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Packard Bell Limited Warranty
• Defective accessories, consumable items and/or peripherals have
not been delivered in the factory packaging of the Product or have
been purchased separately from the Product;
• Problems are caused by hardware or software which have not been
delivered in the factory packaging of the Product;
• The original identification marks have been altered or removed
from the Product;
• Defects or failures are due to accident, neglect or misuse, failure of
or defect in electrical power, external electrical circuitry, unusual
physical or electrical stress, air conditioning or environmental con-
trols, the effects of weather influences; the use of items not pro-
vided by Packard Bell;
• Defects are caused by a virus or another pre-programmed device
with similar effect;
• The Customer has forgotten, lost or removed any password
(including BIOS password) which provides him from having access
to the Product;
• The Customer, any third party to Packard Bell or any third party to
its authorised service provider has modified, adjusted, repaired,
serviced or installed the Product;
• The use or installation of the Product is not in compliance with
Packard Bell’s documentation;
• The Product defect is due to any reason which in Packard Bell’s
sole discretion is not a result of a defect in material or workman-
ship;
• The Customer has not followed all procedures set out in this Lim-
ited Warranty.
5. L
IMITATION
OF
L
IABILITY
This Warranty replaces all other warranties, whether express or
implied, including but not limited to implied warranty of merchanta-
bility and fitness for a particular purpose with respect to the Product and
its documentation.
Packard Bell’s liability hereunder is limited to the repair of the Product
or the replacement thereof. In particular, Packard Bell shall not be liable
to replace or repair the Product if the Warranty is not applicable due to
the reasons set out in section 4.
In any event, Packard Bell shall in no circumstances be liable for any
other costs, charges, expenses, loss or damage of any nature whatso-
ever: direct or indirect, consequential or incidental, including but not
limited to loss of business profits or any other commercial damages, loss
of data, arising out of the use of the Product or of the presence of a virus
(or pre-programmed device with a similar effect) on the Product or of
the Service & Support intervention.
Save with regard to death or personal injury caused by the negligence
of Packard Bell, its employees or service provider, and strict product
liability, this limited liability represents Packard Bell's entire liability
with respect to the Product and with respect to goods or services
supplied herein and Packard Bell shall have no other obligation, duty,
or liability whatsoever in contract, tort (including liability for negli-
gence) or otherwise to the Customer.
However, this limitation of liability does not in any way affect or limit
the Customer's statutory rights under the national legislation governing
the sale of consumer goods in the Country.
Packard Bell shall not be liable for any failure or delay in performance
due to any cause beyond its control. Such circumstances include, but
are not limited to, interrupted telephone service, airport closures that
interrupt parts delivery, acts of god, weather conditions, labour strikes,
and the inability to contact You to confirm scheduling.
If, during a “Carry-in”, “Drop-in” or “PURR” Intervention, the CCC
representative establishes that the repair is not covered by the
Warranty, the repair will not be completed until it has been completely
paid for. Should such circumstances arise, Packard Bell will contact the
Customer with a repair quote. If the Customer would like to have the
unit returned unrepaired, then this can be arranged after Customer
payment has been received for the incurred transport and diagnostic
costs.
6. W
ARRANTY
UPGRADES
Depending on the Country of purchase of the Product, it may be
possible to purchase Extended Warranty. Please contact your Customer
Contact Center or the store where You purchased Your Product for
more details. If You have purchased such an Extended Warranty, the
general conditions applicable to this Extended Warranty will prevail
over this Warranty.
7. D
ATA
B
ACKUP
R
EQUIREMENT
Repair of Product may involve the re-formatting of the Hard Disk Drive
(“HDD”) and consequently the loss of data stored on the HDD.
Packard Bell strongly advises the making of regular backup copies on
various media (floppy disk, CDs, etc.) of any documents, data, files and/
or software stored on their Product. You will be responsible for backing
up data stored in the Product prior to contacting Packard Bell Customer
Contact Center and receiving Service & Support from Packard Bell.
Packard Bell and its authorised service providers are not liable for data
that is lost or damaged during the Service & Support process.
8. H
OW
TO
OBTAIN
P
ACKARD
B
ELL
W
ARRANTY
S
ERVICE
&
S
UPPORT
In the unlikely event of a Product incident, Packard Bell recommends
that You perform a rapid technical investigation to find the problem
with the user documentation supplied to You with the Product on paper
and in electronic format, and the recovery tools that are pre-installed on
the Product’s HDD.
Would the problem persist, You should contact the relevant Packard
Bell Customer Contact Center in the Country using the “Contact Infor-
mation” as set out in the Warranty & Service Sheet, and have the
following information available:
• The serial number of the Product, which can be found on the back
of your computer’s base unit (desktop) and is preceded by S/N. On
notebooks it is printed on the bottom. This serial number is essen-
tial for providing the necessary service and MUST therefore be
included in all correspondence with Packard Bell.
• The original proof of purchase of the Product;
• The operating system installed on this Product;
• Details of any software or hardware modifications made to the
Product;
• Assure that the problem is not caused by third party hardware or
software;
• Exact description of all failure messages;
• If contact is made by phone, You should be in front of Your Product
and this is turned on (if possible).
A Customer Contact Center representative will provide Service &
Support to diagnose and if possible correct the defect over the tele-
phone. If the failure cannot be resolved by telephone support, Packard
Bell will repair the Product as per the applicable service level to the
Product. A procedure will be agreed upon between You and the CCC
representative. Before any repair is carried out you have to make sure
that:
• You have made backup copy of the data stored on Your Product;
• All non-Packard Bell software or hardware components are
removed from the Product;
Packard Bell reserves the right to charge parts and labour if Packard Bell
discovers no defect or problem in the Product, if the Customer has not
complied with one of the conditions set out in this section or if the
defect is a customer induced defect (for example if the defect is caused
by neglect or misuse).
9. S
ERVICE
& S
UPPORT
I
NTERVENTION
If, to the sole opinion of the Customer Contact Center representative,
intervention is required, Packard Bell will, according to the CCC repre-
sentative decision, repair or replace the Product, PROVIDED THAT:
• You have followed all procedures set out in this Limited Warranty;
• You have removed all non-Packard Bell software or hardware com-
ponents;
• You have removed the BIOS password, if any, before the interven-
tion.
Each service type is limited to the Country of purchase of the Product.
If You or an authorised representative are not at the agreed location at
the time and date of the appointment, You may be charged for any
subsequent visits.
