TROUBLESHOOTING
Model: 4 Wire Evenglow Light
ISSUE
REASON
ACTION
Light not turning on (1)
Faulty Globe.
Replace Globe.
Light not turning on (2)
Faulty Driver.
Check Driver output under load using a
multimeter. 12volts DC.
Light not turning on (3)
Cut Cable.
Check the voltage at light using a
multimeter.
Light not turning on (4)
Driver not connected
to GPO or switched
on.
Check Driver is connected to power,
check power indicator LED is lit on your
Driver. If still no indicator light, send
back to PAL for repair.
Light not turning on (5)
Faulty LED Driver
inside control box.
Push the test button inside control box,
if lights still doesn’t turn on then send
product back to PAL.
Lights out of sync (1)
Light incorrectly
wired to control box.
Check color wire sequences connecting
to control box.
Lights out of sync (2)
Lights incorrectly
wired to LED lamp.
Check color sequences to LED lamp
terminal block inside the light.
TERMS AND CONDITIONS
PAL PRODUCT WARRANTY DETAILS
The PAL product is guaranteed against defects in materials and/or workmanship, under normal
domestic use for (12) twelve months.
Except as otherwise provided for by law, this guarantee becomes invalid if in the opinion of the
Company the product has been misused, abused, damaged in transit, incorrectly installed, or
connected to an electrical supply not corresponding with the products specification or a non-approved
PAL power supply.
The Company is not responsible for forwarding freight charges or losses in transit.
If any part of the product proves to be defective within the warranty period, the defective part will be
repaired or replaced, free of charge and at the discretion of PAL Lighting.
PAL Lighting shall not be liable for any loss of profits or any consequential, indirect or special loss,
damage or injury of any kind whatsoever arising directly or indirectly from PAL Lighting products. This
limitation does not apply to any liability under the Australian or New Zealand consumer legislation.
PLEASE REGISTER YOUR PRODUCT WARRANTY DETAILS ONLINE AT:
https://pallighting.com.au/product-registration/
OR You MUST retain some proof of purchase to provide evidence of the DATE of the original purchase.
