Quick Start & Troubleshooting Guide
2. Your DSL modem is not picking up the line.
a.Check all cable connections (e.g., plugs, sockets, filters).
b.Disconnect your modem and plug in a telephone to check the integrity of your telephone line. If you
can hear a normal dialling tone on the phone, then your modem or cable may be defective.
3. Your modem is defective.
Check the status lights on your modem and refer to manufacturer's documentation. If the problem
persists and the connection has been previously working, then contact your ISP.
When Surfing the Internet, You Get an Error Message
1. You are not connected.
a.Look at the lower right part of the Notification Area.
b.If you cannot see this icon, click on Start > Control Panel > Network
and Internet Connections > Network Connections. Right-click on
the connection icon and select Properties. Select Show icon in notifi-
cation area when connected.
3. A connection to the remote site cannot be established.
Try again later or check with your ISP whether the service is available.
4. A pop up message warns you that the page contains errors (e.g. “the page contains javascript errors”).
Simply click on OK to close the message window.
You Cannot Send or Receive E-mails
1. You are not connected.
To send and receive e-mails, you need to be connected to the Internet. Look for the computer icons at the
lower right part of the Notification Area. Please see "When surfing the Internet, you get an error message"
2. Your ISP or that of your recipient is having technical difficulties.
Try again later or check with your ISP whether the service is available.
3. Using several ISPs or e-mail accounts can cause problems.
Check that you have selected the correct ISP for the account you are attempting to use.
Summary of Contents for EasyNote XS
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