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173

APPENDIX B

Frequently Asked Questions

If you encounter a problem with your handheld, do not call Technical Support 
until you have reviewed the following list of frequently asked questions, and you 
have also reviewed the following:

The README file located in the folder where you installed the
Palm™ Desktop software on your computer 

The Palm Desktop online Help

The 

Palm Desktop software for the Macintosh User’s Guide

 located in the 

Documentation folder in the Palm Desktop software folder

The “Palm Support Assistant” knowledgebase, accessible at 

www.palm.com

 

under the Support section

The most recent Palm™ Zire™ handheld HelpNotes on your regional web site

If you are still having problems, contact Technical Support. For US and 
International telephone numbers, go to

 www.palm.com/support

.

NOTE

Thousands of third-party add-on applications have been written for Palm OS

®

 

handhelds. Unfortunately, we are not able to support such a large number of third-
party applications. 

If you are having a problem with a third-party application, please 

contact the developer or publisher of that software.

Summary of Contents for Zire Zire

Page 1: ...Handbook for Palm Zire Handheld...

Page 2: ...by third parties which may arise through the use of this software Palm Inc assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repai...

Page 3: ...Locating front panel controls 10 Locating back panel components 11 Locating top components 12 Using the protective flip cover 12 Using your handheld with a PIM 13 Elements of the handheld interface 1...

Page 4: ...r keyboard 34 Importing data 34 Importing data from a Windows computer 34 Importing data from a Mac 35 Chapter 4 Working with Applications 37 Opening applications 37 Switching between applications 38...

Page 5: ...70 Calculator menu 71 Options menus 71 Chapter 7 Using Clock 73 Viewing the time 73 Setting an alarm 74 Clock menus 75 Options menu 75 Chapter 8 Using Date Book 77 Scheduling an event 78 Rescheduling...

Page 6: ...cord menu 97 Options menu 98 Chapter 10 Using Memo Pad 99 Creating memos 99 Reviewing memos 100 Memo Pad menus 101 Record menus 101 Options menus 101 Chapter 11 Using Note Pad 103 Creating a note 103...

Page 7: ...Manager for infrared communication 133 Performing an IR HotSync operation 134 Remote HotSync operations 135 Preparing your computer 135 Preparing your handheld 137 Selecting the conduits for a remote...

Page 8: ...ts 159 Creating a login script on your handheld 160 Deleting a service template 161 Network preferences menu commands 162 TCP IP troubleshooting 162 Owner preferences 163 ShortCuts preferences 164 Cre...

Page 9: ...d problems 182 Technical support 183 Appendix C Non ASCII Characters for Login Scripts 185 Use of char 185 Carriage return and line feed 185 Literal characters 186 Product Regulatory and Safety Inform...

Page 10: ...Contents x...

Page 11: ...walks you through Identifying your handheld s features Viewing and entering data Using your handheld with your computer Personalizing your handheld with your own preference settings After you become...

Page 12: ...About This Book 2...

Page 13: ...re upgrading from another Palm OS handheld see Upgrading from another Palm OS handheld later in this chapter Step 1 Charge your handheld Plug the power adapter into an electric outlet and connect the...

Page 14: ...r button Remove the stylus and use it to complete Setup on your handheld Step 3 Connect the HotSync cable Connect the HotSync cable to your handheld and your computer To connect the HotSync cable 1 Pl...

Page 15: ...op software on the enclosed CD ROM your computer system must meet the following requirements Minimum requirements Windows Windows 98 Me 2000 Professional XP Home XP Professional 50MB available hard di...

Page 16: ...m a HotSync operation using your old handheld and cradle cable This ensures all data on your handheld is on your desktop computer 2 Optional You may want to create a copy of your old Palm Desktop soft...

Page 17: ...in Palm Desktop software and choose Quick Tour The online help for Palm Desktop software To access the online help go to the Help menu in Palm Desktop software The electronic Palm Desktop software fo...

Page 18: ...Chapter 1 Setting Up Your Handheld 8...

Page 19: ...es and phone numbers in Address Book Prioritize and assign your tasks a due date in To Do List Jot quick notes directly on the screen in Note Pad Keep track of expenses using Expense Set alarms from C...

Page 20: ...formation below the viewing area and pressing the upper button scrolls up to view information above the viewing area When your handheld is off pressing the upper button displays the time Graffiti writ...

Page 21: ...open an application TIP See Buttons preferences in Chapter 15 for details on reassigning these buttons to activate any application on your handheld Stylus Serves as a pointing and writing device for n...

Page 22: ...IR port Uses infrared technology to transmit data to and receive data from other Palm OS handhelds and to perform HotSync operations See Beaming data in Chapter 3 and see IR HotSync operations in Chap...

Page 23: ...nnection software and other features of Palm Desktop software to your computer The connection software called a conduit lets you synchronize the data between your handheld and your PIM The conduit for...

Page 24: ...f a check box is checked tapping it removes the check mark Command buttons Tap a button to perform a command Command buttons appear in dialog boxes and at the bottom of application screens Next previo...

Page 25: ...first time you start your handheld setup instructions appear on the screen These instructions include a calibration screen Calibration aligns the internal circuitry of your handheld with its touch sen...

Page 26: ...everal ways to enter data into your handheld Using the onscreen keyboard Using Graffiti writing Using Note Pad Entering or importing data in Palm Desktop software and then synchronizing with your hand...

Page 27: ...ktop software CD ROM includes Giraffe a game you can use to practice Graffiti writing See Installing and removing applications in Chapter 4 for installation instructions The Memo Pad application is id...

Page 28: ...opriate application or throw them away by deleting them See Using Note Pad in Chapter 11 for more information Using Palm Desktop software If you have new records you want to add to your handheld and p...

Page 29: ...ually See Importing data in Chapter 3 for more information Customizing your handheld You can customize your handheld by using the Preferences application You can enter personal information such as you...

Page 30: ...the current year 3 Tap a month 4 Tap the current date To set the time 1 Tap the Set Time box 2 Tap the up or down arrows to change the hour 3 Tap each number of the minute and then tap the arrows to...

Page 31: ...a new time zone automatically resets the date and time on your handheld but it does not change the time of appointments set in Date Book 3 Tap OK To set the daylight saving switch Tap the Daylight Sav...

Page 32: ...Chapter 2 Exploring Your Handheld 22...

Page 33: ...n keyboard anytime you need to enter text or numbers on your handheld To use the onscreen keyboard 1 Open any application such as Address Book 2 Tap any record or tap New 3 Tap ABC to open the alphabe...

Page 34: ...hape exactly as shown in the tables later in this chapter like the shapes shown in the following diagram you achieve 100 accuracy The heavy dot on each shape shows where to begin the stroke Certain ch...

Page 35: ...ables 5 Lift the stylus from the screen at the end of the stroke shape That s all there is to it When you lift the stylus from the screen your handheld recognizes your stroke immediately and prints th...

Page 36: ...erate recognition errors Do not write on a slant Vertical strokes should be parallel to the sides of the Graffiti writing area Press firmly The Graffiti alphabet Letter Strokes Letter Strokes A N B O...

Page 37: ...capital letter Use the Caps Shift stroke TIP When Caps Shift is active an up arrow symbol appears in the lower right corner of the handheld screen If you accidentally activate Caps Shift backspace wil...

Page 38: ...make this tap you activate Punctuation Shift and a dot appears to show it is active The next stroke you make with the stylus creates a punctuation mark NOTE When Punctuation Shift is active you can ma...

Page 39: ...ive a slanted shift symbol appears in the lower right corner of the screen The next stroke that you make creates the symbol or extended character Writing accented characters To create accented charact...

Page 40: ...riting includes special strokes that you can use to navigate within text or fields in your applications Graffiti ShortCuts Graffiti ShortCuts make entering commonly used words or phrases quick and eas...

Page 41: ...Using Note Pad In addition to using the onscreen keyboard and Graffiti characters you can enter data on your handheld using the Note Pad application When you use Note Pad you write quick notes directl...

Page 42: ...t Note Pad or Memo Pad A special Address Book record that you designate as your business card containing information you want to exchange with business contacts An application installed in memory NOTE...

Page 43: ...he application you want to transfer NOTE Some applications are copy protected and cannot be beamed These are listed with a lock icon next to them 5 Tap Beam 6 When the Beam Status dialog box appears p...

Page 44: ...ser s Guide on the Palm Desktop software CD ROM Importing data If you have data stored in computer applications such as spreadsheets and databases or if you want to import data from another handheld y...

Page 45: ...a 7 To import data into the correct Palm Desktop fields drag fields in the left hand column so that they are opposite the corresponding imported field on the right 8 If you do not want to import a fie...

Page 46: ...re 2 From the File menu select Import 3 Select the file you want to import 4 Click Import 5 If you want to change the order of the fields you re importing point to a field wait for the cursor to chang...

Page 47: ...in related groups Opening applications Tapping the Home icon opens the Applications Launcher which allows you to open any application installed on your handheld You can also open Date Book and Address...

Page 48: ...tter Switching between applications When working in any application tap the Home icon or press an application button on the front panel of your handheld to switch to another application Your handheld...

Page 49: ...on repeatedly to cycle through all your categories Tap the pick list in the upper right corner of the screen and select the category you want to display Changing the Applications Launcher display By d...

Page 50: ...me icon 2 Tap the Menu icon 3 Tap Options and then tap Preferences 4 Tap the Remember Last Category check box to select it 5 Tap OK Using menus Menus on your handheld are easy to use Once you have mas...

Page 51: ...the command you want to use The menus and menu commands that are available depend on the application that is currently open Also the menus and menu commands vary depending on which part of the applic...

Page 52: ...r for an appropriate command in the Graffiti writing area For example to choose Select All in the Edit menu draw the Command stroke followed by the letter s NOTE Command mode is only active for a shor...

Page 53: ...end times for your appointment and tap OK 4 Enter text for the record 5 Optional To select attributes for the record In Date Book Address Book To Do List and Memo Pad tap Details In Note Pad tap the...

Page 54: ...using backspace When the drawing area is selected in Note Pad Undo erases the last line drawn Clear Note Erases the drawing from a note in Note Pad Clear Note appears in the Edit menu only when the d...

Page 55: ...xt time you perform a HotSync operation Other ways to delete records You can also delete records in the following ways In Date Book Address Book To Do List and Memo Pad open the Details dialog box for...

Page 56: ...ve file on your desktop the next time you perform a HotSync operation NOTE Purging does not happen automatically You must tap the command to make it happen Categorizing records Categorize records in A...

Page 57: ...ies are available To move a record into a category 1 Select the record you want to categorize 2 In Address Book only Tap Edit In Note Pad only Tap the Menu icon and then tap Options 3 Tap Details 4 Ta...

Page 58: ...application button on the front panel of the handheld toggles through all the categories of that application To define a new category 1 Tap the category pick list in the upper right corner of the list...

Page 59: ...l category appear in the Business category Finding information Your handheld offers several ways to find information quickly All applications that reside on your handheld Find locates any text that yo...

Page 60: ...net but not airplane 3 Tap OK Find searches for the text in all records and all notes As your handheld searches for the text you can tap Stop at any time You may want to do this if the entry you want...

Page 61: ...eld inserts the full name Fred Williams and its associated information If you have more than one name that begins with Wi the Phone Lookup screen appears and highlights the first record that begins wi...

Page 62: ...ng an s scrolls to Sands and writing sm scrolls further to Smith If you sort the list by company name the Look Up feature scrolls to the first letter of the company name 3 Tap the record to view its c...

Page 63: ...on the application Sorting is available in applications that have list screens Address Book To Do List Memo Pad and Expense NOTE You can also assign records to categories See Categorizing records earl...

Page 64: ...in the list NOTE To make the list of your memos appear in Palm Desktop software as you manually sorted it on your handheld open Memo Pad in Palm Desktop software and click List by Then select Order o...

Page 65: ...item that has a note To review or edit a note Tap the Note icon To delete a note 1 Tap the Note icon 2 Tap Delete 3 Tap Yes Choosing fonts In many applications you can change the font style to make t...

Page 66: ...ers do one of the following Select an item s check box to clear the item Tap an item either the icon or the text description to open the application where the alarm was set The application opens to th...

Page 67: ...d select whether to mask your private records or hide them completely See Chapter 12 for details Installing and removing applications This section explains how to install and remove applications on yo...

Page 68: ...you prefer to place the application into another folder you need to navigate to that folder before you complete step 5 2 Double click the Palm Desktop icon on your desktop 3 Click Install TIP You can...

Page 69: ...Chapter 14 for details NOTE Files that remain in the list after you perform a HotSync operation did not install This can happen if the file type was not recognized during the HotSync operation To ins...

Page 70: ...d Files window 10 Perform a HotSync operation to install the selected application s on your handheld See Performing HotSync Operations in Chapter 14 for details NOTE Files that remain in the list afte...

Page 71: ...ktop 4 Click Add Remove NOTE This process removes only the application files The data in your Users folder remains untouched 5 Follow the onscreen prompts Be sure to select the option to remove Palm D...

Page 72: ...Applications 62 6 Select the folder that contains your Palm Desktop software files 7 Click Remove NOTE This process removes only the application files The data in your Users folder remains untouched 8...

Page 73: ...ntry in which you can enter additional information about the entry Assign Address Book entries to categories so that you can organize and view them in logical groups Create your own digital business c...

Page 74: ...o create a new Address Book entry 1 Press the Address Book application button on the front of your handheld to display the Address list 2 Tap New 3 Enter the last name of the person you want to add to...

Page 75: ...ext field to accept the word 7 Tap the scroll arrows to move to the next page of information 8 After you finish entering information tap Done TIP To create an entry that always appears at the top of t...

Page 76: ...t to change 2 Tap Edit 3 Tap Details 4 Select any of the following settings Tap triangle Show in List Select which type of phone or other information appears in the Address list screen Your options ar...

Page 77: ...Address view screen Record menus Options menus Duplicate Address Makes a copy of the current record and displays the copy in Address Edit so you can make changes to the copied record The copy has the...

Page 78: ...These custom fields appear at the end of the Address Edit screen Rename them to identify the kind of information you enter in them The names you give the custom fields appear in all entries About Add...

Page 79: ...n 2 Tap the Calculator icon Performing Calculations The Calculator includes several buttons to help you perform calculations Clears the entire calculation and enables you to begin a fresh calculation...

Page 80: ...r in memory Each new number you enter with the M button is added to the total already stored in memory The number that you add can be either a calculated value or any number you enter by tapping the n...

Page 81: ...n here for your reference and Calculator features that are not explained elsewhere in this book are described here See Using menus in Chapter 4 for information about choosing menu commands Options men...

Page 82: ...Chapter 6 Using Calculator 72...

Page 83: ...eck the time and date and provides a convenient travel alarm feature See Date and Time preferences in Chapter 15 for details on setting the current date and time for all the applications on your handh...

Page 84: ...ge appears do one of the following Tap OK to permanently dismiss the reminder and return to the current screen Tap Snooze to dismiss the reminder and return to the current screen The reminder message...

Page 85: ...u to choose which information appears on the Clock screen Day Activates the day of the week display When it is on the day appears above the time Date Activates the date display When it is on the date...

Page 86: ...Chapter 7 Using Clock 76...

Page 87: ...onthly calendar to quickly spot days where you have morning lunch or afternoon appointments Display an agenda showing appointments untimed events and your To Do items for the day Set an alarm to notif...

Page 88: ...schedule events that overlap but Date Book makes it easy to find such conflicts See Spotting event conflicts later in this chapter You can also schedule events in your Date Book that occur on a partic...

Page 89: ...alog box to set the Start Time then tap the End Time box and tap the time columns to set the End Time Tap All Day to automatically insert the start and end time of the event as defined in your Date Bo...

Page 90: ...n to open the Go to Date dialog box Select a date by tapping a year month and day in the calendar TIP In the Go to Date dialog box you can also use the scroll button on the front panel of the handheld...

Page 91: ...If you create an event and decide later that there is no particular start or end time you can easily change it to an untimed event Tap the time of the event in the Date Book screen tap No Time and th...

Page 92: ...n an alarm 2 Tap Details 3 Tap the Alarm check box to select it 4 Tap the pick list to select Minutes Hours or Days 5 Select the 5 and enter any number from 0 to 99 inclusive as the number of time uni...

Page 93: ...t Scheduling repeating or continuous events The Repeat function lets you schedule events that recur at regular intervals or extend over a period of consecutive days A birthday is a good example of an...

Page 94: ...delete 2 Tap the Menu icon 3 Tap Record and then tap Delete Event 4 Do one of the following Tap Current to delete only the current event item Tap Future to delete the current and all future event ite...

Page 95: ...Date Book view In addition to displaying the time list for a specific day you can also display a whole week a month or an agenda You can also display the current time To cycle through Day Week Month...

Page 96: ...nd after the range of times shown 3 Tap an event to show a description of the event Tips for using Week View Keep the following points in mind To reschedule an event tap and drag the event to a differ...

Page 97: ...ents repeating events and untimed events You can control the dots and lines that appear in the Month View See Options menu later in this chapter Tips for using Month View Keep the following points in...

Page 98: ...ck box next to a To Do item to mark it as completed When you tap a To Do item your To Do list appears NOTE The To Do items that appear and how you can change them depends on the settings in your To Do...

Page 99: ...ent conflict time overlap appears in the Week View as overlapping bars The Day View displays overlapping brackets to the left of the conflicting times Date Book menus preferences and display options D...

Page 100: ...to minimize scrolling Month View settings These check boxes apply to the Month View of the Date Book You can activate any or all of these settings to show that you have Timed Untimed or Daily Repeati...

Page 101: ...nse items to categories so that you can organize and view them in logical groups Keep track of vendors companies and people involved with each expense Log miles traveled for a particular date or expen...

Page 102: ...e item 2 Enter the amount of the expense 3 Tap the Expense type pick list and select a type from the list As soon as you select an expense type your handheld saves your entry If you do not select an e...

Page 103: ...date of the selected item 3 Tap the new date Entering receipt details Expense provides a variety of options that you can associate with an item These options appear in the Receipt Details dialog box...

Page 104: ...lied by your company you can choose Prepaid to place your expense in the appropriate company paid cell of your printed expense report Currency Enables you to choose the type of currency used to pay th...

Page 105: ...efining a custom currency symbol If the currency you want to use is not in the list of countries you can create your own custom country and currency symbol To define a custom currency symbol 1 Tap the...

Page 106: ...data on your computer After you enter your expenses into the Expense application on your handheld and perform a HotSync operation Palm Desktop software enables you to do any of the following on your...

Page 107: ...omputer They do not reside with your Desktop application and they are not produced by Palm Inc Refer to the documentation that accompanies your desktop computer s operating system for more information...

Page 108: ...pe by writing the first letter of an expense type in the Graffiti writing area For example if you write the letter T it enters the Taxi expense type Writing T and then E enters Telephone which is the...

Page 109: ...ware and HotSync technology Assign memos to categories so that you can organize and view them in logical groups Write down phone numbers and other types of information Later you can copy and paste thi...

Page 110: ...new memo 4 Enter the text you want to appear in the memo Use the carriage return stroke to move down to new lines in the memo 5 Tap Done Reviewing memos The first line of a memo appears in the Memo l...

Page 111: ...n Chapter 4 for information about choosing menu commands The Record and Options menus differ depending on whether you re displaying the Memo list or an individual memo Record menus Options menus Memo...

Page 112: ...Chapter 10 Using Memo Pad 102...

Page 113: ...ons Set an alarm to use your notes as reminder messages Assign notes to categories so that you can organize and view them in logical groups Copy and paste notes into popular computer applications like...

Page 114: ...affiti writing 5 Tap Done Reviewing notes The note title and the date you created the note appear in the Note Pad list If you did not assign a title to your note the time you created the note appears...

Page 115: ...n set an alarm for a specific time and date to remind you to follow up on a note To set an alarm for a note 1 Tap the note to which you want to assign an alarm 2 Tap the Menu icon 3 Tap Options and th...

Page 116: ...f the screen to remind you of the pending alarm When the reminder message reappears the current time displays in the Reminder bar and the note title displays on the screen NOTE If you did not title th...

Page 117: ...ions menus Note Pad list Note screen Preferences Displays the Note Pad Preferences dialog box where you define the sort order for notes and the alarm sound About Note Pad Shows version information for...

Page 118: ...Chapter 11 Using Note Pad 108...

Page 119: ...hat you mark as private so they do not appear on any screen You can mask and hide private records with or without a password Without a password private records are hidden or masked until you set the S...

Page 120: ...assword a second time and tap OK Changing or deleting a password Once you define a password for your handheld you can change or delete it at any time You must enter the current password before you can...

Page 121: ...lost or stolen this helps protect your data from unauthorized use You can set your handheld to lock automatically or you can lock it manually Locking your handheld automatically You can set your handh...

Page 122: ...d 4 Tap At a preset time and then use the arrows to set the time 5 Tap OK To set your handheld to lock after a period of inactivity 1 Tap the Home icon 2 Tap the Security icon 3 Tap the Auto Lock Hand...

Page 123: ...your handheld manually To lock and turn off your handheld 1 Tap the Home icon 2 Tap the Security icon 3 Tap Lock Turn Off 4 Tap Off Lock 5 To start your handheld turn it on and then enter the password...

Page 124: ...as grey placeholders in the same position they would appear if they were not masked and are marked with a lock icon Hidden records disappear completely from the screen If you define a password for you...

Page 125: ...Show Records If you do not have a password hidden and masked records become visible If you have a password the Show Private Records dialog box appears Go to step 4 4 Enter your password and then tap O...

Page 126: ...ing Security 116 To make a record private 1 Display the entry that you want to make private 2 In Note Pad only Tap the Menu icon and then tap Options 3 Tap Details 4 Tap the Private check box to selec...

Page 127: ...at you can organize and view them in logical groups Sort your To Do List items either by due date priority level or category Attach notes to individual To Do List items for a description or clarificat...

Page 128: ...arrange items by priority and due date with priority 1 items at the top If you have a number of items in your list changing an item s priority setting may move its position in the list When you creat...

Page 129: ...can choose to show or hide completed items See To Do Show Options later in this chapter To check off a To Do List item Tap the check box on the left side of the item Changing To Do List item details...

Page 130: ...want to assign the item 3 Tap OK To Do Show Options The Show Options dialog box enables you to control the appearance of To Do List and To Do items in Date Book Agenda view To change the Show Options...

Page 131: ...y are still in the memory of your handheld Purge completed items to remove them from memory Show Only Due Items Shows only the items that are currently due past due or have no due date specified When...

Page 132: ...Chapter 13 Using To Do List 122 Options menu About To Do List Shows version information for To Do List...

Page 133: ...etup options You can choose when you want HotSync Manager to run If necessary you can adjust the local and modem HotSync settings as well To set the HotSync options on a Windows computer 1 Click the H...

Page 134: ...e Start menu HotSync Enabled Disabled Activates the HotSync software and prepares your computer to synchronize with your handheld The default setting is Enabled whenever you start your computer HotSyn...

Page 135: ...because you don t use it In addition to the conduits for Date Book Address Book To Do List Note Pad Expense and Memo Pad Palm Desktop software includes System and Install conduits The System conduit b...

Page 136: ...r you selected as the default setting is used when you click the Default button in the Custom dialog 7 Click OK 8 Repeat steps 4 through 7 to change conduit settings for other applications 9 Click Don...

Page 137: ...data is to perform a direct HotSync operation by connecting your handheld to the cable turning on your handheld and tapping the Favorite icon IMPORTANT You must perform your first HotSync operation wi...

Page 138: ...ndows computer 1 Connect your handheld to your computer using the HotSync cable 2 If the HotSync Manager is not running start it You can do this by starting Palm Desktop software which automatically o...

Page 139: ...box and click OK Every handheld should have a unique name To prevent loss of a user s records never try to synchronize more than one handheld to the same username The HotSync Progress dialog box appe...

Page 140: ...r pop up menu in the Palm Desktop toolbar You can change users by selecting a new name in the pop up menu Each subsequent time you perform a HotSync operation HotSync Manager reads the username from y...

Page 141: ...using the HotSync cable 2 Make sure HotSync Manager is enabled Double click the HotSync Manager icon in the Palm folder Click the HotSync Controls tab and make sure the Enabled option is selected 3 T...

Page 142: ...MM implementation of the Infrared Data Association IrDA This is especially useful if you travel with an infrared enabled laptop You simply enable infrared communication on your laptop and handheld and...

Page 143: ...ync Manager icon in the Windows system tray and make sure Infrared is checked If you do not have an Infrared option on the HotSync Manager menu complete the following steps 2 Make sure Local Serial is...

Page 144: ...r performing an IR HotSync operation it is easy to perform the actual operation To perform an IR HotSync operation 1 Tap the Home icon 2 Tap the HotSync icon 3 Tap Local 4 Tap the pick list below the...

Page 145: ...on Preparing your computer There are a few steps you must perform to prepare your computer for a remote HotSync operation Be sure to perform these steps before you leave your office so that your compu...

Page 146: ...tab and enable the Transport Monitor if it is not already enabled 4 Click the Connection Settings tab Serial Port Identifies the port for the modem If you are unsure of the port assignment look at the...

Page 147: ...tion 1 Tap the Home icon 2 Tap the HotSync icon 3 Tap Modem NOTE To change the speed setting of the connection between your handheld and phone see Configuring an IR to phone connection in Chapter 15 4...

Page 148: ...icon 2 Tap the HotSync icon 3 Tap the Menu icon 4 Tap Options and then tap Conduit Setup 5 Tap the check boxes to deselect the files and applications that you do not want to synchronize during a remo...

Page 149: ...2 Click the HotSync Manager icon in the Windows system tray and select Local USB if it is not already checked To return to cable HotSync operations on a Mac Simply connect the cable to the USB port o...

Page 150: ...te two dozen handhelds that all have a common company phone list a set of memos and several key applications A user profile can be created to install the common data before the handhelds are distribut...

Page 151: ...e Users window 6 From the User pop up menu select the new profile 7 Create the data for the profile such as a company phone list 8 From the HotSync menu select Conduit Settings 9 Select the conduit se...

Page 152: ...ftware prompts you to assign a username to the handheld To use a profile for the first time HotSync operation on a Mac 1 Connect the new handheld to the cable 2 Tap the Favorite icon 3 Select the prof...

Page 153: ...ll screen pen stroke command Pen Change the assignment of the full screen pen stroke Connection Configure cable IR to phone and IR to PC handheld communication settings Date and Time Set the date time...

Page 154: ...ot have to change to a different screen or application If you assign a different application to a button you can still access the original application using the Applications Launcher To change the But...

Page 155: ...s depending on the kind of software you ve added to your handheld For example an IR to phone connection appears on the list If you want to set up this connection you only need to specify the phone set...

Page 156: ...ile phone which then dials a modem attached to or within your desktop computer to synchronize with your Desktop application To edit the IR to Phone connection 1 Select the IR to Phone connection and t...

Page 157: ...ld in Chapter 2 for information about using this screen Digitizer preferences The Digitizer Preferences screen opens the digitizer calibration screen This is the same screen that appears when you star...

Page 158: ...ions on your handheld To select the time date week start and numbers format 1 Tap the Time pick list and select a format 2 Tap the Date pick list and select a format 3 Tap the Week starts pick list an...

Page 159: ...he time setting of the automatic shutoff feature To set the Auto off delay 1 Tap the Auto off pick list 2 Tap the setting you want to use for the automatic shutoff feature 30 seconds 1 minute 2 minute...

Page 160: ...software The Network Preferences settings enable you to use the TCP IP software that is included in the handheld operating system You can use the TCP IP software to connect with Internet Service Provi...

Page 161: ...ates are a set of ISP and dial in server configuration settings that you can create save and reuse To select a service 1 Tap the Service pick list 2 Tap the predefined service template you want to use...

Page 162: ...ld displays the word Assigned in this field and does not prompt you to enter a password during the login procedure NOTE If you are concerned about security select the Prompt option and do not enter a...

Page 163: ...special instructions for using a calling card NOTE The Phone Setup dialog box works correctly for AT T and Sprint long distance services However because MCI works differently MCI customers need to put...

Page 164: ...you receive a call while you are connected If your telephone has call waiting you need to disable this feature before logging into your ISP or dial in server To disable call waiting 1 Tap the Disable...

Page 165: ...ng card check box to select it 2 Enter your calling card number on the Use calling card line NOTE It s a good idea to add at least three commas before your calling card number to compensate for the cu...

Page 166: ...n the list of templates you can create additional service templates from scratch or by duplicating existing templates and editing information After you create a new or duplicate template you can add a...

Page 167: ...mplate To select a connection type 1 Tap the service field 2 Tap Details 3 Tap the Connection type pick list and select one of the following connection types NOTE If you are not sure try PPP if that d...

Page 168: ...in this field Ask your Internet Service Provider or System Administrator for the correct Primary or Secondary DNS IP numbers TIP Many systems do not require that you enter a DNS If you are not sure l...

Page 169: ...Address check box to deselect it and display a permanent IP address field below the check box 2 Tap the space to the left of the first period then enter the first section of the IP address NOTE Each...

Page 170: ...x on your handheld accessed from the Details dialog box in Network Preferences NOTE You can also use non ASCII and literal characters in your login script See Appendix C for more information Creating...

Page 171: ...your token card which in turn generates a response value for you to enter on your handheld This command takes two arguments separated by a vertical bar on the input line Send Transmits specific chara...

Page 172: ...rvice Connection Progress messages Expanded Service Connection Progress messages describe the current stage of the login procedure Press the lower half of the scroll button at any point during login t...

Page 173: ...e the Security application to turn off and lock your handheld with a password information that you put in the Owner Preferences displays the next time you turn on your handheld See Locking your handhe...

Page 174: ...in any of your handheld applications and are backed up on your computer when you perform a HotSync operation To create a ShortCut 1 Tap New 2 On the ShortCut name line enter the letters you want to u...

Page 175: ...any time To edit a ShortCut 1 Tap the ShortCut you want to edit 2 Tap Edit 3 Make the changes you want and tap OK Deleting a ShortCut If you no longer need a ShortCut you can delete it from the list o...

Page 176: ...Chapter 15 Setting Preferences for Your Handheld 166...

Page 177: ...roof and should not be exposed to rain or moisture Under extreme conditions water may enter the circuitry through the front panel buttons In general treat your handheld as you would a pocket calculato...

Page 178: ...ur data safely for about a week In this case there is enough residual energy in the battery to store the data but not enough to turn on your handheld If your handheld does not turn on when you press t...

Page 179: ...n on the front panel of the handheld 2 While holding down the power button use the tip of an unfolded paper clip or similar object without a sharp tip to gently press and release the reset button 3 Wa...

Page 180: ...ication in the Conduit list 5 Click Change 6 Select Desktop overwrites handheld NOTE Changing the HotSync setting from the default affects only the next HotSync operation Thereafter the HotSync Action...

Page 181: ...ings 6 Click Macintosh overwrites handheld NOTE Changing the HotSync setting from the default affects only the next HotSync operation Thereafter the HotSync Actions revert to their default settings To...

Page 182: ...Appendix A Maintaining Your Handheld 172...

Page 183: ...tation folder in the Palm Desktop software folder The Palm Support Assistant knowledgebase accessible at www palm com under the Support section The most recent Palm Zire handheld HelpNotes on your reg...

Page 184: ...e on your computer 2 Press CTRL ALT DELETE and end all tasks except Systray and Explorer NOTE If a dialog box with buttons appears instead of a list of tasks click the Task List button and then end al...

Page 185: ...stored in your handheld are erased Never perform a hard reset unless a soft reset does not solve your problem You can restore any data previously synchronized with your computer during the next HotSy...

Page 186: ...us Try changing to a different application I can t get my handheld to recognize my handwriting For your handheld to recognize handwriting input with the stylus you need to use Graffiti writing See Usi...

Page 187: ...the list screen check the Memo Preferences setting Make sure that Sort by is set to Manual If you choose to view your memos alphabetically on Palm Desktop software and then perform a HotSync operation...

Page 188: ...lick the HotSync Manager icon From the HotSync menu select Conduit Settings Select your username from the User pop up menu and check that the correct conduit is active I am using Outlook as my PIM but...

Page 189: ...one line Make sure the modem is connected properly to your computer and is connected to the incoming phone line On a Windows computer check the following Make sure Modem is checked in the HotSync Mana...

Page 190: ...ed the Disable call waiting option under Modem Sync Phone Setup on your handheld and entered the correct code Make sure the telephone line you are using is not noisy which can interrupt communications...

Page 191: ...On a Mac double click the HotSync Manager icon From the HotSync menu select Conduit Settings Select your username from the User pop up menu and check that the correct conduit is active My handheld dis...

Page 192: ...le as the data you are receiving For example if you are receiving a 30K application you must have at least 60K free Perform a soft reset See Performing a soft reset in Appendix A for more information...

Page 193: ...error message or state you are experiencing The steps you take to reproduce the problem The version of handheld software you are using and available memory To find version and memory information 1 Tap...

Page 194: ...Appendix B Frequently Asked Questions 184...

Page 195: ...verted to a carriage return If char is a value between a and z then the character sequence is translated to a single byte value between 1 and 26 If char is any other value then the character sequence...

Page 196: ...aracter defines that the next character is transmitted as a literal character and is not subject to any special processing ordinarily associated with that character Examples Includes a caret as part o...

Page 197: ...ul interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following m...

Page 198: ...egulations Varning Eksplosionsfara vid felaktigt batteribyte Anv nd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren Kassera anv nt batteri enligt fabrikantens instruk...

Page 199: ...74 setting in Date Book 82 setting in Note Pad 105 sound 75 90 150 176 Alphabet Graffiti writing 26 onscreen keyboard 14 16 Application buttons 11 37 for cycling through views 63 78 reassigning 144 Ap...

Page 200: ...74 alarm preferences 75 display options 75 menus 75 opening 73 74 Combining categories 49 Comma delimited files importing data from 34 Command buttons 14 equivalents Graffiti writing 41 toolbar 42 Co...

Page 201: ...y or Monday to start week 148 switching views 85 untimed events 78 80 Week view 85 148 177 Day displaying in Clock 75 in Date Book view 78 90 DBA Date Book archive file 34 Decimal point 148 Default ca...

Page 202: ...Cuts Graffiti accented characters 29 alphabet 24 26 basic concepts 24 capital letters 27 Command stroke 42 defined 17 Giraffe game for practicing 17 how to write characters 25 menu commands 41 moving...

Page 203: ...een keyboard 23 List in Applications Launcher 39 Lithium ion battery 168 Locking the handheld with a password 111 113 145 163 Login scripts 159 185 Looking up Address Book data to add to other records...

Page 204: ...r 148 Graffiti writing 27 onscreen keyboard 14 23 O Onscreen keyboard 16 23 44 Opening Address Book 63 applications 37 Calculator 69 Clock 73 74 Date Book 77 Expense 91 Memo Pad 99 103 Note Pad 31 103...

Page 205: ...ting 43 44 Expense 92 fonts 55 hiding private 109 114 lost 177 masking private 109 114 Memo Pad 99 notes for 54 55 number of 183 private 114 116 purging 45 46 sorting 53 54 To Do List 117 unmasking in...

Page 206: ...See Entering data files importing data from 34 35 fonts for 55 selecting all 44 Thousands separator 148 Time alarm setting 82 format 148 setting current 20 setting event 78 start and end for Date Boo...

Page 207: ...ration 178 179 port 6 12 146 178 User name for ISP 151 identifying handheld 163 User profiles 140 HotSync operation with 141 142 Mac computer 141 V VCal 34 36 VCard 34 36 Vendor for Expense item 94 W...

Page 208: ...Index 198...

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