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Forward on Busy
This configuration is done when setting up the service; standard configuration is to
voicemail. This option can be set inside the Extension Manager and from the quick
dial sequences.
Forward on No Answer
This configuration is done when setting up the service. This allows a call to be for-
warded to a location other than voicemail when you do not answer the phone. The
standard configuration forwards a call to voicemail, if not answered. This option can
be set inside the Extension Manager or through quick dial sequences. To set For-
ward No Answer settings, dial [*][22] or from quick dial sequence [*] [022] and [*]
[032]:
To set or change your current forward on no answer handling rule from the
quick dial sequence, pick up your extension handset or press [speaker] and
press [*][022] then enter the forward on no answer handling destination. This
can be an extension on the service such as 555 for voicemail, 444 for the auto
attendant, 5
88
for one number access, or even an extension or outside number.
An outside number requires the outside access [9] before the [7] or [11] digit
number.
To completely remove all forward on no answer call handling, pick up your
extension handset or press [speaker] and press [*][032] and your phone will
simply ring until answered or caller hangs up.
Internet Outage Handling
In addition to busy, ring-no-answer and forward all calls, users can set a unique
number on an extension basis to have calls forwarded in the event of an Internet
outage at the extension’s physical location. This number can be a land line, cell
phone, one number access, voicemail, auto attendant, another Packet
8
number or
Virtual Office extension. The standard configuration forwards all calls on an Internet
outage to the extension’s voicemail. This feature can be configured from inside the
Extension Manager or from the quick dial sequence [*][023] and [*][033]:
To set or change your current forward on Internet outage handling rule from
the quick dial sequence, pick up your extension handset or press [speaker] and
press [*][022] then enter the forward on no answer handling destination. This
can be an extension on the service such as 555 for voicemail, 444 for the auto
attendant, 5
88
for one number access, or even an extension or outside number.
An outside number requires the outside access [9] before the [7] or [11] digit
number.
To completely remove all Internet outage call handling, pick up your extension
handset or press [speaker] and press *032 and your phone will simply ring until
answered or caller hangs up.
