SECTION 6
SERVICE
Pacific Power Source ©2013
6-46
Document # 126050-10 Rev E
6.7
RETURNING ASSEMBLIES FOR REPAIR
Equipment requiring service or repair must be returned to the factory in Irvine,
California or to a Pacific Power Source, Inc. authorized service center. Freight
must be prepaid by the shipper. IMPORTANT instructions are:
1.
Call the factory (in the United States (800)854-2433; internationally
+1-949-251-1800) to obtain an RMA number (Return Material
Authorization). This number will allow you to track your equipment
at the factory.
2.
Attach a tag to the equipment identifying the owner's name and
address, and the name and phone number of an individual that can
be contacted and the RMA number.
3.
Attach the mainframe serial number from which the assembly came
from and a description of the service required.
4.
Pack the equipment in the original carton or crate if available.
PACK CAREFULLY TO AVOID EQUIPMENT DAMAGE IN
TRANSIT. PACIFIC POWER SOURCE CORPORATION SHALL
NOT BE RESPONSIBLE FOR REPAIR OF DAMAGE DUE TO
IMPROPER PACKAGING AND HANDLING.
If the equipment to be serviced is under warranty Pacific Power Source,
Incorporated will repair and return the equipment, freight collect, to the original
purchaser.
If the equipment to be serviced is out of warranty, Pacific Power Source, Inc. will
inspect the equipment and will contact the owner with an estimate of repairs, and
will return the equipment, freight collect, to the owner.