10
TROUBLESHOOTING
The cases in the following tables do not always indicate a faulty product.
Problem
Possible Reason
Solution
There’s an odor when
using the first time .
This is common with electric motors .
No action is needed . This can occur on
the first use and is considered harmless .
Error Code 1
The motor is not working .
Turn off and unplug the unit . Let cool for
30 minutes, then plug in and turn on . If
the code persists, call the Solution Center
at (888) 687-2433 (United States) or
(800) 342-2433 (Canada) for assistance .
Error Code 2
Speed malfunction
Turn off and unplug the unit . Try
another outlet and be sure nothing else
is plugged into that outlet . If the code
persists, call the Solution Center at
(888) 687-2433 (United States) or
(800) 342-2433 (Canada) for assistance .
Error Code 3
The motor overloaded from mixing a heavy
load such as bread dough .
Turn off, unplug, and remove the
accessory . Reduce the recipe volume
and/or thickness . Replace the accessory,
plug in, turn on, and try again . If the code
persists, call the Solution Center at
(888) 687-2433 (United States) or
(800) 342-2433 (Canada) for assistance .
GUARANTEE
• Two-year guarantee for noncommercial use . Refer to our website or the sales receipt for details .
For information about our products, visit our website.
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© 2023 Pampered Chef used under license. Pampered Chef, Pampered Chef and Spoon design, Spoon design, and Spoon design are trademarks used under license.
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