Appendix C: Product Support
150-402-102-01, Revision 01
58
July 27, 1998
HRU-402 List 2
A
PPENDIX
C: P
RODUCT
S
UPPORT
This section contains product support and warranty information.
T
ECHNICAL
S
UPPORT
PairGain Technical Assistance is available 24 hours a day, 7 days a week by
contacting PairGain Customer Service Engineering group at:
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday
through Friday, excluding holidays), technical assistance calls are normally
answered directly by a Customer Service Engineer. At other times, a request
for technical assistance is handled by an on-duty Customer Service Engineer
through a callback process. This process normally results in a callback within
30 minutes of initiating the request.
In addition, PairGain maintains a computer bulletin board system for
obtaining current information on PairGain products, product troubleshooting
tips and aids, accessing helpful utilities, and for posting requests or questions.
This system is available 24-hours a day by calling (714) 730-2800.
Transmission speeds up to 28.8 kbps are supported with a character format of
8-N-1.
Telephone:
(800) 638-0031 or (714) 832-9922
Fax:
(714) 832-9924