Appendix B
Frequently Asked Questions
178
HotSync problems
Problem
Solution
I cannot perform a HotSync
operation; what should I check
to make sure I am doing it
correctly?
■
Make sure the USB cable is connected securely.
On a Windows computer, try the following:
■
Check the Windows system tray to make sure the
HotSync Manager is running. If it is not, open
Palm Desktop software.
■
Make sure you selected Local USB from the
HotSync Manager menu.
On a Mac, try the following:
■
Make sure HotSync Manager is enabled. If it is not, double-
click the HotSync Manager icon in the Palm folder and
enable HotSync Manager on the HotSync Controls tab.
I performed a HotSync
operation, but one of my
applications did not
synchronize.
■
On a Windows computer, click the HotSync Manager and
select Custom. Check that the correct conduit is active.
■
On a Mac, double-click the HotSync Manager icon. From
the HotSync menu, select Conduit Settings. Select your
username from the User pop-up menu, and check that the
correct conduit is active.
I am using Outlook as my PIM,
but I cannot perform a HotSync
operation.
■
Click the HotSync Manager and select Custom. Check that
the correct conduit is active.
■
Check that the correct conduit is installed. Reinstall the
HotSync Manager and make sure the correct conduit is
selected.
I cannot launch the HotSync
Manager.
■
Backup the Palm Desktop software, uninstall it, then
reinstall it.
I tried to do a local HotSync
operation, but it did not
complete successfully.
■
Make sure the USB cable is connected securely to your
handheld.
■
Check the connection between the cable and the USB port
on your computer.
■
Make sure the username you selected in
Palm Desktop software matches the username assigned to
your handheld.
■
Make sure the date on your computer matches the date on
your handheld.
■
Read the HotSync Log for the user account for which you
are performing a HotSync operation.
Summary of Contents for Zire Zire
Page 1: ...Handbook for Palm Zire Handheld...
Page 10: ...Contents x...
Page 12: ...About This Book 2...
Page 18: ...Chapter 1 Setting Up Your Handheld 8...
Page 32: ...Chapter 2 Exploring Your Handheld 22...
Page 82: ...Chapter 6 Using Calculator 72...
Page 86: ...Chapter 7 Using Clock 76...
Page 112: ...Chapter 10 Using Memo Pad 102...
Page 118: ...Chapter 11 Using Note Pad 108...
Page 176: ...Chapter 15 Setting Preferences for Your Handheld 166...
Page 182: ...Appendix A Maintaining Your Handheld 172...
Page 194: ...Appendix B Frequently Asked Questions 184...
Page 208: ...Index 198...