Pakon Part#125307-B
October 10, 2006
14
Contacting Technical Support
When contacting support by phone, please follow these guidelines to ensure
timely assistance:
•
Have the computer and scanner on.
•
Have PSI loaded, if possible.
•
Have any reported error codes written down for quick reference.
•
Know the version of PSI being used.
•
Know the serial number of your scanner.
If you prefer to email support, please include the following information in your
email request:
•
Any applicable error log files.
•
Version number of PSI.
•
Serial number of your scanner.
•
A sample image, if helpful.
•
Your company name and location.
•
Details on the problem and what has been attempted so far to resolve the problem.
Pakon Contact Information
Phone:
Within the United States - 877.217.2566
Outside the United States - 952.936.4390
Email:
support@pakon.com
On the Web:
http://www.pakon.com
ftp://ftp.pakon.com
