OV-14
DBS 576/HD issued September 2001
576/HD-50-525
Overview
Section 525 - ACD/MIS Reference
commands include Playing 1 of 6 different 96 second messages,
Forwarding to other ACD groups or to Voice Mail, Searching the Agent
groups for availability, Ending the script, Returning to any spot within
the script.
•
Supervisor Editing
-
There may be cases where the Supervisor would
like to change the script. For example, perhaps inclement weather
prevented employees from making it to the work destination. The
Supervisor can easily change the script to alert external callers of this
important information. Additionally, it may be desirable for the
messages playing within a group to change periodically. The Supervisor
can easily edit the script to reflect this change. A sample is shown below
in Figure 5:
