Quick Start & Troubleshooting Guide
7. D
ATA
B
ACKUP
R
EQUIREMENT
Repair of Product may involve the re-formatting of the Hard Disk Drive (“HDD”) and consequently the loss of data
stored on the HDD.
Packard Bell strongly advises the making of regular backup copies on various media (DVDs, CDs, etc.) of any docu-
ments, data, files and/or software stored on their Product. You will be responsible for backing up data stored in the
Product prior to contacting Packard Bell Customer Contact Center and receiving Service & Support from Packard Bell.
Packard Bell and its authorised service providers are not liable for data that is lost or damaged during the Service &
Support process.
8. H
OW
TO
OBTAIN
P
ACKARD
B
ELL
W
ARRANTY
S
ERVICE
& S
UPPORT
In the unlikely event of a Product incident, you may be able to resolve it easily following the steps below:
1 Read your Quick Start & Troubleshooting Guide, that contains step-by-step troubleshooting instructions.
2 You can find much more information about your computer in Packard Bell InfoCentre, the electronic User Guide
that was preinstalled on your computer.
3 Click on the Support tab on the Packard Bell web site: www.packardbell.co.uk. It contains troubleshooting tools
that may help you find a solution to your problem
Should the problem persist, You should contact the relevant CCC in the Country using the contact information as set
out in section 9, or in the Warranty & Service Sheet (if supplied), and have the following information available:
−
The serial number of the Product, which can be found on the back of your computer’s base unit (desktop) and
is preceded by S/N. On notebooks it is printed on the bottom. This serial number is essential for providing the
necessary service and MUST therefore be included in all correspondence with Packard Bell.
−
The original proof of purchase of the Product;
−
The operating system installed on this Product;
−
Details of any software or hardware modifications made to the Product;
−
Assure that the problem is not caused by third party hardware or software;
−
Exact description of all failure messages;
−
If contact is made by phone, You should be in front of Your Product and this is turned on (if possible).
A Customer Contact Center representative will provide Service & Support to diagnose and if possible correct the
defect over the telephone. If the failure cannot be resolved by telephone support, Packard Bell will repair the Product
as per the applicable service level to the Product. A procedure will be agreed upon between You and the CCC repre-
sentative. Before any repair is carried out you have to make sure that:
−
You have made backup copy of the data stored on Your Product;
−
All non-Packard Bell software or hardware components are removed from the Product;
Packard Bell reserves the right to charge parts and labour if Packard Bell discovers no defect or problem in the
Product, if the Customer has not complied with one of the conditions set out in this section or if the defect is a
customer induced defect (for example if the defect is caused by neglect or misuse).
9. C
ONTACT
I
NFORMATION
A Warranty & Service Sheet may be supplied with Your Product. If so, please refer to the Warranty & Service Sheet
information and ignore the information below.
Please note that contact information is subject to change. You may find updated contact information in the Warranty
& Service Sheet (if supplied) or on the Packard Bell web site www.packardbell.com.
United Kingdom
Repair Service line: ....................................................................0844 800 6020 (national call rate)
Software and Out of Warranty service line:........................................0906 752 5600 (£ 0.75/min)
Business hours: 24 hours a day, 7 days a week, 365 days a year.
Ireland
Hardware help line: ........................................................................01878 1470 (national call rate)
Software and Out of Warranty service line:..........................................1570 92 45 55 (
€
1.26/min)
Business hours: 24 hours a day, 7 days a week, 365 days a year.
The Netherlands
Systems covered by Warranty: ...........................................................0900 202 5117 (0.15
€
/min)
Systems out of Warranty: ...................................................................0900 202 0515 (0.45
€
/min)
Business hours: Monday - Friday from 9 am - 9 pm.
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