Packet8 ST2118 User Manual Download

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Virtual Office Features

•

Direct Inward Dial (DID) numbers with any
desired area code for each extension

•

Unlimited extension to extension dialing
anywhere in the world (regardless of the
users’ geographic location)

•

Unlimited calling to and from any tele-
phone number in the United States, Can-
ada, or any other Packet

subscriber

anywhere in the world

•

Business class voicemail

•

Auto-attendant (access by extension,
name, or company directory)

•

Conference bridge

•

On hold music or messaging

•

Call park/call pick-up

•

Do not disturb (DND)

•

Multiple call appearances on one physical
phone/call alternate

•

Local time zone management (phone dis-
plays the local time zone of the physical
location, local time zone of message
received)

•

Call transfer: extension to extension (free)
or extension to PSTN (regular Packet

bill-

ing rate)

1-step transfer (blind transfer) or 2 -

step transfer (transfer with announce-
ment)

•

Automatic call forwarding with selective
rules per extension

on busy

on no answer

always

Internet outage

•

Automatic call forwarding from:

extension to extension

extension to PSTN

PSTN to PSTN

•

Three-way conferencing

Drop last conference party

Add party from extension or PSTN

phone

•

Caller-ID and call waiting caller-ID

•

Stutter tone notifications (on call forward,
DND, or new voicemail)

•

Distinctive ringing (extension call vs.
PSTN call)

•

Ring groups

•

New voicemail notification via email (alert
notification, or with voicemail, audio file
attachment)

•

Voicemail forward to another extension

•

Online monthly billing statement (with
call logs of all extensions)

•

Optional receptionist console software
application

Allows multiple call viewing and han-

dling

Direct transfer to extension’s voice-

mail

Supervised transfers

Direct status view of extensions sta-

tus: DND, in-use, idle, out of service

•

Each Virtual Office extension includes a
Business ST211

screen telephone and a

Broadband Phone Adapter: BPA 410

quality business phone with ergo-

nomic design

Integrated speakerphone with on-

hook dialing and mute

headsetports (RJ11 & 2.5 mm)

Date and time display

Ringer and receiver volume controls

Pre-programmed “Soft keys” to drive

features including:

voicemail

DND

DND off

Call forward pick up system or exten-

sion ringing call

phone in-use controls: transfer, hold,

conference

large 9-line back lit 20 character dis-

play

ringer and receiver volume controls

multi-functional FSK indicator light

(for incoming calls, extension in-use,
message waiting, and hold)

caller ID display (100-name and num-

ber memory)

200-name and -number directory

10-number redial

hearing aid compatible

(ADA compliant)

Summary of Contents for ST2118

Page 1: ...Internet Phone Service for Business www Packet8 net 1 866 TRY VOIP Sound Big At Any Size User Manual Version 2 3 Virtual Office ...

Page 2: ...uction 2 Phone Parts Checklist 2 Installation 4 Setting Up the Telephone 5 Voicemail System 10 Calling Features 13 Extension Manager 17 Using the Telephone 17 System Services 24 System Numbers to Access Phone Features 26 Limited Warranty 27 Support 27 ...

Page 3: ...ID and call waiting caller ID Stutter tone notifications on call forward DND or new voicemail Distinctive ringing extension call vs PSTN call Ring groups New voicemail notification via email alert notification or with voicemail audio file attachment Voicemail forward to another extension Online monthly billing statement with call logs of all extensions Optional receptionist console software applic...

Page 4: ...operate according to the preloaded scripts Please use the interac tive menu and soft buttons to access features provided by your Packet8 Virtual Office Service Phone Parts Checklist Remember to save your sales receipt in case you ever need warranty service Check to make sure your package includes the items described below Telephone base AC DC adapter Telephone handset Wall mount bracket Phone line...

Page 5: ...Directory button to begin using directory features 17 Button to connect or to disconnect voice path to headset 18 Redial button to redial last called number 19 Mute with indicator to mute transmitter LED is on when active 20 Pause button use only in programming 21 Goodbye to hang up a call at any time 22 Speaker button to activate or to deactivate speakerphone 23 Menu button to set telephone opera...

Page 6: ... manually Network settings for static fixed IP address including DNS can be set by holding the Reset button on the adapter while plugging in the power and typing them in via the handset 1 Hold the Reset button while you power on the adapter 2 Release the button within a few seconds of powering on 3 You will hear a repeating high pitched beep sound 4 Type in static fixed IP address net mask gateway...

Page 7: ...n end of the wall mount bracket into the holes at the rear of the phone bottom Press and latch the tabs at the thicker end of the wall bracket into holes at the front end of phone The back of the phone should then have two round plastic holes that can be used to hang your phone on the wall 2 Use the two round holes to hang the phone on the wall plate on your wall If you do not wish to mount your p...

Page 8: ...2 seconds 3 Press the Save button to select the Ring Tone 1 or 4 Press the button or the button to select another ringing tone 5 After the end of the desired ringing tone press the Save button to select the ringing tone Clearing Message Waiting Indicator To Clear Message Waiting indicator Note Only used in the event the Message Warning Indica tor does not go away after checking voicemail Adjusting...

Page 9: ...ton to decrease the receiver volume 4 Press the Headset button or the Goodbye button when the desired receiver volume is reached Adjusting Speakerphone Receiver Volume The normal setting for speakerphone receiver volume is 6 ranges from 1 8 if you need to adjust the speakerphone receiver volume 1 Press the Speaker button and listen to the dial tone 2 Press the right side of the Volume button to in...

Page 10: ...ition and enter the next character 8 If you will use a different button to enter the next character simply press that button The cursor will move to the next position automatically 9 To insert a space press the button to move the cursor to the right 10 To re enter a character press the button or the button to move the cur sor to the character you wish to modify 11 After entering all characters pre...

Page 11: ...splayed 3 You can also press the appropriate keypad but ton one or more times to reach the first charac ter of the name for which you are searching For example by pressing two times the first record with a name start ing with K is displayed Press the button and the next K listing is displayed 4 To dial the number displayed press the Dial Enter button The speakerphone is activated automatically bef...

Page 12: ... in the dial by name and company directory from the auto attendant and one number access greeting To Log into Voicemail From your extension 1 Dial the access number 555 or press the Voicemail soft key on the Virtual Office phone 2 Enter user password and press From another Virtual Office extension 1 Dial 500 2 Enter your extension number press 3 Enter voicemail Password From an outside phone 1 Dia...

Page 13: ...d Virtual Office will call the person back To return to voicemail while still on the call press and you will be returned to that voicemail To return to the main menu press To enable voicemail internationally contact Tech Support at 1 888 898 8733 Press 3 for group messages this prompt is only played if you belong to a group extension For the main menu press To establish or change a greeting press ...

Page 14: ...hen press You will hear dial tone Press 9 and dial the number to initiate your call If on a cellular or mobile phone you can access our low international calling rates by dialing into your voicemail to originate call Note Contact Packet8 Tech Support to enable this feature Message Playback Control When listening to messages the system gives the user several options To hear more options press 0 Pre...

Page 15: ...To record your weekend greeting press 7 To record your vacation greeting press 8 Selecting the Voicemail Greeting to Play From voicemail s main menu select 5 and then follow the prompts to select which greeting callers will hear Business hours greeting press 1 After business hours greeting press 2 Lunch time greeting press 3 Meeting greeting press 4 Weekend greeting press 5 Vacation greeting press...

Page 16: ...placing another one on hold Multiple call handling also allows users to call out while already on a phone call Lastly multiple call handling gives telephone users the ability to toggle between calls Multiple call waiting is configured at sign up of the service and changes to enable or disable multiple call handling can be made on a per call basis or setup online Taking Multiple Calls While talking...

Page 17: ...ps avoid missing important calls In some cases all calls for a particular extension may be forwarded to a cell phone to give the impression a mobile person on a mobile phone is located in the office For warding can also be used outside the office when an important caller is expected All forwarding rules and routing can be managed from a remote location through an individual s voicemail or from the...

Page 18: ... up your extension handset or press speaker and press 032 and your phone will simply ring until answered or caller hangs up Internet Outage Handling In addition to busy ring no answer and forward all calls users can set a unique number on an extension basis to have calls forwarded in the event of an Internet outage at the extension s physical location This number can be a land line cell phone one ...

Page 19: ...tion and forwarding destinations Other settings in Extension Manager including forwarding rules one number access caller ID blocking call waiting disable and other unique settings Using the Telephone To Call an Outside Number Pick up the phone or press Speaker Dial 9 and then the number 7 digit if in same area code or 9 1 area code number To Call Another Extension Pick up the phone or press Speake...

Page 20: ...default to voicemail To Make a Call while On The Phone 1 Press Hold New Call and dial the number Editing a Telephone Number before Dialing You can enter the telephone number you wish to dial before lifting handset or pressing the Speaker button 1 Use the keypad to enter the telephone number The number is displayed on the screen 2 If you enter one or more wrong digits press the button one or more t...

Page 21: ...handset Hanging up the handset will not disconnect the call when the Speakerphone is activated You have to press the Speaker or the Goodbye button to disconnect the call 4 If the speakerphone is not activated simply hang up the handset and the call will be disconnected Switching Between the Headset and the Speakerphone To switch between a call from the headset to the speakerphone during a conversa...

Page 22: ...with the ability to pass a caller to another person either inside the company or outside to an external phone Transferring a call can be done without notifying the recipient unsupervised or can be announced supervised by you to the recipient before being passed on Unsupervised Transfer From the Virtual Office phone while on a call 1 Press the Transfer button 2 Dial the extension or phone number of...

Page 23: ...initiated by calling out of a call and conferencing in but also by adding a call waiting to an existing call To Call Out and Conference In Someone using the Virtual Office Phone While on a call 1 Press the Conf In button 2 Call the desired third party s number 3 When the third party answers the conference will be in session From an Analog Phone While on a call 1 Press Flash 7 2 Call the desired th...

Page 24: ...More screen use the Join Parties to connect the two callers and drop yourself from the call From an analog Phone To Join Parties and Drop yourself Press Flash 4 Conf All 3 Connecting Three Parties Together When a call is placed using Hold NewCall or answered using Retrieve Alternate press More and press Conf All 3 to connect the callers up to three people or lines From an analog Phone Connecting T...

Page 25: ...elephone in a state that will not ring and calls will be automatically for warded to voicemail Do Not Disturb DND ON On From the Virtual Office phone in the idle state 1 Press the DND On button a stuttered dial tone will indicate activation of DND On From any analog phone 1 Pick up the phone 2 Press 8 to turn on DND a stuttered dial tone will indicate activation of DND Do Not Disturb DND OFF Off F...

Page 26: ...ber of conference bridges can be in session at the same time To Set up a Conference 1 Call into the bridge 556 or from outside the Virtual Office 2 Select 2 to create a conference bridge Extension and password rights are needed to initiate a conference bridge 3 From outside or from another extension enter extension and then press 4 From outside or from another extension enter password and then pre...

Page 27: ...he participants will mute the participant from the confer ence Then he or she will hear the following prompts for action To list the participants in the conference press 1 To return to the conference press To leave the conference press 9 To enter administrator mode press 5 To list all participants in the conference press 1 To add a participant to the conference press 2 To drop a participant from t...

Page 28: ... is 388045 We recommend that you change it 500 Access Voicemail This number can be reached from the outside through the attendant to access your voicemail 555 Voicemail This is the internal number you call from your extension to access voicemail 556 Conference Bridge This is a reservation bridge that users of the syste can employ to schedule confer ence calls for internal and or external use 588 O...

Page 29: ...at Is Covered Any defect in materials or workmanship for one year See Packet8 Virtual Office terms and conditions Support Web FAQs www packet8 net support faqs Email virtualoffice packet8 net Phone 888 898 8733 and press option 1 for Virtual Office then option 2 for support Outside the U S 408 687 4120 ...

Page 30: ...ensure accuracy 8x8 Inc will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the 8x8 Inc License Agreement Packet8 the Packet8 logo and the 8x8 Inc logo are registered trademarks of 8x8 Inc 8x8 Inc i...

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