Product Support
Technical Support
PairGain Technical Assistance is available 24 hours a day, 7 days a week
by contacting PairGain Customer Service Engineering group at:
During normal business hours (7:30 AM to 5:30 PM, Pacific Time,
Monday - Friday, excluding holidays), technical assistance calls are
normally answered directly by a Customer Service Engineer. At other
times, a request for technical assistance is handled by an on-duty
Customer Service Engineer through a callback process. This process
normally results in a callback within 30 minutes of initiating the request.
L
IMITED
W
ARRANTY
PairGain warrants that, for a period of 60 months from the date of
shipment and under normal use, the hardware portion of its products will
be free of material defects and faulty workmanship, under normal use.
PairGain's obligation, under this warranty, is limited to replacing or
repairing, at PairGain's option, any such hardware product which is
returned during the 60-month warranty period per PairGain's instructions
and which product is confirmed by PairGain not to comply with the
foregoing warranty.
PairGain warrants that, for a period of 30 days from the date of purchase,
the software furnished with its products will operate substantially in
accordance with the PairGain published specifications and documentation
for such software. PairGain's entire liability for software that does not
comply with the foregoing warranty and is reported to PairGain during the
30-day warranty period is, at PairGain's option, either (a) return of the
price paid or (b) repair or replacement of the software.
PairGain also warrants that, for a period of 30 days from the date of
purchase, the media on which software is stored will be free from material
defects under normal use. PairGain will replace defective media at no
charge if it is returned to PairGain during the 30-day warranty period
along with proof of the date of shipment. The transportation charges for
shipment of returned products to PairGain will be prepaid by the Buyer.
PairGain will pay transportation charges for shipment of replacement
products to Buyer, unless no trouble is found (NTF), in which case the
Buyer will pay transportation charges.
PairGain may use reconditioned parts for such repair or replacement. This
warranty does not apply to any product which has been repaired, worked
upon, or altered by persons not authorized by PairGain or in which
PairGain's sole judgment has been subjected to misuse, accident, fire or
other casualty, or operation beyond its design range.
The warranty for repaired products shall remain in effect until the end of
the original warranty period.
PAIRGAIN DISCLAIMS ALL OTHER WARRANTIES, EITHER
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, WITH RESPECT TO ITS
PRODUCTS AND ANY ACCOMPANYING WRITTEN MATERIALS.
FURTHER, PAIRGAIN DOES NOT WARRANT THAT SOFTWARE
WILL BE FREE FROM BUGS OR THAT ITS USE WILL BE
UNINTERRUPTED AND MAKES NO WARRANTIES REGARDING
THE USE, OR THE RESULTS OF THE USE, OF THE SOFTWARE IN
TERMS OF CORRECTNESS, ACCURACY, RELIABILITY OR
OTHERWISE.
A
DVANCE
R
EPLACEMENT
Any product determined by PairGain not to comply with the applicable
warranty within 30 calendar days from the date of shipment to the Buyer,
or as otherwise authorized, are eligible for advance replacement free of
charge. A replacement product will be shipped to the Buyer within 24
hours of PairGain's receipt of notification from the Buyer.
If products returned to PairGain for advance replacement are not received
by PairGain within 30 calendar days of shipment of the replacement
product or if no trouble is found (NTF) as determined by PairGain, the
Buyer will be responsible for payment of the cost of the replacement
product.
Billing
PairGain's repair of products returned for repair, replacement, or credit,
whether in warranty or out of warranty, which are found to be damaged
due to customer negligence or which have had parts removed will be
billed at prevailing time and material rates.
In the event that the returned equipment is not covered by warranty,
PairGain will contact the customer with estimated repair or replacement
charges and obtain customer disposition of the product if a purchase order
has not been provided.
Equipment returned for repair or replacement is subject to a $250 per unit
no trouble found (NTF) charge in the event that diagnostic evaluation
reveals no evidence of functional failure or physical defects.
Returning A Product
To return equipment to PairGain:
1
Locate the number of the purchase order under which the equipment
was purchased. You will need to provide this number to PairGain
Customer Service to obtain a return authorization.
2
Call or write PairGain Customer Service to ask for a Return Material
Authorization (RMA) number and any additional instructions. Use
the telephone or fax number listed below:
•
Telephone: 714.730.2800
•
Fax: 714.730.2961
3
Include the following information, in writing, along with the
equipment you are returning:
•
Your company name, address, and the name of a person PairGain
can contact regarding this equipment.
•
The same purchase order number you gave to Customer Service
when you requested an RMA number.
•
A description of the equipment, as well as the number of units you
are returning to us. Be sure to include the model and part number
of each unit.
•
The shipping address to which PairGain should return the
repaired equipment.
•
The reason for your return:
a
The equipment is defective
If the equipment is defective, please tell us what you
observed just before the equipment malfunctioned. Be
as detailed in your description as possible.
b
If there is another reason for returning the equipment,
please let us know so we can determine how best to help
you.
4
Pack the equipment in an appropriate shipping carton. Take proper
precaution against electrostatic discharge susceptibility.
5
Write clearly on the outside of the carton the PairGain address and
Return Material Authorization Number you received from Customer
Service:
PairGain Technologies, Inc.
14352 Franklin Ave.
Tustin, CA 92780-7013
Attention: CRF RMA (Number)
PG-F
LEX
FRE-860 RT E
NCLOSURE
This document applies to the installation of the FRE-860
RT Enclosure in a 14-inch Magnum pedestal.
You can download a full practice for the RT from the PairGain
Technical Manuals web page at www.pairgain.com. A password is
required. If you do not have a password, contact your PairGain sales
representative.
Section Number 363-860-901-01, Revision 01
January 14, 2000
Copyright © 2000 PairGain Technologies
Telephone:
800.638.0031 or 714.832.9922
Fax:
714.832.9924
Email:
support@pairgain.com
