Installation/Troubleshooting
19
Troubleshooting
UPnP
TM
port
forwarding setup
fails.
• UPnP
TM
is disabled on the router.
Enable UPnP
TM
on the router following the router manual.
• The camera is turned on before the router is turned on.
Turn the router on first, and then turn the camera on.
• The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 29 of the
Operating Instructions in the Setup CD-ROM).
• The router does not support UPnP
TM
.
Enable port forwarding on your router following the router
manual.
The camera IP
address and port
number have
been forgotten.
• Clicking [Camera Setup] on the Setup Program displays the
camera list. The camera list shows the MAC address labeled
beside the Ethernet (LAN) port. The camera IP address and
port number are shown next to the MAC address.
The password
has been
forgotten.
• Press the FACTORY DEFAULT RESET button to reset the
camera to default. Set up the camera again.
"The camera fails
to get network
information from
the DHCP
server." is
displayed.
• The hub is not connected to the router.
Connect the hub to the router or connect the camera
directly to the router, disconnect the plug of the AC cord
from the outlet, and then reconnect it again.
• The DHCP server is not functioning on the router.
Enable the DHCP server function following the router
manual.
Error is displayed
on the camera
status by the
Setup Program.
• The Setup Program causes the error message.
Disconnect the plug of the AC cord of the camera from the
outlet, and reconnect it again.
Problem
Cause and Remedy
