16 - Quick start guide
4. Follow the process until it completes:
• If you are using optical discs, the drive ejects each disc as it
completes burning it. Remove the disc from the drive and mark it with
a permanent marker.
If multiple discs are required, insert a new disc when prompted, then
click
OK
. Continue until the process is complete.
• If you are using a USB drive, unplug the drive and label it clearly.
Important: Write a unique, descriptive label on each backup,
such as 'Drivers and Applications Backup'. Make sure you keep
the backup in a safe place that you will remember.
R
ECOVERING YOUR SYSTEM
To recover your system:
1. Perform minor fixes.
If only one or two items of software or hardware have stopped working
correctly, the problem may be solved by reinstalling the software or the
device drivers.
To reinstall software and drivers that were pre-installed at the factory,
see
"Reinstalling drivers and applications" on page 16
.
For instructions on reinstalling software and drivers that were not pre-
installed, see that product’s documentation or support Web site.
2. Revert to a previous system condition.
If reinstalling software or drivers does not help, then the problem may be
solved by returning your system to a previous state when everything
was working correctly.
For instructions, see
"Returning to an earlier system snapshot" on
page 18
.
3. Reset your operating system.
If nothing else has solved the problem and you want to reset your
system, but keep your user information, see
"Returning your system
to its factory condition" on page 19
.
4. Reset your system to its factory condition.
If nothing else has solved the problem and you want to reset your
system to factory condition, see
"Returning your system to its factory
condition" on page 19
.
Reinstalling drivers and applications
As a troubleshooting step, you may need to reinstall the applications and
device drivers that came pre-installed on your computer from the factory.
You can reinstall using either your hard drive or the backup you have
created.
• Other applications - If you need to reinstall software that did not come
pre-installed on your computer, you need to follow that software’s
installation instructions.
