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Troubleshooting

Appendix

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the 
“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact 
Panasonic Technical Support (

Î

page 30). You can also check the computer’s status in the PC Information Viewer 

(

Î

 

Reference Manual

 “Troubleshooting (Advanced)”).

„

Starting Up

Cannot start up.
The power indicator or bat-
tery indicator is not lit.

z

Connect the AC adaptor.

z

Insert a fully charged battery.

z

Remove the battery pack and the AC adaptor, then connect them again. 

z

If a device is connected to the ExpressCard slot or the USB port, disconnect the 
device, or set [ExpressCard Slot], [USB Port] or [Legacy USB Support] to [Disable] 
in the [Advanced] menu of the Setup Utility.

The power is turned on but 
“Warming up the system (up 
to 30 minutes)” appears.

z

The computer is warming up before start up. Wait for the computer to start up (takes up 
to 30 minutes). If, “Cannot warm up the system” is displayed, the computer failed to 
warm up and does not start. In this case, turn off the computer, leave it in an environ-
ment of 5 °C {41 °F} or higher temperature for about an hour, and then turn on the power 
again.

Cannot turn on the computer.
The computer does not 
resume from standby.
(The power indicator blinks 
quickly in green.)

z

Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, then 
turn on the power again.

You have forgotten the 
password.

z

Supervisor Password or User Password: Contact Panasonic Technical Support (

Î

page 

30).

z

Administrator password: 
• If you have a password reset disk, you can reset the administrator password. Set the 

disk and enter any wrong password, then follow the on-screen instructions and set a 

new password.

• If you do not have a password reset disk, reinstall (

Î

page 20) and set up Windows, 

and then set a new password.

“Remove disks or other 
media. Press any key to 
restart” or a similar mes-
sage appears.

z

A floppy disk is in the drive and it does not contain system startup information. Remove 
the floppy disk and press any key.

z

This message may appear with some devices connected to the 

ExpressCard slot or the 

USB port. Remove the device, or set [ExpressCard Slot], [USB Port] or [Legacy USB 
Support] to [Disable] in the [Advanced] menu of the Setup Utility.

z

If the problem persists after removing the disk, it may be a hard disk failure. Contact 
Panasonic Technical Support (

Î

page 30).

Windows startup and opera-
tion is slow.

z

Press 

F9

 in the Setup Utility (

Î

page 22 “To start the Setup Utility”) to return the Setup 

Utility settings (excluding the passwords) to the default values. Start the Setup Utility and 
make the settings again. (Note that the processing speed depends on the application 
software, so this procedure may not make Windows faster.)

z

If you installed a resident software after purchase, turn off the residence.

z

Disable Indexing Service in the following menu.
Click [start] - [Search] - [Change preferences] - [Without Indexing Service]

The date and time are incor-
rect.

z

Make the correct settings. Click [start] - [Control Panel] - [Date, Time, Language, and 
Regional Options] - [Date and Time].

z

If the problem persists, the internal clock battery may need to be replaced. Contact 
Panasonic Technical Support (

Î

page 30).

z

When the computer is connected to LAN, check the date and time of the server.

z

The 2100 A.D. or later year will not be correctly recognized on this computer.

[Executing Battery 
Recalibration] screen 
appears.

z

The Battery Recalibration was canceled before Windows was shut down last time. To 
start up Windows, turn off the computer by the power button, and then turn on.

[Enter Password] does not 
appear when resuming from 
standby/hibernation.

z

To display [Enter Password] at resuming, set the Windows password. The password you 
have set in the Setup Utility is not requested at resuming.

A

Click [start] - [Control Panel] - [User Accounts] and select the account, and set the 
password.

B

Click [start] - [Control Panel] - [Performance and Maintenance] - [Power Options] - 
[Advanced] and add a check mark for [Prompt for password when computer resumes 
from standby].

Summary of Contents for 9TGCF-742

Page 1: ...roduction 2 Read Me First 3 Description of Parts 9 First time Operation 11 On screen Manual 13 Handling and Maintenance 14 Hard Disk Backup Function 16 Hard Disk Data Erase Utility 19 Reinstalling Software 20 Error Code Message 22 Troubleshooting Basic 23 LIMITED USE LICENSE AGREEMENT 26 Contrat de licence d usage limité 27 Specifications 28 LIMITED WARRANTY 30 For more information about the com p...

Page 2: ...td with all rights reserved No part of this manual may be reproduced in any form without the prior written permission of Matsushita Electric Industrial Co Ltd No patent liability is assumed with respect to the use of the information contained herein 2006 Matsushita Electric Industrial Co Ltd All Rights Reserved Disclaimer Computer specifications and manuals are subject to change without notice Mat...

Page 3: ...interference to co channel Mobile Satellite systems High power radars are allocated as primary users of the 5 25 to 5 35 GHz and 5 65 to 5 85 GHz bands These radar stations can cause interference with and or damage this product This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device m...

Page 4: ...telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the elec trical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particu larly important in rural areas Caution Users should not attempt to make such connections the...

Page 5: ...n autre émetteur sans fil une distance minimale de 20 cm doit être assurée entre l antenne et le corps de toute personne à l exclusion des mains poignets et pieds pendant le fonctionnement sans fil Only for model with a CE mark on the bottom of the computer Declaration of Conformity DoC Hereby we declare that this Personal Computer is in compliance with the essential requirements and other relevan...

Page 6: ...etic energy emitted by wireless devices like for example mobile phones Because this product operates within the guidelines found in radio frequency safety standards and recommenda tions we believe this product is safe for use by consum ers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who c...

Page 7: ... heat producing area of the notebook computer AC adaptor and any option or accessory you use with it Even low heat if warmer than body tem perature can cause a burn if the skin is exposed to the heat source for a long enough period of time Do Not Touch the Computer and Cable When it Starts Thundering Do Not Connect a Telephone Line or a Net work Cable Other Than the One Specified into the LAN Port...

Page 8: ...attery level becomes 30 to 40 and store it in a cool dry place z This computer prevents overcharging of the battery by recharging only when the remaining power is less than approx 95 of capacity z The battery pack is not charged when the computer is first purchased Be sure to charge it before using it for the first time When the AC adaptor is connected to the computer charging begins automatically...

Page 9: ...Reference Manual Multimedia Pocket Battery Power Hard disk drive status Power status Off Power off Hibernation Green Power on Blink ing green Standby Blinking green rapidly Cannot power on or resume due to low temperature Battery status Î Reference Manual Battery Power J Power button K Function key Î Reference Manual Key Combinations L Bluetooth antenna Only for model with Bluetooth Î Reference Ma...

Page 10: ...tylus holder J DC IN jack K LAN port Î Reference Manual LAN L Modem port Î Reference Manual Modem M Serial port N External display port Î Reference Manual External Display O Security lock You can connect a Kensington cable Refer to the instruction manual of the cable P Battery pack Q Battery latch R Multimedia pocket release button Î Reference Manual Multimedia Pocket S Hard disk drive latch Î Ref...

Page 11: ... dirty or damaged and may cause malfunction of the battery pack and the computer The battery charging starts automatically CAUTION z Do not disconnect the AC adaptor and do not switch the wireless switch to on until the first time operation procedure is completed z When using the computer for the first time do not connect any peripheral device except the battery pack and AC adaptor z Handling the ...

Page 12: ...a malfunction z Wait until the hard disk drive indicator has turned off A Click start Control Panel User Accounts Create a new account CAUTION z Remember your password If you forget the password you cannot use the Windows operation system Creating a password reset disk beforehand is recommended A Click start All programs Fujitsu Touch Panel USB Touch Screen Calibration Utility B Using the stylus t...

Page 13: ...pful information about the battery and touchscreen Read to use the bat tery pack in the optimum condition to obtain longer operation time To access the Important Tips A Double click on the desktop z Alternatively click start All Programs Panasonic On Line Manuals Important Tips Contents z Key Combinations z Touchscreen z Standby Hibernation Functions z Security Measures z Battery Power z Multimedi...

Page 14: ...ter on airplane follow the airline s instructions z When carrying a spare battery put it in a plastic bag to protect its terminals z The touch pad is designed to be used with a finger tip Do not place any object on its surface and do not press down strongly with sharp pointed or hard objects that may leave marks e g nails pencils and ball point pens z Avoid any harmful substances such as oil from ...

Page 15: ...cloth such as gauze When using detergent dip a soft cloth in water diluted detergent and wring it thoroughly CAUTION z Do not use benzene thinner or rubbing alcohol since it may adversely affect the surface causing discoloration etc Do not use commercially available household cleaners and cosmetics as they may contain components harmful to the surface z Do not apply water or detergent directly to ...

Page 16: ...s not sufficient the backup area will not be created z When the backup area is created the usable hard disk capacity will be less than half of the original capacity z The backup area cannot be accessed from Windows The backup data cannot be copied to CD R or other remov able disk media z When the hard disk backup function is executed data in the backup area will be overwritten and the data previou...

Page 17: ...OM and press any key to restart the computer The computer restarts then the backup process will begin 11 When the message Backup is complete appears press Ctrl Alt Del to restart the computer z Do not press Ctrl Alt Del before the message is displayed z After logging on to Windows a message will appear indicating that a new device has been installed and that the computer must be restarted to enabl...

Page 18: ...o restart the computer CAUTION z When the hard disk backup function has been enabled you cannot erase the backup data even when you erase all data from user accessible area by using a commercial data erasing utility or similar software To erase all data on the hard disk including backed up data use the hard disk data erase utility included in this computer Î page 19 Erase the data using the hard d...

Page 19: ...ct Recovery DVD ROM into the CD DVD drive 6 Press F10 At the confirmation message select Yes and press Enter The computer restarts z When the hard disk backup function has been enabled the confirmation message appears to inform that the backup function will be disabled and the backup area and data will be erased Press Y to proceed 7 Press 2 to execute 2 Erase HDD z To cancel this operation press 0...

Page 20: ...z To cancel partway press 0 9 Press 1 to select 1 Yes I agree to the provisions above and wish to continue 10 Select the settings z 2 Enter the size of operating system partition and press Enter You cannot create the hard disk backup area if you select 2 The size of data partition will be determined by subtracting the operating system partition size from the maximum size 3 Windows will be installe...

Page 21: ...d them It may be necessary to perform additional operations during the following procedure 16 Perform the first time operation Î page 11 17 Start the Setup Utility and change the settings as necessary To change the drive letter of hard disk or CD DVD drive NOTE z Drive letters can be changed only when two or more partitions have been created on the hard disk drive z The name of the C drive cannot ...

Page 22: ...on used Startup has failed repeatedly so the Setup Utility settings have been returned to the default values to startup the computer z Start the Setup Utility and return the settings to the default values and then change the settings as necessary Press F2 to Setup z Write down the error details and press F2 to start the Setup Utility Change the settings if necessary Operating System not found The ...

Page 23: ...r media Press any key to restart or a similar mes sage appears z A floppy disk is in the drive and it does not contain system startup information Remove the floppy disk and press any key z This message may appear with some devices connected to the ExpressCard slot or the USB port Remove the device or set ExpressCard Slot USB Port or Legacy USB Support to Disable in the Advanced menu of the Setup U...

Page 24: ...d completely before pressing Fn F3 again z When using an external display Check the cable connection Turn on the display Check the settings of external display z The display is turned off by the power saving function To resume do not press the direct selection keys but press any other key like Ctrl z The computer entered standby or hibernation by the power saving function To resume press the power...

Page 25: ...ands read No response Î below Cannot input using the touch pad z Set Touch Pad to Enable in the Main menu of the Setup Utility z The drivers for some mice may disable the touch pad Check your mouse s operating instructions Cannot input using the touchscreen z When mouse drivers are installed i e IntelliMouse the touchscreen does not work Reinstall the touchscreen driver Cannot point the correct po...

Page 26: ...r transfer of the single Product which was accompanied by the Programs to such other party At the time of such a transfer you must also transfer all copies whether in printed or machine readable form of every Program and the related documentation to the same party or destroy any such copies not so transferred F You may not remove any copyright trademark or other notice or product identification fr...

Page 27: ... pouvez ni modifier ni tenter de modifier les Logiciels E Vous ne pouvez céder les Logiciels et en octroyer la licence à une autre partie qu en rapport avec votre cession du Produit unique qui est accompagné par les Logiciels à cette autre partie Au moment de cette cession vous devez céder également toutes les copies que ce soit sous forme imprimée ou lisible par la machine de tous les Logiciels a...

Page 28: ...9 4 GB R 4 7 GB R DL 8 5 GB RW 4 7 GB CD Audio CD ROM CD R Photo CD Video CD CD RW CD TEXT CD EXTRA Writing CD R CD RW High Speed CD RW Ultra Speed CD RW Display Method 13 3 type TFT with Touchscreen Internal LCD 9 65 536 16 777 216 colors 800 600 dots 1024 768 dots External Display 10 65 536 16 777 216 colors 800 600 dots 1024 768 dots 1280 1024 dots 1600 1200 dots 2048 1536 dots Wireless LAN 11 ...

Page 29: ...en enabled 22 Rated power consumption 23 You need to install to use the feature 24 The Product Recovery DVD ROM is required 25 These are speeds specified in IEEE802 11a b g stan dards Actual speeds may differ Battery Pack Li ion 11 1 V 7 8 Ah Operating Time 17 18 Approx 6 hours to 9 hours 19 Approx 8 hours 20 Charging Time 17 Power on Approx 4 5 hours Clock Battery Coin type lithium battery 3 0 V ...

Page 30: ... furnished will be free from defects in materials and workmanship under normal use for a period of sixty 60 days from the date of delivery thereof to you as evidenced by your purchase receipt This is the only warranty Panasonic makes to you Panasonic does not warrant that the functions contained in the Programs will meet your requirements or that the operation of the Programs will be uninterrupted...

Page 31: ...opy of your purchase receipt and an explanation of the suspected defect PCI will replace in Can ada the defective disk s or other media Remedy PCI s entire liability and your only remedy for any breach of this software media warranty is limited to replacement of the media only It does not cover any other damages including but not limited to loss of use or profit loss or special indirect or conse q...

Page 32: ...nternational ENERGY STAR Office Equipment Program The international ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the use of computers and other office equipment The program backs the development and dissem ination of products with functions that effectively reduce energy consumption It is an open system in which busi ness proprietors can part...

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