Palm Tungsten T, Read This First Manual

ENGLISH

Troubleshooting HotSync operations (steps 5 and 8)

Problem: HotSync operation does not begin.

Check for the following:

•

Make sure your handheld is well seated in the cradle.

•

Make sure the cradle is connected to a working USB port of your desktop computer.

Windows: 

After you install Palm Desktop software, try the following:

•

Check the Windows system tray, in the lower-right corner of your computer screen, and make
sure the HotSync icon appears there. If it is there, then HotSync Manager is running.

(a)

If the HotSync icon is in the system tray, click it to display the menu. Make sure there is a
check mark next to Local USB. If you are using a serial-port connection, make sure Local
Serial has a check mark. To insert a check mark, click the menu item. Then press the
HotSync button on the cradle.

(b)

If the HotSync icon is not in the system tray, click the Start
button and select Programs. Select Palm Desktop, and then
select HotSync Manager. HotSync Manager starts and the icon
appears in the system tray. Follow instructions in (a).

(c)

If you are using a serial cradle/cable, make sure you selected
the correct serial port on the Local tab in the Setup dialog box.
Set it to the port to which you connected the HotSync
cradle/cable.

Mac: 

After you install Palm Desktop software, try the following:

•

Make sure the Transport Monitor of the HotSync Manager is enabled. Open the Palm folder
and double-click the HotSync Manager icon. The HotSync Software Setup dialog box appears.
In the HotSync Controls tab, click Enabled.

•

If you are using a USB cradle, disconnect the cradle from your computer, and then reconnect
the cradle and restart your computer.

•

If you are using the optional serial cradle, double-click the HotSync Manager icon in the Palm
folder, and then click the Connection Settings tab. Make sure PalmConnect is selected and that
the port selection matches the port to which the HotSync cradle is connected.

HotSync icon