Palm Zire 21, Read This First Manual

ENGLISH

Troubleshooting

Your handheld does not turn on when you press the power button, or
your handheld does not respond when you tap it 

1. Press either the Date Book or Address Book button to see if

you can turn on your handheld that way.

2. Perform a soft reset: Use the tip of an unfolded paper clip

(or similar object without a sharp tip) to gently press the
reset button inside the hole on the back panel of your
handheld.

3. Make sure the power adapter is plugged securely into a

working

electric outlet and is firmly connected to the

handheld. (If no outlet is available, your handheld can also
be charged through the USB cable, but this takes much
longer.)

Note: Your handheld does not have an indicator light to indicate that your handheld is being
charged.

4. Charge for another three full hours.

5. If your handheld now turns on, check the charging-battery icon to ensure that your handheld

is being charged. Example:

a.

Connect the handheld to an outlet and turn it on.

b.

Tap Home       .

c

. Look for the lightning bolt on the battery icon at the top of the screen.

d.

If you do not see the lightning bolt, repeat steps 3 and 4.

Reset
button

For more information, go to www.palm.com/support/intl.