Recovery -
19
Returning your system to its factory condition
If your computer experiences problems that are not recoverable by other
methods, you may need to reinstall everything to return your system to its
factory condition. You can recover from either your hard drive or the
recovery backup you have created.
• If you can still run Windows and have not deleted the recovery partition,
see
"Recovering from Windows" on page 19
.
• If you cannot run Windows, your original hard drive has been completely
re-formatted or you have installed a replacement hard drive, see
"Recovering from a recovery backup" on page 21
.
Recovering from Windows
Start Packard Bell Recovery Management:
• From
Start
, type 'Recovery' and then click
Packard Bell Recovery
Management
in the list of apps.
Two options are available,
Restore Factory Settings
(Reset my PC) or
Customized Restore
(Refresh my PC).
Restore Factory Settings
deletes everything on your hard drive, then
reinstalls Windows and all software and drivers that were pre-installed on
your system. If you can access important files on your hard drive, back
them up now. See
"Restore Factory Settings with Packard Bell
Recovery Management" on page 20
.
Customized Restore
will attempt to retain your files (user data) but will
reinstall all software and drivers. Software installed since you purchased
your PC will be removed (except software installed from the Windows
Store). See
"Customized Restore with Packard Bell Recovery
Management" on page 21
.