Technical support
407
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, go to
www.palm.com/support/tungstenc
or send an e-mail to
your regional Technical Support office.
Before requesting support, experiment a bit to reproduce and isolate the problem.
When you do contact support, please be ready to provide the following
information:
■
The name and version of the operating system you are using
■
The actual error message or state you are experiencing
■
The steps you take to reproduce the problem
■
The version of handheld software you are using and available memory
■
The wireless service provider’s name
■
The software version of your 802.11b radio
To find your handheld version and memory information:
1.
Press Home
.
2.
Press Command Stroke
+ L.
Alternately, press Function
+ Menu
, and then select Info on the
App Menu.
NOTE
Thousands of third-party add-on applications have been written for
Palm OS handhelds. Unfortunately, we are not able to support such a large
number of third-party applications.
If you are having a problem with a third-
party application, please contact the developer or publisher of that software
.
3.
Tap Version to see version numbers, and tap Size to see the amount of free
memory in kilobytes.
To find your wireless service provider’s name and 802.11b radio software version:
1.
Press Home
.
2.
Tap the Prefs icon
.
3.
Tap the pick list in the upper-right corner of the screen.
4.
Select Mobile.
5.
Select Current status.
6.
Scroll down to SV number to view the software version of your 802.11b radio.
Summary of Contents for Tungsten Tungsten C
Page 1: ...Handbook for the Palm Tungsten C Handhelds...
Page 12: ...Contents xii...
Page 14: ...About This Book 2...
Page 18: ...Chapter 1 Welcome 6...
Page 84: ...Chapter 4 Working with Applications 72...
Page 94: ...Chapter 5 Using Address Book 82...
Page 98: ...Chapter 6 Using Calculator 86...
Page 102: ...Chapter 7 Using Card Info 90...
Page 118: ...Chapter 8 Using Date Book 106...
Page 130: ...Chapter 10 Using Memo Pad 118...
Page 284: ...Chapter 14 Using Palm VersaMail Personal E mail Software 272...
Page 336: ...Chapter 17 Performing HotSync Operations 324...
Page 402: ...Appendix A Maintaining Your Handheld 390...
Page 420: ...Appendix B Frequently Asked Questions 408...
Page 422: ...Appendix C Wi Fi Frequencies 410...
Page 428: ...Product Regulatory and Safety Information 416...