Panasonic BL-C10, Installation & Troubleshooting Manual

Page 1: ...elps you to easily configure the camera The Setup CD ROM provides Getting Started in the following languages English French German Italian Spanish Russian and Chinese Operating Instructions Included o...

Page 2: ...a registered trademark or a trademark of Xerox Corporation in the United States and or other countries Microsoft Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corpora...

Page 3: ...Service 10 1 4 Connecting the Camera to a Router Supporting UPnP 11 1 5 Connecting the Camera to a Router Not Supporting UPnP 12 1 6 Setting Up the Camera Using the MAC Address on the Setup Program 1...

Page 4: ...om being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the unit 8 The AC cord is used as the main disconnect device ensure that the socket outle...

Page 5: ...work Camera Memo Serial Number Found on the rear side of the main unit MAC Address Found beside the Ethernet port of the main unit Name and address of dealer Date of purchase For your future reference...

Page 6: ...o disable this tool and choose not to limit access by use of a User Name and Password this may result in access to the camera by unauthorized individuals see page 42 of the Operating Instructions in t...

Page 7: ...t portion of the camera Any forced movement can damage the internal mechanism Indicator Privacy Button Pyroelectric Infrared Sensor see Getting Started Power on Normal Operation 1 1 The indicator turn...

Page 8: ...DC IN jack Tripod Mounting Hole Used when installing the camera on a tripod FACTORY DEFAULT RESET Button Resets settings to default see page 84 of the Operating Instructions in the Setup CD ROM Cable...

Page 9: ...sonic Network Camera support website at http panasonic co jp pcc products en netwkcam for details Stand Mounting Hole Used when installing the camera onto a wooden wall with a stand MAC MAC S N S N Us...

Page 10: ...from the Internet the global IP address is required 2 If you register with the Viewnetcam com service a unique domain name is assigned to the camera The camera automatically send your global IP addres...

Page 11: ...UPnP To allow access from the Internet with a router supporting UPnPTM follow the procedures shown in the Getting Started Notes In some routers the UPnPTM feature is disabled by default Enable your ro...

Page 12: ...h camera must be assigned a unique port number 1 Access the camera see page 8 of the Operating Instructions in the Setup CD ROM 2 Click Setup tab at the top of the page 3 Select Static on the Network...

Page 13: ...all or antivirus software settings on your PC If you cannot disable your firewall or antivirus software you can set up the camera using the camera MAC address as shown below 1 Enter the camera MAC add...

Page 14: ...Installation Troubleshooting 14 3 Enter the user name and password and click Save 4 The Enter Network Password window is displayed Enter the user name and password that were set and click OK...

Page 15: ...o the camera follow the procedures below 1 Display the Network page see page 29 of the Operating Instructions in the Setup CD ROM and click Static Then set the unused port number 80 50000 50050 to the...

Page 16: ...ing the procedure see page 76 of the Operating Instructions in the Setup CD ROM If you fail to update the firmware see page 30 Indicator continues blinking orange 2 second interval The router on your...

Page 17: ...wing the Getting Started Multiple camera IP addresses are overlapping If you install multiple cameras turn the camera on one by one Viewnetcam com registration fails using Setup Program Your PC is not...

Page 18: ...o your PC see page 94 of the Operating Instructions in the Setup CD ROM Setup Program fails to complete successfully Network problems may occur during setup Confirm that your network is working Discon...

Page 19: ...amera list shows the MAC address labeled beside the Ethernet LAN port The camera IP address and port number are shown next to the MAC address The password has been forgotten Press the FACTORY DEFAULT...

Page 20: ...s the Internet directly see page 98 of the Operating Instructions in the Setup CD ROM The camera is malfunctioning The connection type is wrong see page 32 of the Operating Instructions in the Setup C...

Page 21: ...et the router to allow access to the camera seeing the router manual for details You are accessing the camera with an IP address for local camera access Access the camera with the global IP address of...

Page 22: ...is product Use Internet Explorer by Microsoft A gray screen is displayed The camera is in privacy mode Press the privacy button on the front of the camera see page 7 or disable the privacy mode loggin...

Page 23: ...The color display setting on your PC is set lower than 16 bits Set the color display 16 bits or higher Image flickers The object is dark Make the area around the camera brighter The AC power source fr...

Page 24: ...eras on the Multi Camera page the image refreshes slowly Use an Ethernet switching hub The image may refresh slowly depending on image resolution image quality network traffic PC performance or what o...

Page 25: ...2 4 About Privacy Mode Problem Cause and Remedy Privacy button does not work The privacy button is not enabled on the Privacy Mode page Enable the privacy button on the Privacy Mode page see page 73 o...

Page 26: ...le is made of glass or acrylic plastic it affects the pyroelectric infrared sensor performance Remove the obstacle in front of the sensor The pyroelectric infrared sensor does not detect a temperature...

Page 27: ...re there is an obstacle such as glass in front of the camera Where the object is exposed to strong light Near a radio wave emitting device Change the camera location see Getting Started Lens does not...

Page 28: ...rs are operating the camera simultaneously Wait for a while and access the camera again The pan tilt reaches its end Confirm that the end display is displayed on the operation bar The pan tilt range i...

Page 29: ...sure that you enter your correct login ID and password The camera does not transfer the image to a mobile phone The image quality is not set to Mobile Phone on the Image Buffer Transfer page Set the...

Page 30: ...der UPnPTM Windows component is not installed in Windows XP or Windows Me Install UPnPTM Windows component in Windows XP or Windows Me see page 101 of the Operating Instructions in the Setup CD ROM Yo...

Page 31: ...Installation Troubleshooting 31 Troubleshooting Memo...

Page 32: ...munications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd The information i...