Section 525 - ACD/MIS Reference
Overview
576/HD-50-525
DBS 576/HD issued September 2001
OV-17
These MIS report options are described in further detail later in this manual.
ACD Standard Specifications
ITEM
SPECIFICATION
Number of Agent Groups
3
Agent ID’s per System
64
Number of Agents per System
32
Supervisor ID’s per System
6
Voice Ports per System
4 Shared Ports
Report Monitor Port
One RS-232C 9600 baud
Number of Guidance Messages
Six (96 seconds each)
Reports
14-day Storage