Packard Bell Limited Warranty -
55
Belgium
In-warranty support (including extended warranty):...................... 022 56 66 05 (national call rate)
Out of warranty support: ....................................................................... 0900 10 273 (0.45
€
/min)
Business hours: Monday - Friday from 9 am - 9 pm.
Luxembourg
Technical Support: ................................................................................... 9007 4007 (0.40
€
/min)
Business hours: Monday - Friday from 9 am - 9 pm.
South Africa
Technical Support: ....................................................................................0861 111 222 (toll free)
Business hours: Monday - Friday from 8 am - 5 pm.
Denmark
Technical Support: ......................................................................... 35 44 86 01 (national call rate)
Business hours: Monday - Friday from 9 am - 6 pm.
Norway
The first 90 days after purchase: ...................................................... 815 32 042 (national call rate)
After 90 days: ...................................................................................820 19 009 (NOK 9,50/min)
Business hours: Monday - Friday from 9 am - 6 pm.
Sweden
The first 90 days after purchase: ................................................. 0771 45 48 98 (national call rate)
After 90 days: .............................................................................. 0900 100 1265 (SEK 9,90/min)
Business hours: Monday - Friday from 9 am - 6 pm.
Finland
Technical Support: ..................................................................... 0922 93 29 03 (national call rate)
Business hours: Monday - Friday from 9 am - 5.30 pm.
All other countries:
Please contact the store where you have purchased the Product for more details about the warranty of Your Product.
10. S
ERVICE
& S
UPPORT
I
NTERVENTION
If, to the sole opinion of the Customer Contact Center representative, intervention is required, Packard Bell will,
according to the CCC representative decision, repair or replace the Product, PROVIDED THAT:
−
You have followed all procedures set out in this Limited Warranty;
−
You have removed all non-Packard Bell software or hardware components;
−
You have removed the BIOS password, if any, before the intervention.
The CCC representative will explain to the Customer what procedure to follow to obtain Service & Support.
If You or an authorised representative are not at the agreed location at the time and date of an appointment that may
have been made between You and the CCC representative, You may be charged for any subsequent visits.
Packard Bell reserves the right to refuse to provide the service to any location at which, to Packard Bell’s sole opinion,
the safety of Packard Bell’s technical representative or the ability to provide the Service & Support described herein
would be jeopardised.
Packard Bell cannot be held responsible for any loss or damage to the Product in total or in part, when it has been
sent to Packard Bell by the Customer without complying with the procedures defined in sections 8 and 10 above.
Repair of the Product may involve the re-formatting of the HDD and consequently the loss of data stored on the HDD.
Therefore You must comply with the terms of section 7 above.
If the agreed Service & Support intervention involves sending the Product, then the Customer must package the
complete Product securely in the factory, or equivalent packaging and enclose a copy of the original proof of purchase
and any other relevant sales documentation as well as a clear description of the problem with the Product.
In order to improve the quality of Service & Support and assess the level of customer satisfaction, Packard Bell reserves
the right to send a satisfaction survey by email to customers who receive Service & Support from Packard Bell, except
if the customer has expressly refused to receive information or data from Packard Bell.
11. T
RANSFER
OF
W
ARRANTY
In case of change of ownership of the Product, this Warranty is transferable with the Product.
Summary of Contents for EasyNote XS
Page 1: ......
