Packet8 Virtual Office 6757i CT, User Manual

Page 1: ...www Packet8 net 1 866 TRY VOIP User Guide Release 2 2 Rev 01 6757i CT IP Phone ...

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Page 3: ...hone 17 Phone Options via the IP Phone UI 17 Phone Options via the Packet8 Web Phone UI 19 Phone Status 22 Phone Status via IP Phone UI 22 Phone Status via the Packet8 Web Phone UI 24 Customizing Your Phone 25 Ring Tones and Tone Sets 25 Contrast Level 28 Backlight 29 Live Dialpad 31 Set Audio 32 Time and Date 34 User Password 40 Resetting a User Password 42 Restarting your phone 43 Phone Lock 44 ...

Page 4: ...phone 76 Using a Headset 77 Using Intercom 78 Redial 79 Mute 80 Receiving Calls 81 Answering an Incoming Call 81 Handling Calls 82 Placing a Call on Hold 82 Transferring Calls 83 Conferencing Calls 85 Ending Calls 88 Managing Calls 89 Phonebook 89 Callers List 98 Call Forwarding 104 Missed Calls Indicator 107 Voicemail System 108 Cordless Handset 113 Handset Keys 113 Handset Key Descriptions 114 A...

Page 5: ...Headset 131 Receiving Calls 131 Call Privacy 131 Ending Calls 133 Pairing and Unpairing Cordless Handset to Base 133 Pairing Handset 133 Unpairing Handset 136 Additional Features 138 Suppressing DTMF Playback 138 Display DTMF Digits 140 Enable Disable Call Waiting 141 Play Call Waiting Tone 143 Stuttered Dial Tone 144 Status Scroll Delay 145 Incoming Call Interrupts Dialing 146 Goodbye Key Cancels...

Page 6: ...etwork using the SIP IP telephony protocol Phone Parts Checklist Remember to save your sales receipt in case you ever need warranty service Check to make sure your package includes the items described below 6757i CT IP Phone Handset Telephone Base Desk Legs Power Adapter Handset Cord Wall Mount Drilling Template Programmable Key Card Ethernet Cable CD Reference Screws and Anchors for Wall Mount Ha...

Page 7: ...r need warranty service 6757i CT IP Phone Parts Wall Mount Drilling Template asdassa asdadsda Ethernet Cable Power Adapter for 6757i CT Base Power Adapter for charging cradle Telephone Base Handset Handset Cord Belt Clip Battery Telephone Base 6757i CT Cordless Charging Cradle Wall Mount Screws and 6757i CT Desk Legs Handset for Handset Wall Mounting Anchors for Drilling Template Reference CD ...

Page 8: ...ttach to the right side of the 6757i CT phone Model 536EM provides 36 additional softkeys for the phone Model 560EM provides 60 additional softkeys For more information about the expansion modules see the section Model 536EM and 560EM Expansion Modules on page page 153 Important Do not use this PoE inline power injector to power other devices Additional Ethernet Cable PoE Power over Ethernet Inlin...

Page 9: ...oodbye Options Hold Redial Line 4 Line 2 Line 1 Speaker Heading Mute Line 3 Goodbye key Options key Hold key Redial Key Volume control High quality speakphone HAC handset Navigational keys 11 line LCD screen Keypad Speakerphone headset toggle key Mute key 4 call appearance lines Message waiting lamp 12 softkeys 6 static 6 dynamic ...

Page 10: ...Full duplex speakerphone for handsfree calls Headset support modular connector Built in two port 10 100 Ethernet switch lets you share a connection with your computer Inline power support based on 802 3af standard which eliminates power adapters AC power adapter included Enhanced busy lamp fields Set paging Cordless Handset Features 5 line backlit display screen 2 multi functional softkeys Program...

Page 11: ...phone is first plugged in or when it is restarted Plugging in and Starting the Phone The 6757i CT automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens Goodbye Options Hold Redial Line 4 Line 2 Line 1 Speaker Heading Mute L...

Page 12: ...moments while the phone downloads the latest updates Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Adminis trator and should be scheduled during non business hours or slow call periods Important Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information DHCP w...

Page 13: ... your System Administrator the following screen displays during startup When the configuration update is complete the phone displays the following screens and then displays the Idle screen Idle Screen Downloading Language Packs Network DSP SIP Done Services Phonebook Callers L1 John Smith Sat Jan 1 12 18am ...

Page 14: ...tightly connected to the phone and to the wall jack The phone should automatically detect when it is reconnected and displays the Network Connected prompt for a few seconds However if changes have been made to your phone s network settings you may need to restart your phone For more information about connecting your phone see the Packet8 6757i CT IP Phone User Reference Manual Check with your syst...

Page 15: ...ault the top softkeys 1 through 4 are configured for Services Directory Callers List and Intercom respectively You can configure the 6 top keys with up to 10 functions and the 6 bottom softkeys with up to 20 functions as required Note Your System Administrator sets up your SIP screen name line num ber and any other administrative features required If your name does not display on the screen contac...

Page 16: ...s for those functions display on the screen For example in the following illustration Home was configured as a speeddial key on the bottom set of softkeys and Do Not Disturb DND was configured on the top set of softkeys You can configure up to 10 functions on the top set of softkeys If you have additional functions configured on the top softkeys that do not display on the main idle screen a More d...

Page 17: ...e To access your voicemail messages use the softkey that has been configured on your phone Screen Display After Picking Up the Handset When you pick up the handset the screen displays as follows This screen displays the following keys located on the bottom left of the screen Dial Conf Conference Xfer Transfer Voicemail Icon Idle Screen Services Phonebook Callers L1 John Smith Sat Jan 1 12 18am 1 S...

Page 18: ...to display all configured softkeys See illustrations below IP Phone Keys and Key Descriptions The following section describes the Base Phone keys and key descriptions For information about the Handset Keys and Handset Key Descriptions see Handset Keys on page 113 Note The bottom set of 6 softkeys map to the current state based config urable softkeys The top set of 6 softkeys allow you to configure...

Page 19: ... Options List without saving changes Options key Accesses options to customize your phone Your System Administrator may have already customized some of your settings Check with your System Administrator the administrator only options Hold key Places an active call on hold To retrieve a held call press the call appearance button beside the light that is flashing Redial key Redials up to 100 previou...

Page 20: ...tor flashes when the microphone is on mute Navigation keys Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display if there are multiple status text messages These buttons also let you scroll through menu selections such as the Options List Pressing the LEFT and RIGHT arrow keys lets you view the different line call appearances While in the Options L...

Page 21: ...ch as XML applications and voicemail provided by third parties 2 Phonebook Accesses the Phonebook which displays up to 200 names and phone numbers stored in alphabetical order 3 Callers Accesses the Callers List which lists the last 200 calls received 4 Line 1 The following softkeys display when you pick up the handset Dial After entering a phone number from the keypad you can press the Dial softk...

Page 22: ...Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings 2 Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Live Dialpad 4 Set Audio Audio Mode Headset Mic Vol 5 Time and Date Time Zone Daylight Saving Time Format Date Format Time Server Time Server 1 Time Server 2 Time Server 3 Set Time Set Date 6 Language 3 Phone Status 1 IP MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 4 ...

Page 23: ...mber corresponding to the Option 3 Press the Show softkey the button or press the digit number for the cor responding option to select the option 4 Use the softkeys that display for each option to change a selected option 5 Press the Done button to save the change 6 Press the button the button or the button at any time to exit without saving changes Option Number Option 1 Call Forward 1 Cfwd Numbe...

Page 24: ...ons via the Packet8 Web Phone UI In addition to the IP Phone UI options you can also customize additional options on the IP Phone using the Packet8 Web Phone UI In order to access your phone using the Packet8 Web Phone UI you need to know your phone s IP address To find your phone s IP address see Finding Your Phone s IP Address on page 23 Using the Packet8 Web Phone UI 1 Open your web browser ent...

Page 25: ...t the prompt enter your username and password and click The Network Status window displays for the IP phone you are accessing 3 You can logout of the Packet8 Web Phone UI at any time by clicking Log Off Note For a user the default user name is user and the password field is left blank ...

Page 26: ...ttom softkeys with functions identified in the list below You can configure up to 10 functions on the top softkeys and up to 20 functions on the bottom softkeys Available Functions for Softkeys Not all functions in the following table supported by Packet8 Expansion Modules Allows you to configure an additional 36 softkeys with a 536EM Expansion Module or an additional 60 softkeys with a 560EM Expa...

Page 27: ...s Preferences Allows you to enable disable the following Static Pickup call Suppress DTMF Playback Display DTMF Digits Call Waiting Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay Incoming Call Interrupts Dialing Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line This category also allows you to configure Incoming Intercom Call Setti...

Page 28: ...dress of the phone in the browser to open the Packet8 Web Phone UI Use the following procedure to find your phone s IP address 1 Press to enter the Options List 2 Use to scroll down the list of options to Phone Status and press Select 3 Use to scroll to IP MAC Addresses and press Select The following screen displays that specifies the IP Address and MAC Address of your phone Use the IP Address to ...

Page 29: ...ne Status via the Packet8 Web Phone UI After accessing your phone via the Packet8 Web Phone UI the first screen to display is the phone s Status Screen This screen is view only It displays the Network Status of your phone which includes the following LAN Port PC Port MAC Address Hardware Information Firmware Information IP Addr Done Attr LinkStat Negotiat Speed Duplex MAC Addr Port0 Link Auto 100M...

Page 30: ...es There are several distinct ring tones a user can select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Ring Tones Table Configuration Method Valid Values Default Value IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Global Tone 1 Pa...

Page 31: ...ne set the country specific tone is heard on the phone for the following dial tone secondary dial tone ring tone busy tone congestion tones call waiting tone ring cadence pattern You configure global ring tones and tone sets using the Packet8 Web Phone UI and the IP Phone UI Configuring Ring Tones and Tone Sets Use the following procedures to configure ring tones and tone sets on the IP phone glob...

Page 32: ...s For global configuration 2 In the Ring Tones section select a country from the Tone Set field Valid values are Australia Europe France Germany Italy UK Mexico and US Default is US 3 Select a value from the Global Ring Tone field For per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone 5 Select a value from the LineN field 6 Click to save your settin...

Page 33: ... level You can set the contrast level using the IP Phone UI only Setting Contrast Level 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Display 4 Select Contrast Level 5 Use the and navigation buttons to increase or decrease the intensity of contrast lighting on the LCD 6 Press Done to save your selection IP Phone UI Options Display Select Done 1 Contrast Level 2 Backl...

Page 34: ... backlighting sets the phone to turn off the backlighting after a period of inactivity the idle period is user definable under the Advanced softkey when you select the Auto mode In Auto mode the backlight turns on with a key press or state change on the phone Setting the Backlight 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Display 4 Select Backlight 5 Use the and ...

Page 35: ...e amount of seconds you want the phone to stay backlit when the phone is idle Default is 10 seconds When this period of time is reached the phone turns OFF the backlight Use the Backspace and or Clear softkeys to delete entries if required 9 Press Done to save your setting Backlight Off On Auto Done Cancel Backlight Off On Auto Done Cancel Advanced Backlight On Time Done Cancel Backspace Clear 10 ...

Page 36: ...ial a number while the phone is on hook lifting the receiver or pressing the initiates a call to that number Availability of feature dependent on your phone system You can enable disable the live dialpad using the IP Phone UI only Enabling Disabling Live Dialpad 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Live Dialpad 4 Use the Change softkey to turn the live dialp...

Page 37: ...phone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerphone first when the butt...

Page 38: ...ss on the phone to enter the Options List 2 Select Preferences 3 Select Set Audio 4 Select Audio Mode 5 Select the audio mode you want to use on your phone Default is Speaker Valid values are Speaker Default Headset Speaker Headset Headset Speaker 6 Press Done to save your setting IP Phone UI Options Set Audio Done Select 1 Audio Mode 2 Headset Mic Volume Audio Mode Done Cancel Speaker Headset Spe...

Page 39: ... Date Format Time Zone Daylight Saving Time Time Servers Administrator use only pass word protected Note You can set the above features using the IP Phone UI However only the Time and Date Formats can be set using the Packet8 Web Phone UI The Time Server configuration is for Administrator use only and is password protected Contact your System Administrator for more information Set Audio Done Selec...

Page 40: ... on the IP phone Use the Backspace sofkey to move back a space and delete a character Use the AM PM softkey to specify either AM or PM for the time setting 6 Press Done to save the setting 7 Select Time Format 8 Using the Change softkey set the Time Format to either a 12 hour format or a IP Phone UI Note The time and time format you configure display on the phone s idle screen Options Time and Dat...

Page 41: ... 4 Select Set Date 5 Using the keys on the keypad enter a date on the IP phone Use the Backspace sofkey to move back a space and delete a character 6 Press Done to save the setting Note The date and date format you configure display on the phone s idle screen Time Format Done Change Time Format 12h Cancel Options Time and Date Done Select 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format ...

Page 42: ...ons Default is Sun Jan 2 Valid values are Sun Jan 2 Default 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 9 Press Done to save the Date Format Date Format Done Sun Jan 2 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 Cancel ...

Page 43: ... area The default Time Zone is US Eastern 5 Press Done to save the Time Zone setting Daylight Savings Time 1 Select Preferences 2 Select Time and Date Note For a list of the Time Zones values available on the IP Phone see Appendix A Time Zone Codes Done Cancel Time Zone US Aleutain US Central US Eastern US Hawaii United States Time and Date Done Select 1 Time Zone 2 Daylight Savings 3 Time Format ...

Page 44: ...FF 30 min summertime 1h summertime Automatic Default 5 Press Done to save the Daylight Savings value you selected 1 Click on Basic Settings Preferences Time and Date Setting Packet8 Web Phone UI Time and Date Done Select 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Done Cancel Off 30 min summertime 1h summertime Automatic Daylight Savings ...

Page 45: ...e Changing your password ensures that only you can alter your phone settings and helps keep your system secure You can change your user password using the IP Phone UI or the Packet8 Web Phone UI Note The time and time format you configure display on the phone s idle screen Note The date and date format you configure display on the phone s idle screen If you change the password then you need to Usi...

Page 46: ...displays on the screen 1 Click on Operation User Password 2 In the Current Password field enter the current user password 3 In the New Password field enter the new user password 4 In the Password Confirm field enter the new user password again 5 Click to save your changes Note If required use the following keys while entering a password Backspace softkey moves cursor back a space and deletes char ...

Page 47: ...Password Use the following procedure to reset a user password 1 Click on Operation Phone Lock 2 In the Reset User Password field click The following screen displays 3 Leave the Current Password field blank 4 Enter new password in the New Password field 5 Re enter your new password in the Password Confirm field 6 Click to save your settings Note Valid values when creating or changing a password are...

Page 48: ...asked to do so by your System Administrator or should you experience any unexpected behavior 1 Press the button on the phone to enter the Options List 2 Select Restart Phone 3 When the prompt Are you sure you wish to restart the phone appears press the Restart softkey If you do not wish to restart your phone press Cancel 1 Click on Operation Reset 2 Click 3 Click OK at the confirmation prompt IP P...

Page 49: ...on the Reset button in the Reset User Password field displays a screen that allows you to enter and save a new user password Set an emergency dial plan The emergency dial plan is 911 The following procedures describe locking the phone setting an emergency dial plan and resetting the user password Locking Unlocking a Phone Use the following procedures to lock an IP phone and prevent it from being u...

Page 50: ...The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify the digits to dial on the IP phone for contacting emergency services Once you specify the emergency number s on the phone you can di...

Page 51: ... Click on Operation Phone Lock 2 In the Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services For multiple numbers enter a between each emergency number For example 9911 91 Area Code Digit Default for this field is 911 3 Click to save the emergency dial plan to your phone Reference For more advanced options see Additional Features on page 138 Pack...

Page 52: ...he status of that line or call When the phone is taken off hook the phone automatically selects a line for you When you have more than one call you can use the left and right navigation buttons and to scroll left and right to the different call information status Icons and appear if there is call information either left right or both sides of the current information status you are viewing The disp...

Page 53: ... up to an additional 36 softkeys on each 536EM Expansion Module and up to 60 softkeys on each 560EM Expansion Module The 6757i CT IP Phone allows up to 3 expansion modules on each phone For more information about expansion modules see Model 536EM and 560EM Expansion Modules on page 153 Key Function Description None Indicates no setting for the key Line Indicates key is configured for line use Spee...

Page 54: ...Key 1 by Default Indicates the key is configured to access the Services Menu Be default the Services Menu displays the following options on the phone Directory Callers List Voicemail Your Administrator can configure XML Services to add to this Services Menu Contact your System Administrator for more information Directory Top Key 2 by Default Indicates the key is configured to access the Phonebook ...

Page 55: ...hone is not being used Connected The current line is in an active call or the call is on hold Incoming The phone is ringing Outgoing The user is dialing a number or the far end is ringing Busy The current line is busy because the line is in use or the line is set as Do Not Disturb Softkey Type Default States None All states disabled Line Idle Connected Incoming Outgoing Busy Speeddial Idle Connect...

Page 56: ...ickup GCP Idle Connected Incoming Outgoing Busy XML Idle Connected Incoming Outgoing Busy Flash All States Disabled Sprecode Connected Park Connected Pickup Idle Outgoing Last Call Return Idle Connected Incoming Outgoing Busy Services Idle Connected Incoming Outgoing Busy Directory Idle Connected Incoming Outgoing Busy Callers List Idle Connected Incoming Outgoing Busy Intercom Idle Connected Inco...

Page 57: ...UI the key functions automatically appear in the first available position on the LCD display For example if softkeys 1 through 20 are set to None and you set softkey 12 as the following Type speeddial Label LAB Value 3456 after saving the settings the LAB label actually appears in position 1 of the LCD A softkey function of none does not display on the idle screen at all The following illustration...

Page 58: ... L3 and L4 For more information about the behavior of line keys see Multiple Line and Call Appearances on page 47 If you configure line keys for the softkeys the status of the lines call appearance keys appear on the phone s display as shown in the following image Key 12 displays in softkey position 1 on the phone L1 John Smith Sat Jan 1 12 18am LAB Services Dir Callers Icom John Smith Sat Jan 1 1...

Page 59: ...Typically context dependent softkeys appear in the top left position and all line call appearance softkeys appear in the remaining positions You use the Packet8 Web Phone UI to set a softkey as a line Note In some situations such as during a conference call the line call appearance softkeys may overwrite some of the context dependent softkeys In this case instead of the Previous and Next softkeys ...

Page 60: ...1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N 2 Click on the Bottom Keys tab or the Top Keys tab 3 Select from Key 1 through Key 20 on the bottom tab or select from Key 1 through Key 10 on the top tab 4 In the Type field select Line to apply to the softkey 5 In the Label field enter a label to apply to this softkey 6 In the Line field select a line to apply to this...

Page 61: ...lowed by a that the phone dials automatically after pressing the speeddial key You can use this feature for numbers that contain long prefixes For example if you had the following speeddial configuration in the Packet8 Web Phone UI Key 1 Type speeddial Label Europe Office Value 1234567 Line 2 then after you press key 1 on the phone the prefix number displays on the phone screen The phone proceeds ...

Page 62: ...pace between letters press To back space and erase a mistake press the Backspace softkey You can enter up to 16 letters in the Enter Name field Press the key to move to the next field IP Phone UI Note When creating a speeddial key from the IP Phone UI you must select a softkey that has no preassigned function key must be set to None or Empty Note You can press the Cancel softkey at anytime during ...

Page 63: ...uses Line 1 for the speeddial key If you want to use a different line press the Change sofkey or press the key to select another line 5 Press the Save softkey to save the speeddial information to the speeddial key you selected Note When in the Enter Number field the phone automatically switches to the numbers softkey Note To delete or remove a softkey from the phone you must access the phone s con...

Page 64: ... top tab 4 In the Type field select Speeddial to apply to the softkey 5 In the Label field enter a label to apply to this softkey 6 In the Value field enter the phone number extension or speeddial prefix to apply to this key If you enter a speeddial prefix you must enter the char acter at the end of the prefix number for example 123456 7 In the Line field select a line to apply to this softkey Val...

Page 65: ...phones only the phone that has DND configured is affected You can set DND on the softkeys using the Packet8 Web Phone UI only DND is not configurable from the IP phone UI Setting a Do Not Disturb DND Key Use the following procedure to set a key to function as Do Not Disturb 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N 2 Click on the Bottom Keys tab or the Top Keys...

Page 66: ...ab 3 Select from Key 1 through Key 20 on the bottom tab or select from Key 1 through Key 10 on the top tab 4 In the Type field select BLF to apply to the softkey 5 In the Label field enter a label to apply to this softkey 6 In the Value field enter the phone number or extension you want to monitor 7 In the Line field select a line for which to apply this softkey Valid values are 1 through 9 8 If c...

Page 67: ...en a call is connected and there is an active RTP stream for example when the call is not on hold Setting a Flash Key 1 Click on Operation Softkeys and XML 2 Click on the Bottom tab or the Top tab 3 Select from Key 1 through Key 20 on the bottom tab or select from Key 1 through Key 10 on the top tab 4 In the Type field select Flash 5 In the Label field enter a label to display on the phone for the...

Page 68: ...ures and services Using the Services key you can Utilize a Caller List Utilize a Directory Utilize Voicemail Reference For more information about Caller List Directory and Voicemail see the following Callers List on page 98 Phonebook on page 67 Voicemail System on page 108 Note Other than the Services Menu you can also configure the Caller List and Phonebook on separate keys Services Key Goodbye O...

Page 69: ...lect from Key 1 through Key 20 on the bottom tab or select from Key 1 through Key 10 on the top tab 4 In the Type field select Services 5 In the Label field enter a label to apply to this softkey 6 In the Line field select the line you want to apply to this softkey Valid values are 1 through 9 7 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the sta...

Page 70: ... to store frequently used names and numbers on the phone You can also dial directly from a directory entry You can use the Directory key to access a Phonebook which contains a customized list of names with phone numbers and labels In addition to creating a Directory softkey you can also download a Phonebook to your PC if required using the Packet8 Web Phone UI Reference For more information about ...

Page 71: ...e N 2 Click on the Bottom tab or the Top tab 3 Select from Key 1 through Key 20 on the bottom tab or select from Key 1 through Key 10 on the top tab 4 In the Type field select Directory 5 In the Label field enter a label to apply to this softkey 6 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 7 Click to ...

Page 72: ...the Packet8 Web Phone UI you can assign the Corporate Directory key to any softkey on the top or bottom keys on the phone Show diagram The Corporate Directory feature allows you to quickly access the list of names with extension number of everyone in the company Corporate Directory Search By default the 6757i CT has a Corporate Directory Search key on 16 of the bottom set of keys However using the...

Page 73: ...e N 2 Click on the Bottom tab or the Top tab 3 Select from Key 1 through Key 20 on the bottom tab or select from Key 1 through Key 10 on the top tab 4 In the Type field select Callers List 5 In the Label field enter a label to apply to this softkey 6 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 7 Click ...

Page 74: ...one UI you can assign the Intercom key to any softkey on the top or bottom keys on the phone You can use the Intercom key to automatically connect with a remote extension for outgoing calls and to answer an incoming Intercom call Reference For more information about the Intercom key see Intercom Key on page 69 Intercom Key Goodbye Options Hold Redial Line 4 Line 2 Line 1 Speaker Heading Mute Line ...

Page 75: ...ule N 2 Click on the Bottom tab or the Top tab 3 Select from Key 1 through Key 20 on the bottom tab or select from Key 1 through Key 10 on the top tab 4 In the Type field select Intercom 5 In the Label field enter a label to apply to this softkey 6 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 7 Click to...

Page 76: ... see Key Display Behavior on page 52 Setting a None Key Use the following procedure to configure a None key on the 6757i CT IP Phone 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N 2 Click on the Bottom tab or the Top tab 3 Select from Key 1 through Key 20 on the bottom tab or select from Key 1 through Key 10 on the top tab 4 In the Type field select None 5 If config...

Page 77: ...s ignored Setting an Empty Key Use the following procedure to configure an Empty softkey on the 6757i CT phone 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N 2 Click on the Bottom tab or the Top tab 3 Select from Key 1 through Key 20 on the bottom tab or select from Key 1 through Key 10 on the top tab 4 In the Type field select Empty 5 If configuring a softkey on th...

Page 78: ...odule N 2 Click on the Bottom tab or the Top tab 3 Select from Key 1 through Key 20 on the bottom tab or select from Key 1 through Key 10 on the top tab 4 In the Type field select Phone Lock from the list of options 5 Click to save your changes Packet8 Web Phone UI Note You can lock unlock the phone using the new key you just config ured using the Packet8 Web Phone UI at the path Operation PhoneLo...

Page 79: ...rd prompt displays 2 Enter your user password and press ENTER The phone unlocks The LED for the key AND the Message Waiting Lamp go OFF The Lock label appears next to the key you just pressed Deleting a Key Use the following procedure to delete a key function on the 6757i CT IP Phone 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N 2 Click on the Bottom tab or the Top...

Page 80: ... up a timer appears on your display that records the length of your call If the Live DialPad option is on as soon as you press the first digit on the dial pad the phone automatically selects the next available line go off hook and dial as digits are pressed Pre dialing a Number You can also make a call by pre dialling a number Pre dialling lets you view a number before you dial Use the Backspace s...

Page 81: ...so press the Speaker button to answer the call to enable the speakerphone Press the button to answer using headset or Answer softkey When you are finished talking replace the handset in the handset cradle to end the call If you have been talking using the speakerphone press the button to hang up You may press the button to hang up at any time Using Handsfree Speakerphone The handsfree feature allo...

Page 82: ...he headset microphone volume For more information about the headset microphone see Headset Mic Volume on page 33 To change this volume 1 Press to enter the Options list 2 Select Preferences and press Select 3 Use to scroll down to Set Audio and press Select 4 Press to scroll down to Headset Mic Volume and press Select 5 Press to scroll down to Headset Mic Volume and press Select 6 Use to scroll do...

Page 83: ... handsfree speaker phone 4 Press the key to end the call Using Intercom On the 6757i CT you can use the Intercom key to automatically connect with a remote extension By default the Intercom key is configured as Key 4 on the bottom set of softkeys Using the Icom Key 1 Press the Icom key 2 Enter the intercom number of the person you wish to Intercom for that extension 3 After a beep tone your phone ...

Page 84: ...allowing you to scroll through and select the number you wish to redial Incoming Intercom Features in Packet8 Web Phone UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP ph...

Page 85: ...el Deleting from the Redial List Delete All Items 1 Press 2 Press the Delete Key then press the Delete Key again at the prompt to erase all items Mute You can use the Mute key to mute the handset headset or speakerphone When you use the mute key on your phone you cannot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the Mute key LED is ON IP Phone UI No...

Page 86: ...ing an Incoming Call To answer the call For handsfree operation press or the line call appearance button for the incoming call Press for handsfree or headset operation Lift the handset for handset operation Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the call IP Phone UI Note The audio mode setting you have selected in the options li...

Page 87: ...ransfer a call or conference Placing a Call on Hold You can place an active call on hold by pressing the Hold key When you place a call on hold only your phone can retrieve the call To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold key The line call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you sti...

Page 88: ...gation keys To reconnect to a call press the line call appearance button where that call is being held If you press the call line appearance button again you disconnect from the call Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call To do this simply complete the transfer immediately af...

Page 89: ...ou should hear a dial tone as a second line opens up 3 Press a line call appearance button followed by the extension number or the outside number to Party 2 This is the Party for which you want to transfer Party 1 4 To complete a blind transfer press the Transfer Key again before the receiv ing end answers To complete a consultative transfer remain on the line to speak with Party 2 before pressing...

Page 90: ...Use this key to create conference calls Screen that displays when handset is lifted Local Conferencing The 6757i CT phone supports up to 3 parties including yourself in a conference call This is called Local Conferencing and is the default method of conferencing on the 6757i CT Note Your System Administrator can set your Conference key to speed dial a specific number Contact your System Administra...

Page 91: ...or press the speakerphone key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference 4 Press the Conf Key A new line opens 5 Enter the phone number of Party 3 IP Phone UI Goodbye Options Hold Redial Line 4 Line 2 Line 1 Speaker Heading Mute Line 3 C...

Page 92: ...erence Bridge A key business tool the conference bridge allows users with an extension and voicemail passwords to schedule and manage conference calls Basic functionality includes the ability to create and log into conference bridges There are also administrator modes that allow calling out and dropping parties from the bridge Conference bridge supports up to 20 connected callers An unlimited numb...

Page 93: ...nce that expires in 2 weeks press 1 Create a non expiring conference press 2 Create a conference with a custom expiration date press 3 Delete Existing Conference Option 3 1 Enter your extension then press 2 Enter your password then press Voicemail Password 3 Enter the conference ID you want to delete then press Ending Calls To end a call you first need to connect or reconnect to the call if not al...

Page 94: ...phone book conveniently stored within your phone You can enter up to 200 entries into the 6757i CT Directory by adding them manually or by saving the number and name from other lists stored on your phone You can also dial directly from a directory entry On the 6757i CT you access the Directory by pressing Key 2 which is the Directory key Accessing Your Directory Use the following procedure to acce...

Page 95: ...list or continue to press the next letters of the name to find a better match 4 To dial the displayed number press or just lift the handset or press any line keys 5 Press the Directory Key to cancel Sorting Entries and Quick Search Feature You can sort multiple numbers according to preference and perform a quick search feature that allows you to enter the first letter that corresponds to a name in...

Page 96: ...mum characters for each line and field in the Phonebook The following examples illustrate the IP Phone UI screens you can use to add edit entries in the Phonebook Screen 1 Screen 2 Phonebook Limitations Maximum length of a line 255 characters Maximum length of a name 16 characters Maximum length of a label 14 characters Maximum length of a URI 45 characters Maximum number of directory entries in t...

Page 97: ...oftkey when you are finished adding the Label You can exit from Screen 2 at any time without saving by pressing the Can cel softkey Editing Names Numbers and Labels On Screen 1 when the cursor is in the Line field softkey 5 displays a Change softkey The following example illustrates a Directory entry for Steve Smith with a phone number and an Office label Since the cursor is in the Line field the ...

Page 98: ...try the and keys display for you to scroll multiple screens The following examples show Screen 1 as Steve Smith s Office number Screen 2 as Steve Smith s Home number and Screen 3 as Steve Smith s Cell number The first scroll indicates there are multiple number entries for the name The and indicates you can scroll forward or backward between screens The indicates this is the last number entry for t...

Page 99: ...l number into the first position So the first screen to display for the entry would be the Cell number screen If no label is assigned to the entry the numbers would be arranged in the order you specify The following example illustrates the new arrangement of Steve Smith s number Note The Office label moves to the second position and the Home label moves to the last position Save Cancel Label Cell ...

Page 100: ...book using the following procedure Use the following illustration as a reference Deleting Single and Multiple Numbers in an Entry You use the Delete softkey to delete a single number or multiple numbers for an entry For a single number assigned to a name pressing the Delete softkey displays the following screen You can press Yes to delete the directory entry name number label and line from the Pho...

Page 101: ...s the Phonebook From the Phonebook in the IP Phone UI you can add delete change or move entries as required The following is an example of the Phonebook header screen with 97 entries in the List Sorting Entries and Quick Search Feature You can also sort multiple numbers according to preference and perform a quick search feature that allows you to enter the first letter that corresponds to a name i...

Page 102: ...wing is an example of a Phonebook in a spreadsheet application The file displays the name phone number and line number for each Directory entry Download the Phonebook Use the following procedure to download the Phonebook to your PC using the Packet8 Web Phone UI 1 Click on Operation Directory 2 In the Phonebook field click on A File Download message displays 3 Click OK Note Your System Administrat...

Page 103: ...p the handset press the handsfree key or press the Dial softkey 4 To exit the Phonebook press the Quit softkey Callers List The Callers List is a stored log of your incoming calls The 6757i CT telephone stores information up to 200 incoming calls in the Callers List Your telephone logs the number and name if available of the caller when they last called and the number of times they tried to reach ...

Page 104: ...te the call 5 To cancel press Exit at any time during the process Caller s List Screen Display You can view scroll and delete line items in the Callers List from the IP phone UI You can also directly dial from a displayed line item in the Callers List Display Item Description 450 349 0438 Indicates you have returned the call from the Callers List N MAR 04 3 30pm 2x N indicates a new call XX New Ca...

Page 105: ...a line item to a softkey for speeddialing press the Save softkey and enter the line number at the Save to prompt that is already configured for speeddialing at a softkey 6 To dial a displayed entry from the Callers List pick up the handset press the handsfree button or press a line key 7 To exit the Callers List press the Callers List key Editing Entries in the Callers List Important The Caller Li...

Page 106: ...the Callers List Key 2 Press and to find the entry you want to edit Press to view the most recent call or to see the oldest call on your list 3 Press any key on the dialpad to begin editing 4 To move the cursor one digit to the right press To erase one digit to the left of the cursor press 5 To dial the displayed number press or just lift the handset or press any line key IP Phone UI rns John Burn...

Page 107: ...a reference 1 Press the Callers List Key 2 Use and keys to find the item you want to delete 3 Press the Delete softkey 4 Press the Delete softkey again at the prompt to erase the item Use the following procedure to delete all items from the Callers List 1 Press the Callers List Key 2 Press the Delete softkey 3 Press the Delete softkey again at the prompt to erase all items IP Phone UI IP Phone UI ...

Page 108: ... example of a Callers List in a spreadsheet application This file displays the name phone number and the line that the call came in on Download the Callers List Use the following procedure to download the Callers List to your PC using the Packet8 Web Phone UI 1 Click on Operation Directory 2 In the Callers List field click on A File Download message displays 3 Click OK 4 Enter the location on your...

Page 109: ...Call forward mode Destination number Number of rings before forwarding the call from 1 to 9 rings The following are the call forward modes you can set Call Forward Mode Description Off Packet8 Web Phone UI only Disables call forward All Phone forwards all incoming calls immediately to the specified destination Busy Phone forwards incoming calls if the line is already in use No Answer Phone forward...

Page 110: ...ls to be forwarded 4 Select a Call Mode that you want to set on your phone using the Change softkey 5 Enter the Number of Rings you want to set before the call is forwarded Valid values are 1 to 9 6 Press Done to save the settings The following example shows the idle screen on the IP Phone with Call Forwarding set to No Answer mode IP Phone UI Note If you leave the Number field blank call forwardi...

Page 111: ...ard number for which you want your calls to be call forwarded 4 In the Number of Rings field enter the number of rings you want to set before the call is forwarded Valid values are 1 to 9 5 Click to save the Call Forward settings The changes are global and are immediately applied to the phone Packet8 Web Phone UI Note To disable call forwarding in the Packet8 Web Phone UI set the mode to OFF and r...

Page 112: ... set to No Answer mode Missed Calls Indicator The IP phone has a missed calls indicator that increments the number of missed calls to the phone This feature is accessible from the IP phone UI only The number of calls that have not been answered increment on the phone s idle screen as number New Calls As the number of unanswered calls increment the phone numbers associated with the calls are stored...

Page 113: ...ou want to delete and press the Clear softkey The line item is deleted from the Callers List Voicemail System Virtual Office has a feature rich business class voicemail solution that gives users the ability to manage their calls when not available to answer the phone by providing callers messaging options In the voicemail system users can also route their calls to an alternate number To get starte...

Page 114: ...ch support with your phone number email address on file and problem Managing Voicemail Voicemail can be a powerful tool when you are not available to answer the phone Different greetings and routing can be accomplished with voicemail The following section includes listening saving deleting and forwarding message controls and also includes creating changing and setting personal name and greeting op...

Page 115: ...y Directory from the Auto Atten dant If no name is recorded your name will not be heard on the company auto attendant directory To record your internal greeting press 2 played only to internal callers To record your external greeting press 3 played only to external callers To record your after business hours greeting press 4 To record your lunch time greeting press 5 To record your meeting greetin...

Page 116: ... accessing your voicemail press then press You will hear dial tone Press 9 and dial the number to initiate your call If on a cellular or mobile phone you can access our low international calling rates by dialing into your voicemail to originate call Message Playback Control When listening to messages the system gives the user several options To hear more options press 0 Press 1 to obtain more info...

Page 117: ...record each greeting personally To record your first and last name press 1 To record your internal greeting press 2 To record your external greeting press 3 To record your after business hours press 4 To record your lunchtime greeting press 5 To record your meeting greeting press 6 To record your weekend greeting press 7 To record your vacation greeting press 8 Selecting the Voicemail Greeting to ...

Page 118: ...the 6757i CT cordless handset keys and key functions and how they help you make and manage your calls and caller information Handset Keys The following illustration and table identify the keys on the key panel of your 6757i CT handset that you can use for handling calls 1 2 3 4 5 6 7 8 15 9 10 5 11 12 13 15 14 16 ...

Page 119: ... various lists Adds a space during editing 5 Softkeys Activates feature or option shown on the display above the keys 6 Call key Used to obtain dial tone Also used as a Hold key 7 Dialpad 8 Mute Key When used prevents the caller from hearing you 9 Headset Jack 10 Status Light 11 Release key To end calls and go on hook Exits Menu and the various lists 12 Menu Key Access key to the different Options...

Page 120: ...vigation instructions Navigation of the menu is performed using the down arrow  key or the up arrow Ï key Shortcut to the menu item can also be performed by pressing the corresponding menu item number You can press a two digit numbered item within a one second time span as a short cut to select the item Pressing the y key quits the Menu and return to the idle mode or call mode Item Menu list 1 In...

Page 121: ...itted by pressing the corresponding numeric key digit the order of the list is numbered from zero 0 for the base and four 4 for the 4th handset in the list Reference For more information about using the Intercom feature see Using Intercom on page 78 Ring Tone There are several selectable Ring tones available on the 6757i CT handset A check mark beside the ring tone number indicates the currently s...

Page 122: ...the main idle screen Call timer When the call timer is enabled the timer starts from the first call and continues until all calls have been released Vibrate The Vibrate option allows the handset to signal an incoming call by vibrating as well as ringing By default this option is always Off To enable this feature press the Change softkey The display indicates Vibrate On and confirmed and quickly re...

Page 123: ...phone To lock the keys from the key lock option page Press Change softkey to turn Key lock ON or OFF The screen displays Key lock On or Key lock Off confirmed Pressing the y key returns you to the main idle display screen Backlight The Backlight option allows the user to turn on or off the backlit light on the LCD display Press Change softkey to turn Backlight ON or OFF Once the Backlight option i...

Page 124: ...s IP Address using the Handset You can find the IP address of the IP phone s Base Unit using the handset Use the following procedure to find the IP address 1 Press the  key to enter the Options List when the phone is not in use 2 Use the scroll keys  and Ï to scroll to the Network option 3 Press r to select the Network option 4 Use the scroll keys  and Ï to scroll through the network status unt...

Page 125: ...o back on hook Duplicate functions can exist in the feature key as there is no filtering or duplicate checking done on the handset or the base Key Function Description Default for Line 1 Line 1 key Selects line one Handset Key 1 Line 2 Line 2 key Selects line two Handset Key 2 Line 3 Line 3 key Selects line three Handset Key 3 Line 4 Line 4 key Selects line four Handset Key 4 Icom Intercom key Ent...

Page 126: ...e browser that was used to load the page If the user tries to submit the page from any other IP address the following error displays Error Session invalid Different Client IP Addresses Please reload page Programming Feature Keys You can program up to 15 feature keys on the 6757i CT IP phone using the Packet8 Web Phone UI Use the following procedure to program the feature keys on your 6757i CT Base...

Page 127: ...s Screen Icons Note The phone name label Angela in the diagram above can be edited in the Options list Icon Description b Battery Charge State 4 bars for battery full and the battery icon flashes when charging m Reception Radio Link On Within Range Ready for use OFF Out of range no radio link h Feature Key Activation Indicates the phone is off hook or a call is in progress p Silent Alerter Silent ...

Page 128: ...t softkeys only These softkeys are pre programmed for the call handling and extension management features Talk Hold v Key The Talk Hold key v is a multi purpose key with the following uses To initiate a call by seizing the line or through pre dial To answer a call during ringing To place a call on hold during an active call Phonebook This icon located just above the softkey allows access to the Ph...

Page 129: ...is activated Redial Key ß The Redial key displays a list of the last 10 calls made from the handset Use the Ï and  to scroll through the list Feature Key List Ï The 6757i CT cordless handset supports a programmable feature key list for easy access to common features The available features include line keys Intercom directory callers log transfer conference and public private call mode For more in...

Page 130: ...sition To confirm that the battery is charging check the battery icon symbol on the handset display to see if the lines inside the icon are flashing left to right Handset Battery Indicator Status The display provides at a glance information on the handset battery Note The battery must be charged for a minimum of six hours prior to initial usage of the phone Icon Description dcba The bars indicate ...

Page 131: ... volume icon shows the current level chosen Directory Cordless Handset Entering Characters and Numbers in the Directory Editing keys During alphanumeric entry the volume control keys become edit keys They provide backspace and forward space capability to the unit For Backspace Erase press the Lower end of the volume bar To add a space or to erase from left to right press the Higher end of the volu...

Page 132: ...editing mode to upper case text ABC editing mode Switch from Numeric to Lower Case Alphanumeric Mode Continued Editing in Lower Case Text mode Then Switch to Upper Case Text Mode Cycle Edit Mode Back to Lower Case and Finish Address Entry 1 _ Note To enter the dot period in the IP address format the star key is used when in numeric 123 editing mode Alternatively in text abc or ABC editing mode use...

Page 133: ...n entering char acters numbers in the Directory see Entering Characters and Numbers in the Directory on page 126 4 Press Save to advance to the name entry screen 5 Enter a name for the Number Address information The name can have up to 15 characters including spaces For more information on entering characters numbers in the Directory see Entering Characters and Numbers in the Direc tory on page 12...

Page 134: ...Delete key deletes the entire Callers list If there are no new items then the x New line is not displayed Once items are viewed they are marked as old and do not show up in the new item count or in the new item scroll List Once in the list items are displayed as shown in the next figure The above screen shows the item number the name and number of the caller and the time the call was received Also...

Page 135: ...screen displays upon successful saving to the directory Deleting Item from Callers List 1 From the Options softkey of the Callers List scroll to the Delete Item 2 Press the Select softkey You are prompted to confirm the delete action by pressing the Delete softkey 3 Press Delete to remove the item Handset UI Handset UI Save Directory Scroll Cancel Select Delete Scroll Cancel Select Delete again to...

Page 136: ...read and observe all safety recommendations contained in headset operating guides when using any headset Receiving Calls When a call is ringing at your extension the handset displays the Inbound Call screen Press the v key to answer an incoming call or lift the handset out of the charging cradle Call Privacy In the 6757i CT multi handset system it is possible to connect several cordless handsets t...

Page 137: ...ivate calling In the figure above the left screen depicts a call that is public The user can press the Private softkey at any time to make the call private i e no extensions are allowed to join In the right screen the right pointing triangle indicates the current call is in public mode The user could also select this feature key to return the call to private Note Any local caller on the call can c...

Page 138: ... This is performed from both the base and the cordless handset Successful pairing adds the handset name to the handset list on the base and synchronize the handset list from the base to the newly paired handset A total of 4 handsets can be paired to a single 6757i CT base 1 On the 6757i CT base unit press 2 Select Preferences 3 Select Handset Pairing Handset UI Note When performing the handset pai...

Page 139: ...e handset be within 3 feet from the 6757i CT base 7 On the 6757i CT base select Done Note If there are already 4 handsets paired to the base you cannot select the Pair option Note If the handset has already been paired the softkey is labelled as Remove instead of Pair Note It is recommended that both steps 6 and 7 be executed at the same time Handset Pairing Change Select Done Pair Remove Cancel 7...

Page 140: ...n the 6757i CT cordless handset press the softkey for Pair Upon success or failure of pairing one of the following displays on the handset and base respectively Successful Pairing of Handset Failed Pairing of Handset Attempting to pair Cancel Pairing successful Pairing failed Try again Cancel Pair ...

Page 141: ... initiated If the unpairing is only successful from the local device the unpairing procedure needs to be completed from the other device 1 On the 6757i CT base press 2 Select Handset Pairing 3 Select Remove 4 Select Done The following screen displays on the base phone Upon success or failure of unpairing one of the following screens displays on Handset UI Options Options List Show Done 9 SIP Setti...

Page 142: ...rdless handset press  6 Select Hset pairing 7 Press the Remove softkey Upon success or failure of unpairing one of the following screens displays on Note If the handset is not paired the softkey is labeled as Pair instead of Remove Options List Done Cancel Removal failed Try again Options List Done Removal successful 7 Hset pairing Scroll Remove Attempting to remove Cancel ...

Page 143: ... is disabled and you press a softkey the IP phone dials the stored number and displays each digit as dialed in the LCD window When the suppression of DTMF playback is enabled the IP phone dials the stored number and displays the entire number immediately in the LCD window allowing the call to be dialed faster DTMF playback suppression is disabled by default Suppressing DTMF playback can be configu...

Page 144: ...o configure suppression of DTMF playback 1 Click on Basic Settings Preferences 2 Go to the General section 3 Enable the Suppress DTMF Playback field by checking the check box Disable this field by unchecking the box Default is disabled 4 Click to save your settings Packet8 Web Phone UI Note Suppress DTMF Playback is disabled by default ...

Page 145: ...ency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad or from a softkey display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can enable the Display DTMF Digits parameter using the Packet8 Web Phone UI Configuring Display of DTMF Digits Use the ...

Page 146: ...en forwards the call according to the rule configured The phone can only transfer the currently active call or accept transferred calls if there are no active calls If call waiting is disabled Intercom calls are treated as regular incoming calls and are rejected pre dialing with live dialpad disabled still accepts incoming calls the Incoming Call Interrupts Dialing parameter is ignored because the...

Page 147: ...lowing procedure to enable or disable Call Waiting on the IP phone 1 Click on Basic Settings Preferences General 2 Call Waiting is enabled by default If required disable the Call Waiting field by unchecking the check box 3 Click to save your settings Packet8 Web Phone UI Note Call Waiting is enabled by default ...

Page 148: ...onfigure this feature using the Packet8 Web Phone UI Configuring Call Waiting Tone Use the following procedures to configure a call waiting tone on the IP phone 1 Click on Basic Settings Preferences General 2 A call waiting tone is enabled by default If required disable the Play Call Waiting Tone field by unchecking the check box 3 Click to save your settings Packet8 Web Phone UI Note Play Call Wa...

Page 149: ...his feature using the Packet8 Web Phone UI Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phone 1 Click on Basic Settings Preferences General 2 Stuttered dial tone is enabled by default If required disable the Stuttered Dial Tone field by unchecking the check box 3 Click to save your settings Packet8 Web Phone UI Note Stuttered Dial Tone is ...

Page 150: ...ences General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Packet8 Web Phone UI applies to the phone immediately Configuring Status Scroll Delay Use the following procedures to specify a status scroll delay on the IP phone 1 Click on Basic Settings Preferences Ge...

Page 151: ...ne does not interrupt the outgoing call during dialing and instead rings the incoming call on another free line or sends busy signal if all remaining lines are busy You have a choice to ignore the incoming call or answer the incoming call on another line via the Ignore and Answer softkeys that display If you choose to answer the incoming call you can answer the call finish the call and then hang u...

Page 152: ...second incoming call or ignore incoming calls presented to the phone when you are on an active call The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Packet8 Web Phone UI If you enable this parameter which is the default pressing the Goodbye key rejects calls coming into the phone while you are on an active call When you disable this parameter pressing the Goodb...

Page 153: ...nfigure the Goodbye key to cancel incoming calls on the IP phone 1 Click on Basic Settings Preferences General 2 The Goodbye Key Cancels Incoming Call field is enabled by default If required disable this field by unchecking the check box 3 Click to save your settings Packet8 Web Phone UI Note Goodbye Key Cancels Incoming Call is enabled by default ...

Page 154: ... configure the MWI indicator using the Packet8 Web Phone UI IP Phone UI IF THEN Goodbye Key Cancels Incoming Call is enabled AND a second call comes in while you are on an active call press the Goodbye key to reject the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Goodbye key to hang up on the active call so...

Page 155: ... all lines on the IP phone 1 Click on Basic Settings Preferences General 2 The Message Waiting Indicator Line field is set to ALL lines by default If required change the setting to a specific line by selecting a line from the list Valid values are All and lines 1 through 9 3 Click to save your settings Packet8 Web Phone UI Note Message Waiting Indicator Line parameter is set to ALL lines by defaul...

Page 156: ...his feature If you want to unmute or hear the Intercom call you disable this feature Microphone Mute is enabled by default Incoming Intercom Features in Packet8 Web Phone UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an I...

Page 157: ... Intercom call to interrupt an active call The Allow Barge In parameter controls this feature When you enable this parameter which is the default value an incoming Intercom call takes precedence over any active call by placing the active call on hold and automatically answering the Intercom call When you disable this parameter and there is an active call the phone treats an incoming Intercom call ...

Page 158: ... box 5 The Allow Barge In field is disabled by default If Allow Barge In is enabled the phone puts an active call on hold and answers the incoming Intercom call To enable the field check the box 6 Click to save your settings Model 536EM and 560EM Expansion Modules The 6757i CT IP Phone offers optional 536EM and 560EM Expansion Modules that attach to the right side of the phone to provide additiona...

Page 159: ...le on each page totaling 60 softkeys Each key provides an LED for indicating call status The 560EM provides an LCD for displaying key labels The softkeys support the following features Busy Lamp Fields BLFs maximum of 50 Speeddial Shared Call Appearance Phone Lock You can configure the softkeys using the Packet8 Web Phone UI Reference For more information about configuring the expansion module sof...

Page 160: ...the Expansion Modules 536EM Expansion Module After configuring the softkeys on the 536EM Expansion Module you can record the name of the softkey on the paper labels provided with the Expansion Module Press the softkey you want to use when applicable Lock Phone BLF Key Office speeddial Softkeys ...

Page 161: ...ction keys on the bottom left of the Module allow you to display 3 full screens of softkeys Each screen consists of 2 columns with the following default headings on each page Page 1 List 1 and List 2 Page 2 List 3 and List 4 Page 3 List 5 and List 6 List 1 List 2 BLF 200 Home speeddial Lock Unlock Softkeys Function Keys Press for page 1 Press for page 2 Press for page 3 Page 1 Screen ...

Page 162: ... to Power in the Packet8 6755i User Reference Manual for details Why is my speakerphone not working If you press the button and the speaker light flashes and you do not hear dial tone through the speaker phone the Set Audio option in the phone s Options list has been set up for headset use Press a second time and if the light goes out the phone has been set up to be used only with a headset or han...

Page 163: ...your phone Why is my handset not working Check to ensure that the handset cord is fully connected to both the phone and handset See the section Connecting a Handset or Headset in the Packet8 Packet8 6755i User Reference Manual for information What are services and how do I use them Services on the IP phone include Callers List Phonebook Voicemail See the section Setting Services Key on page 64 mor...

Page 164: ...ess A message Password Changed displays on the screen 1 Click on Operation User Password 2 In the Current Password field enter the current user password 3 In the New Password field enter the new user password 4 In the Password Confirm field enter the new user password again 5 Click to save your changes For information about changing your password see User Password on page 40 IP Phone UI Packet8 We...

Page 165: ...one 1 Press the button on the phone to enter the Option List 2 Use the key to scroll down the list of options to Phone Status and press the key to select 3 Press the key to scroll to the Restart Phone option 4 Press the key to confirm and restart the phone If you do not wish to restart your phone press the key to cancel 1 Click on Operation Reset 2 Click 3 Click OK at the confirmation prompt IP Ph...

Page 166: ... configuring a Lock Unlock key on your phone see Phone Lock Key on page 73 Use the following procedures to lock an IP phone and prevent it from being used or configured Lock the Phone 1 Press on the phone to enter the Options List 2 Select Phone Lock and press 3 Press to set the phone to lock 4 Press on the phone The following message displays Phone is locked Unlock the Phone 1 Press on the phone ...

Page 167: ...e 2 In the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click The phone unlocks dynam ically and displays the following message Phone is unlocked ...

Page 168: ...a AU Lord Howe AU Tasmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba CET AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST BA Sarajevo BB Barbados BE Brussels BG Sofia BM Bermuda BO La Paz BR Noronha BR Belem BR Fortaleza BR Recife BR Araguaina BR Maceio BR Sao Paulo BR Cuiaba BR Porto Velho BR Boa Vista BR Manaus BR...

Page 169: ...T CST EES CET DE Berlin DK Copenhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsinki FJ Fiji FK Stanley FO Faeroe FR Paris EET NZT FKS WET CET GB London GB Belfast GD Grenada GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Z...

Page 170: ...MS Montserrat MT Malta MX Mexico City MX Cancun MX Merida MX Monterrey MX Mazatlan MX Chihuahua MX Hermosillo MX Tijuana CET EET CET AST AST CET CST CST CST CST MST MST MST PST NI Managua NL Amsterdam NO Oslo NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS Time ...

Page 171: ...U Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE Stockholm SG Singapore SI Ljubljana SK Bratislava SM San Marino SR Paramaribo SV El Salvador CET SGT CET CET CET SRT CST TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Bel...

Page 172: ... Is Covered Any defect in materials or workmanship for one year See Packet8 Virtual Office terms and conditions Support Web FAQs www packet8 net support faqs Email virtualoffice packet8 net Phone 888 898 8733 and press option 1 for Virtual Office then option 2 for support Outside the U S 408 687 4120 ...

Page 173: ...nsibility to use the security features and to establish security practices within your organization including training security awareness and call auditing to eliminate security risks Notice While every effort has been made to ensure accuracy 8x8 Inc will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation...