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Section 7A: Help
Trouble Upgrading?
If you experience problems with your Treo™ 755
P
smart device by Palm after performing the
upgrade steps described in “Upgrading From Another Palm OS® Device” on page 29, you
may have incompatible applications or settings that were not quarantined during the
installation process. These files reside in the Backup subfolder of your user folder.
Incompatible applications or settings can lead to numerous issues, including system resets
and freezes. If you experience problems after upgrading, follow these steps to correct the
problem:
1.
Locate your user folder on your computer:
䡲
Windows:
If your device name is one word, your user folder name is the first six
characters of your device name. If your device name is two words, your user folder
name consists of the first six characters of the second word of your device name,
followed by the first letter of the first word. For example, if your device name is
John Smith, your user folder is named SmithJ. Your user folder is usually located
inside one of the following folders:
C:\Program Files\Palm\
C:\Program Files\palmOne\
C:\Program Files\Handspring\
䡲
Mac:
Your user folder name is the same as your device name and is usually found
in this location:
<Mac hard drive> : Users : <Your Mac username> : Documents: Palm : Users.
2.
Make a copy of your user folder and store it in a safe place.
䡲
Windows:
Copy the folder, and then paste it to your Windows desktop.
䡲
Mac:
Select the folder, press and hold the
Option
key, and then drag the folder to
your Mac desktop.
3.
Confirm that the copy of your user folder includes a subfolder named Backup, and
that all the files in the original Backup subfolder are also in the copy of the Backup
subfolder.
Summary of Contents for Treo 755P
Page 12: ...4 ...
Page 13: ...Section 1 Setting Up Your Smart Device and Your Computer ...
Page 14: ...6 ...
Page 28: ...20 ...
Page 46: ...38 ...
Page 47: ...Section 2 Your Treo 755P Smart Device by Palm ...
Page 48: ...40 ...
Page 107: ...Section 3 Using Sprint Vision and Other Wireless Connections ...
Page 108: ...100 ...
Page 120: ...112 ...
Page 140: ...132 ...
Page 154: ...146 ...
Page 176: ...168 ...
Page 177: ...Section 4 Your Portable Media Device ...
Page 178: ...170 ...
Page 202: ...194 ...
Page 206: ...198 ...
Page 207: ...Section 5 Your Mobile Organizer ...
Page 208: ...200 ...
Page 228: ...220 ...
Page 238: ...230 ...
Page 239: ...Section 6 Managing Your Information and Settings ...
Page 240: ...232 ...
Page 266: ...258 ...
Page 290: ...282 ...
Page 291: ...Section 7 Resources ...
Page 292: ...284 ...
Page 328: ...320 ...
Page 333: ...Section 8 Safety and Specifications ...
Page 334: ...326 ...
Page 390: ...382 Index ...