Appendix B
Frequently Asked Questions
292
Problems with incompatible applications
Palm works with developers of third-party add-on applications to ensure the
compatibility of these applications with your new Palm Tungsten T3 handheld.
Some third-party applications, however, may not have been upgraded to be
compatible with your new Palm handheld.
Possible symptoms of incompatible applications include:
■
Fatal errors needing resets
■
Frozen handheld requiring a reset
■
Slow performance
■
Abnormal screen display
■
Uneven sound quality
■
Problems opening an application
■
Problems performing a HotSync operation
You can determine whether an incompatible application is causing problems by
deleting the application and then operating your handheld. For instructions on
deleting an application from your handheld, see
After you have deleted the application, try to replicate the operation that created
the error. If removing the application solves your problem, contact the application
developer for a solution.
Finding a third-party application that is causing a problem
If you have multiple third-party applications installed on your handheld or have
upgraded from an earlier model of a Palm handheld, perform the following
procedure to remove all third-party applications from your handheld. Once you
have removed all of the third-party applications, you can install one application at
a time to determine which application is causing the problem.
IMPORTANT
The following procedures erase all data from your handheld. Before
removing the applications, perform a HotSync operation to backup your data.
To remove all third-party applications:
1.
Open the Palm folder on your desktop computer.
2.
Open the user folder for your handheld.
User folder names are abbreviated as
lastname firstinitial
.
3.
Select and drag the Backup folder to the Windows desktop.
Make sure you see the Backup folder on the Windows desktop.
Summary of Contents for Tungsten Tungsten E
Page 1: ...Handbook for the Palm Tungsten E Handheld TM TM...
Page 10: ...Contents x...
Page 16: ...Chapter 1 Setting Up Your Palm Tungsten E Handheld 6...
Page 26: ...Chapter 2 Exploring Your Handheld 16...
Page 70: ...Chapter 4 Working with Applications 60...
Page 86: ...Chapter 5 Using Calendar 76...
Page 90: ...Chapter 6 Using Card Info 80...
Page 108: ...Chapter 8 Using Expense 98...
Page 112: ...Chapter 9 Using Memos 102...
Page 118: ...Chapter 10 Using Note Pad 108...
Page 220: ...Chapter 13 Using Palm VersaMail Personal E mail Software 210...