©
Palo
Alto
Networks,
Inc.
Panorama
6.1
Administrator’s
Guide
•
221
Troubleshooting
Troubleshoot
Log
Storage
and
Connection
Issues
Recover
Logs
after
Failure/RMA
of
M
‐
100
Appliance
in
Log
Collector
Mode
Step
1
Perform
initial
setup
of
the
new
M
‐
100
appliance
in
Log
Collector
mode.
1.
Rack
mount
the
M
‐
100
appliance.
Refer
to
the
for
instructions.
2.
If
the
old
M
‐
100
appliance
used
the
Eth1
and
Eth2
interfaces
for
log
collection
and
Collector
Group
communication,
you
must
of
the
new
M
‐
100
appliance
(
Panorama > Setup > Management
).
3.
4.
Transfer
licenses
as
follows:
a.
Log
in
to
the
.
b.
Select
the
Assets
tab
and
click
the
Spares
link.
c.
Click
the
Serial
Number
of
the
new
M
‐
100
appliance.
d.
Click
Transfer Licenses
.
e.
Select
the
old
M
‐
100
appliance
and
click
Submit
.
5.
.
6.
.
7.
Switch
from
Panorama
mode
to
Log
Collector
mode:
a.
Access
the
Log
Collector
CLI
and
switch
to
Log
Collector
mode:
>
request system logger-mode logger
b.
Enter
Y
to
confirm
the
mode
change.
The
M
‐
100
appliance
reboots.
If
the
reboot
process
terminates
your
terminal
emulation
software
session,
reconnect
to
the
M
‐
100
appliance
to
display
the
Panorama
login
prompt.
If
you
see
a
CMS Login
prompt,
press
Enter
without
typing
a
username
or
password.
8.
Use
the
Log
Collector
CLI
to
enable
connectivity
between
the
Log
Collector
and
Panorama
management
server.
<IPaddress1
is
for
the
MGT
interface
of
the
primary
Panorama
and
<IPaddress2>
is
for
the
MGT
interface
of
the
secondary
Panorama.
>
configure
#
set deviceconfig system panorama-server
<IPaddress1> panorama-server-2 <IPaddress2>
#
commit
#
exit