void if the end-user date of 

purchase is greater than 180 days from the factory ship date and/or if battery maintenance is not performed in accordance with the 

manufacture’s specifications. Battery cost/price will be determined using the agreed-upon price between Pacific Floorcare and the 

battery manufacturer. Standard warranty labor and travel policies apply as outlined below.

Wet Lead Acid Batteries: 

In addition to the terms above, any properly maintained, original-equipment Pacific Floorcare battery 

which has been diagnosed as unserviceable within the specified coverage period (see below) will be repaired or replaced with one 

of equal specification with no charge to the user. Warranty coverage is determined by date of sale to the original user. All battery 

warranty claims must be accompanied by a completed battery test report. This test is to be completed by a Pacific Floorcare Au

-

thorized Service Provider or the battery manufacturer’s authorized distributor.

AGM Maintenance Free Batteries: 

In addition to the terms above, any original equipment Pacific Floorcare Battery which fails 

under normal use will be covered by a full twenty-four (24) month warranty and will be replaced with on of equal specification 

with no charge to the user. Warranty coverage is determined by date of sale to the original user.

Wear Items: 

This warranty does not apply to wear parts and accessories such as carbon motor brushes, floor brushes, pad drivers, 

belts, hoses, and squeegee blades. See the Recommended Service Parts section of this manual for a complete list of wear items. 

Orbital Scrub Head Isolators: 

Isolator replacement parts on the Orbital Scrub Head will be covered for 5 years or 5000 hours 

(whichever comes first) when diagnosed and determined to be faulty by an Authorized Service Provider.

Travel: 

Travel time for warranty repair is authorized for ninety (90) days following the date of sale to the end-user, with a maximum 

of three (3) hours per claim.

Labor: 

Only a Pacific Floorcare Authorized Service Provider with a written factory service agreement may evaluate and/or repair 

Pacific Floorcare equipment. Labor for any warranty repair is authorized for one (1) year following the date of sale to the end-user. 

Once an Authorized Service Provider has been identified, it is the end user’s responsibility to contract repairs. The authorized service 

provider will file any verified warranty claims with Pacific Floorcare in accordance with the written factory agreement.

Parts:

 Parts determined to be defective are covered for three (3) years following the date of sale to the end-user. Pacific Floorcare 

reserves the right to inspect defective parts prior to crediting any warranty claims.

Rotationally Molded Components:

 Rotationally molded components determined to be defective as a result of workmanship or 

material failure are covered for ten (10) years following the date of sale to the end-user.

Return Material Authorization (RMA): 

Warranty credit or replacement of returned parts is subject to an incoming inspection of 

those items.

Disclaimer: 

This warranty limits Pacific Floorcare’s liability to the repair of the equipment and/or replacement of the defective parts 

and does not include incidental or consequential damages arising from the use of a Pacific Floorcare machine whether defective or not. 

This warranty is in lieu of all other expressed or implied warranties and is extended to the original purchaser/user only.

Machines sold before January 2021 equipped with BatteryShield

®

: 

For the first twelve (12) months, any properly 

maintained battery which fails under normal use will be covered by a full warranty. After the expiration of the twelve (12) 

month period, any properly maintained battery which fails under normal use will be adjusted to the original user with a new 

battery of equal specification on a thirty-six (36) month pro-rata basis from the date of purchase. Any modification of the 

BatteryShield® system will void the battery warranty.

Machines sold after December 2020 equipped with BatteryShield

®

: 

For the first thirty-six (36) months, any properly 

maintained battery which fails under normal use will be adjusted to the original user with a new battery of equal specification.  

Any modification of the BatteryShield

®

 system will void the battery warranty.

Machines without BatteryShield

®

: 

Any properly maintained battery which fails under normal use will be covered by a full 

twelve (12) month warranty.