Appendix B
Frequently Asked Questions
406
E-mail problems
Problem
Solution
I am having problems
accessing my account.
Occasionally you may experience problems using an e-mail
account after you set it up. Be sure to follow the account setup
procedures. See
“Setting up and managing e-mail accounts”
. If you followed the procedure and are
experiencing problems using the account, verify that the
account complies with your e-mail provider’s requirements by
following these steps:
■
Verify both your password and your username for your e-
mail account.
■
Verify that your network settings and/or your Wi-Fi or
broadband wireless account information is accurate.
■
If you are connecting using an external modem device such
as a PalmModem
®
accessory, verify that you have an
account with an ISP and are able to dial in over a voice
phone line.
■
If you are connecting using a mobile phone through either
a cable or the IR port on your handheld, verify that you
have either a data-enabled GSM or a high-speed GPRS
account with your wireless service provider.
■
Some wireless service providers require you to be on their
network to use your e-mail account. If this is the case, be
sure to use your provider's network as the connection type
for the account.
■
Some wireless service providers have other requirements
specific to their service. For example, Yahoo! requires you
to set up POP mail forwarding for your Yahoo! account in
order to download e-mail messages to your handheld.
Check with your service provider to see if any provider-
specific requirements exist.
■
Service provider settings frequently change. If your e-mail
account was working, but you are currently experiencing
problems, check with your service provider to see if any of
the account settings have changed.
I am having difficulty sending
and receiving e-mail using a
synchronize-only account.
Make sure you have chosen the same settings for the account
on both your handheld and your desktop. For example, if the
account is set up on the handheld to use the POP protocol,
check the HotSync manager on the desktop to make sure that
POP is selected as the protocol for that account.
Summary of Contents for Tungsten Tungsten C
Page 1: ...Handbook for the Palm Tungsten C Handhelds...
Page 12: ...Contents xii...
Page 14: ...About This Book 2...
Page 18: ...Chapter 1 Welcome 6...
Page 84: ...Chapter 4 Working with Applications 72...
Page 94: ...Chapter 5 Using Address Book 82...
Page 98: ...Chapter 6 Using Calculator 86...
Page 102: ...Chapter 7 Using Card Info 90...
Page 118: ...Chapter 8 Using Date Book 106...
Page 130: ...Chapter 10 Using Memo Pad 118...
Page 284: ...Chapter 14 Using Palm VersaMail Personal E mail Software 272...
Page 336: ...Chapter 17 Performing HotSync Operations 324...
Page 402: ...Appendix A Maintaining Your Handheld 390...
Page 420: ...Appendix B Frequently Asked Questions 408...
Page 422: ...Appendix C Wi Fi Frequencies 410...
Page 428: ...Product Regulatory and Safety Information 416...